Hotel 2 Bintang di West Seneca

We were there during the Buffalo Blizzard 2022. The entire staff was extremely accommodating. The hotel was full with regular guests, families and dozens of power workers. In addition, many, many people came in because they were stranded on various roads. The staff did everything possible to make sure people were warm, comfortable and had food available. They even contacted area businesses to obtain drop off lunches and dinners for guests. Hours were spent clearing out the parking areas with a snow blower so guests could eventually leave. We would recommend this hotel to anyone travelling in the Buffalo area.

The location was great - right off the 219, very close to grocery stores, restaurants and neighborhoods. I appreciated the hot breakfast and 24 hour coffee service. The room itself was pretty standard; however, it was cold, difficult to heat up and lacked an extra blanket. The hotel was quite dirty, such as dried chunks of dirt in the ice machine room, unvacuumed common hallways and elevators. I found the staff to be friendly and generally helpful, including the night shift front desk person offering to bake a batch of cookies!

This hotel is slowly renovating each floor. We were assigned to the 5th, but heard no construction noise from the floor below. Though the new construction in our little studio suite was mostly nice, they did it on the cheap. The old and dark wood cabinets remain, which look dated. Also in the sink area. The shower stall does not have a sliding door. So when the hinged door opens, it is towards the toilet, away from the other wall, where the towel hooks are located. Dumb design! Speaking of the shower, it looked as if they bought the cheapest type of hand-held shower wand that they could. The cord is hard plastic, very stiff so you can barely adjust the height and water spray direction you need. Taking a shower with it during 6 mornings was a chore. For some reason, this hotel has very few small suites with king mattresses. So we were stuck with a Queen, when we are used to a king at home. Again, after the 4th night of 6, that got “old”, and made a good night’s sleep tough to get. Breakfast food was as boring and untasty as in most included hotel buffets. We don’t expect better from most places at this point. The one Happy Hour that we attended provided bad beer and wine. Sorry I sound so negative, but they were just not good. On the bright side, the front desk people were always very friendly and professional. Especially one night when I had an accident and fell out in the parking lot. The woman at the desk was quite helpful to my husband and me. Another nice thing is the location of this hotel, which is near to many kinds of businesses. Mainly, the large Wegman’s supermarket.