Hotel berhampiran Forum Square, West Palm Beach

I had a bad experience, I arrived at the hotel on 12/24/2023 around 10pm, the reservation was already paid, the attendant made a security DEPOST block $100 dollar on the cred card, and told us that breakfast would be from 7am to 11am , because it would be Christmas the next day, but the normal time was from 6am to 10am, so far so good, the problem started the day after we left the room to have breakfast, that's when COFFEE attendant said it was already CLOSED, AND IT WAS ONLY 9:40AM, SO LITTLE ATTENTION WAS GIVEN, FULL OF ATTITUDE, I CONTESTED HIM AND SAID THAT THE front desk ATTENDANT TOLD US THIS WAS BREAKFAST TIME FOR THE 25TH, AND THE COFFEE ATTENDANT TOLD US , I DON'T CARE, THIS IS NOT MY PROBLEM, WE GO TO THE front desk ATTENDANT FOR A SOLUTION, WHEN WE GOT THERE THERE WAS A COUPLE IN FRONT OF US, COMPLAINING TO THE SAME PROBLEM, WHEN He ASSISTED US THE ATTENDANT WAS ALREADY IRRITATED AND WAS RUDE, HE COULD NOT PROVIDE ANY SOLUTION, AND WOULD LEAVE A MESSAGE FOR HIS MANAGER, WE NEVER RECEIVED A CALL FROM THAT MANAGER, OR A SOLUTION, ON CHRISTMAS DAY, VERY UNPLEASANT, I DO NOT RECOMMEND ANYONE FOR THIS HOTEL, VERY LOW CLASS OF PEOPLE WORKING AND LACK OF MANAGEMENT...

I’m not the type to typically leave a review. I have been here 3 nights and I have 4 more. I am currently sitting in my room because I have a conference break. There is constant banging in the room above me, I am told they are doing renovations. I decided to take it down to the pool and try to relax for just a little while unfortunately maintenance was down there and it’s right next to the highway so after an hour, I’ve decided to come back to the room to change and go find something to do off the hotel property due to there is still banging and drills overhead. When I checked in, I was told that I was not on the concierge level because I was in a suite the very kind lady at the front desk Katina was upfront with me and let me know that my room had not been updated so it was a little out of date. I greatly appreciated her, giving me that heads up. And yes, it is out of date but nonetheless since I was here for six nights, I wanted a larger room. The bed is uncomfortable. I’m not sure how many years the mattress has been in this room, too many would be my guess. Their concierge lounge is not open on the weekends only on weekdays. For two days, I left a note beside the coffee maker that said please may I have some extra coffee and cream. They left my note there and never left extra coffee or cream. Today the cleaning person I had decided to throw away receipts. I had on the coffee table in my living room that I needed for my expense report. I walked downstairs instead of calling and the very kind gentleman at the front desk called. Someone told me to go back to my room that they would be coming. I sat here for 20 minutes, listening to the banging, finally called back downstairs to ask how much longer I should wait before I could head to the pool he said well she just called. She’s on the 10th floor. She’s headed down to you. Waited 20 more minutes and said the heck with it and went down to the pool. It has not been the best experience however I was greeted by one of the most kindest employees I have experienced at a Marriott resort, Katina and each day she has been here it instantly brings me joy because of her kindness and and big smile. With being in a suite, I have a living room and a bedroom. There is a fridge in both areas. The one in the living room was frozen over so I unplugged it and put a towel on it so it could defrost. The one in the bedroom was not working and smelled terrible the following day when I found the HID device. It looks as though it was unplugged in order to put that device in. The food here at the hotel at least in the restaurant is quick and very good servers are not very attentive, but it doesn’t take long for your food to come out and I’ve eaten there a few times and I’ve had wonderful food both times. The Lakeview property I thought I was getting was not quite what I had expected. I will post a picture. No one I have spoken to has been able to get the Netflix to work on their tvs and I found 2 units in plug ins that

Great hotel and truly enjoyed the breakfast. Would recommend to everyone.

This is by far thee best Doubletree ! Customer service is up tier, always welcoming and greets with a smile. Christon is AMAZING ! I explained my unfortunate situation and he did not hesitate to help me. He is a blessing and a great asset to the Hilton brand . Room was comfortable and all the staff we’re nice, respectful and helpful..I will return

Selamat tinggal, sekarang saya telah menggunakan lokasi ini dua kali. Pasti akan menggunakannya lagi. Lokasi yang hebat untuk segalanya

We checked into this hotel for 11 nights because my daughter was having surgery in a nearby hospital. When choosing where to stay we considered Airbnb’s nearby for half the price and twice the space. The only reason we chose the hotel over the Airbnb was because we wanted housekeeping services and didn’t want to be busy cleaning when we knew we would be going back and forth to the hospital . Lo and behold, we are here on day 9 and housekeeping has shown up exactly once!! On day 2 we complained to the front desk who told us that they only clean the rooms every third day! Nowhere in the booking was this information disclosed! On day 5 we again complained as our room still wasn’t cleaned even once. Housekeeping showed up on day 6!! When I spoke to the front desk clerk she explained that they are having a lot of short term guests and can’t keep up with the housekeeping demands. Why is that my problem?? I will never again stay at a Hilton hotel. This was the worst experience ever!!

From the greeting from Orlando at the front desk, to Arielle, Daniel, and everyone from housekeeping and servers, this has to be the friendliest staff I have ever encountered anywhere. They are very professional, and helpful. They go the extra step automatically. It is a great location for almost everything, especially Spring Training baseball. Very comfortable and relaxing environment. We will be back. By the way, not only is the staff attentive, with their joy interacting with each other, they clearly enjoy working at this location. And, that's a good thing.

I evacuated my Mom from her independent living facility in Tampa to AKA WPB during Hurricane Milton. Mom is 90 years old and moves slowly with her walker. The staff was incredibly warm and friendly in welcoming us to the hotel after a stressful drive across the State. Andrew was an absolute godsend and assisted us with unloading everything from the car and taking it to our room. We later switched rooms to have more space, and Andrew helped us move our things a second time. I requested an extra table so I could set up a work station in my bedroom, and somone was at my door 10 minutes later with the table. Every interaction I had, or I witnessed other people have, with staff members was pleasant and accommodating. We stayed in a two bedroom/2 bathroom apartment that had a full kitchen and a washer/dryer combo. I worked in my room, but there is also a business center and conference room on the 4th floor. The gym was clean and the equipment was in great shape. We enjoyed The Blind Monk restaurant and loved the little market downstairs. The only downside was the lack of furniture and a desk. There was only one small 2-seater couch for a space that could house 4 people. I would definitely recommend AKA for anyone looking for an apartment style room in WPB. Fabulous

We chose this hotel based on location. It was OK at best. The room had that slightly moldy smell. Everything was perfectly clean and furniture was in good condition. The walls are made of PAPER. I wanted to go to sleep and the person next door was playing music and blow drying their hair and they might as well have been in my room while doing it. The AC worked well and there was good water pressure in the shower. We got a rate that included breakfast. Breakfast was from a bunch of choices and was actually pretty tasty. The issue was that it was understaffed and we waited almost 40 minutes for avocado toast. We felt bad for the staff as they were all working as fast as they could. All in all,glad that stay was one and done.