Hotel Wayne County dengan Kolam Renang

This is not your typical Red Roof Inn, as soon as you walk through the entrance door you can tell that is a much nicer RRI than one might expect. First off the corridors are all indoor, not outdoor as is the case with many of the old RRI hotels. The lobby is very nicely decorated, sadly though the fitness room is not open due to covid. My room was #216 near the top of the stairs and near the elevator. The room was very clean and featured a king bed, hot tub, and fireplace, although its not needed in August. Large TV and a nice sitting area with a sofa and lounge chair. I think this was a junior suite or something. Would most definitely stay here again. Also to note: this is a quiet neighborhood, I felt very safe here.

NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.

離底特律有一段距離，酒店各方面還算不錯，推薦

Very comfortable beds, quiet, nice lobby and courtyard where we hung out with friends after returning from out 60th H.S. Reunion. Rooms were clean and very nice, but also are being updated and renovated right now. Bistro [breakfast] staff were friendly as can be, food came out of the kitchen promptly, with any empty dish cleared immediately. The staff were the best part. Front desk clerk Ashley helped us by printing a small document I needed from my e-mail on my phone, housekeeping manager Denise immediately offered assistance without being asked, to a tablemate who choked on his food, and I could go on and on about their kindnesses, always with a smile and great eye contact. The manger was very responsive to inquiries and requests, too. These folks each have a great personality and have been well trained. One of the Bistro staff was having great concern over family and friends suffering this weekend form the fires in Lahaina, Maui, but was attentive and professional in spite of her personal angst. A good value, we will stay here again.

在底特律轉機，訂了一個大床房，房間不錯，很舒服的床品，設施很全，有微波爐和咖啡機。 房間沒有拖鞋、牙刷牙具，前台也沒得買，下次記得自己帶。 早上趕飛機很方便，有免費早餐，shuttle每15分鐘有一班。但是晚上來接機的shuttle就太少了，需要打電話給酒店，電話留言，底特律這麼冷的天，零下10度在外面等了40分鐘，把我凍個半死。

Andrea and Sherry were absolutely amazing! They were extra slammed and still served us with care and courtesy. They were attentive and made sure we had what we needed, despite being the only two working a crowd of 70+ people. Thank you for the amazing experience!

位置好，下高速就是，自助早餐簡單，服務態度有好有差，不一而足，房間大，總體來説還是中規中矩吧

My family and I stayed here for a quick stay after missing our connection at DWT. It was a very nice and comfortable atmosphere. The room was clean along with the surroundings. The hotel is located in an area where we could walk to get food to eat, or purchase other items for our 24 hours stay. We left early the following morning, so we did not utilize the breakfast area, but they do provide a complimentary breakfast with stay. If I am back in this area, I would definitely stay here again.

This hotel is a “Fair”field We just stayed. The hotel was good enough but nothing exceptional. The positives: it was easy to park and go in, the room was mostly clean but not totally, breakfast was ok, the staff were kind and helpful. The negatives: the air system was awful, our room was hot and muggy and we could get the air to ever properly ventilate and the windows are screwed shut, there was a pill on the floor which feels troubling in the hotel room, there was hair and dirty smudges on the wall of the shower, the sink drain was slow and I asked for it to be repaired and it wasn’t attended to. Also this hotel is constructed in a way where every door slam, foot fall and sound is audible. Mercifully people were quiet during our stay but we always knew when our upstairs neighbors were up and walking around their room. It’s a cheap hotel, it’s clean enough but you definitely get what you pay for.

The hotel is overpriced for what it is. You are a captive audience unless you want to leave the airport for a trip to the convenience store or a restaurant.