Alexander Hotel - Whitley Bay

Awful hotel. Booked 3 rooms. First room not cleaned when we arrived on Boxing Day, no option for clean linen. Then second room rained indoors through bay window waking us and soaking clothing. Hotel have been blocking my call to sort promised refund. Avoid, avoid, avoid.

A very warm welcome from the receptionist on arrival...the room was spacious with comfy beds, hospitality tray and good sized bathroom. We stayed for a week and the only.. very minor.. downside was that the shower was never hot, although it was warm to a comfortable enough level. The Hotel is well placed near to the centre of town and the sea front. We would definitely go back here again.

AVOID, AVOID, AVOID - MONEY GRABBERS!! Only one star as not allowed to choose 0. Absolutely shocking customer service how the owner of this establishment can sleep at night I do not know. My fiancé booked a couple of rooms for June 2024 a number of weeks ago. Due to some additional people requiring accommodation he went into his *********** reservation on Saturday to amend the room to a triple room for the date he booked in June. However unbeknown to him the app had changed the date to Saturday, he soon realised what had happened when he got a confirmation email stating Saturdays date. Within minutes of the booking he tried to ring Alexander Hotel to no avail then messaged them to inform them of the error and got a response saying tough luck we wont refund you as the cancellation policy wont allow cancellations on the day. This was an error they were notified of instantly and could clearly see that the original room and others have been booked for weeks prior. The hotel will not refund despite us being told by *********** that they could have moved the reservation to the intended date and refunded. He is now £105 out of pocket and the customer service from this hotel is appalling all they see is the ££££ signs. Its the run up to Christmas and people don't have £105 to throw away to some greedy business. Now my child is going to suffer as we are significantly out of pocket. PLEASE PLEASE PLEASE people avoid booking at this establishment and lining a greedy persons pocket. Alexander Hotel - Whitey Bay Shame on you and if you have any conscious at all do the decent thing and refund him.

Nothing but a con. They took our money and never answered the phone. Arrived at 3pm to find the hotel closed, sat outside for a couple of hours. Calling the number and nobody answered. The hotel isn’t running and they just think people will pay £100 and not question it. SCAM.

Arrived after a 5 hour trip to find it closed and has been for months. No call, no warning and they have taken my money. Not the first person this has happened to apparently according to the hotel that did have a bed luckily. As a lone female traveller in the evening this was a horrible experience

Absolutely disgraceful booked this hotel a while back on our way to whitley bay we were contacted to say this hotel hadn't even reopened This is not acceptable luckily we managed to sort out other accommodation for ourselves I just can't understand why people were not contacted before the day of arrival thankfully we were only travelling from carlisle

Ok, its a cheap hotel near a seaside. The Staff were first class, very polite and friendly. The building however needs some serious money spent on it. My room was a decent walk away and included a few flights of stairs. The room was basic and the toilet floor had a suspicious brown puddle in the middle. I asked at reception the next morning if this could be addressed, when i returned nothing had been done. The next morning i asked again and they said a plumber couldn't be reached and would i like to change rooms. i decided to stay put as i read the reviews and thought my chances of getting a worse room were high. on night 3 i must have been moving around in my sleep as the 2 single beds pushed together as a double parted ways and i slid between the two (was comical at the time) .The other unfortunate point was its location, its 3 doors up from what i believe was a half way house with some very undesirable people outside drinking and playing music in there car on the drive way. Anxiety level at max about my cars security parked on the road outside every night. Overall its very cheap, but do not have high hopes when you arrive, the staff make it bearable but the owners need to invest 1000's to bring it up to any kind of standard. pay an extra £20 at stay in a holiday inn or Travelodge.

Bed OK Carpet dirty Tv aerial on the blink Cold room Archaic blower heater that sparked NO central heating switched Nk tooth mug Loads of stairs East Wing noticeably scruffier and colder than main building Musty smells Admittedly a budget room But Compares very badly to a scruffy Travelodge On arun down street

Relatively clean room. Nice gesture of providing a bottle of water and banana for GNR runners. I am not sure how this hotel could be a 4-star hotel. Outdated decor. We were supposed to have a double bed, but two single beds were pushed together. It might have worked, but it didn't, as the beds were uneven and had a gap in the middle. Very creaky floors, our room was shaking if someone passed by in the corridor. No quality sleep due to the noise of people passing by. Breakfast was mediocre. I couldn't connect to wifi. I wouldn't stay again.