Hotel Dengan Sarapan pagi di Heredia, Costa Rica

Estuve solo para dormir pero parecía tener buena relación de calidad. Instalaciones buenas y limpias cerca del aeropuerto

Great hotel , friendly staff , good services , nice pool area , good breakfast , located next to a shopping centre with a great Indian restaurant !! Comfortable bed , nice bathroom with good shower . A great stay

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

밤 늦게 도착했을 때 불편했다는 리뷰를 보고 걱정했는데, 도착해서 관리인들이 있어서 다행히 불편함은 없었습니다. 매우 친절해서 좋았습니까. 안에 시설도 정말 깔끔하고 편리했습니다.

Really enjoyed my stay here. Foyer is open, relaxing and modern. Breakfast was nice, used the gym and pool, beds were comfortable and the food downstairs was tasty for dinner at Vaporettos

We had a group of 12 visiting C.R. for a week. The hotel did a fantastic job pre-arrival with clear communication and very quick email responses. When we arrived, everything was exactly as planned. Throughout the visit the staff at the hotel was friendly and accommodating. We had every breakfast there and 3 dinners. The food is great and reasonably priced. When you arrive, the hotel does look a little surprising- the pictures look as if it is in a nature preserve, however, the hotel is actually right on the main street in town. This ended up being perfect. We could easily walk to the grocery and amazing bakery - but the hotel grounds really do seem like you are in a preserve. We had a beautiful owl right outside our patio the entire trip. The monkey's came by everyday and you didn't hear any sounds of ”town”. The rooms were good size with a large shower and air conditioning. There is a TV in the room but we never watched it- there was too much going on outside to stay in the room!! If you are looking for a well priced, comfortable, convenient and interesting hotel- this is your place!

Great hotel , friendly staff , good services , nice pool area , good breakfast , located next to a shopping centre with a great Indian restaurant !! Comfortable bed , nice bathroom with good shower . A great stay

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

Estuve solo para dormir pero parecía tener buena relación de calidad. Instalaciones buenas y limpias cerca del aeropuerto

밤 늦게 도착했을 때 불편했다는 리뷰를 보고 걱정했는데, 도착해서 관리인들이 있어서 다행히 불편함은 없었습니다. 매우 친절해서 좋았습니까. 안에 시설도 정말 깔끔하고 편리했습니다.

Really enjoyed my stay here. Foyer is open, relaxing and modern. Breakfast was nice, used the gym and pool, beds were comfortable and the food downstairs was tasty for dinner at Vaporettos

We had a group of 12 visiting C.R. for a week. The hotel did a fantastic job pre-arrival with clear communication and very quick email responses. When we arrived, everything was exactly as planned. Throughout the visit the staff at the hotel was friendly and accommodating. We had every breakfast there and 3 dinners. The food is great and reasonably priced. When you arrive, the hotel does look a little surprising- the pictures look as if it is in a nature preserve, however, the hotel is actually right on the main street in town. This ended up being perfect. We could easily walk to the grocery and amazing bakery - but the hotel grounds really do seem like you are in a preserve. We had a beautiful owl right outside our patio the entire trip. The monkey's came by everyday and you didn't hear any sounds of ”town”. The rooms were good size with a large shower and air conditioning. There is a TV in the room but we never watched it- there was too much going on outside to stay in the room!! If you are looking for a well priced, comfortable, convenient and interesting hotel- this is your place!