Hotel berhampiran Parliament Gardens, Windhoek

My stay at the hotel was unfortunately marred by a disappointing experience and left me with anger. Despite booking through their website and having a confirmation email, upon arrival, I was informed they had no record of my reservation. Despite showing the email, the owner conveyed an inability to assist. She with an arrogant tone of voice said that nothing she could do about it. Moreover, despite arriving early and witnessing empty rooms being cleaned, I was told all rooms were occupied. The owner lied on my face because I saw empty ones and cleaners at work cleaning the rooms. It added further frustration and made the situation even more upsetting. It's disheartening when a place doesn't honor their bookings and doesn't take responsibility for their mistakes. I traveled to more than 120 countries and I have never witnessed this kind of arrogance, the treatment of a guest, and the behavior of the owner. Avoid all costs.

We have stayed at this hotel several times and have absolutely loved it. Best features are: The hotel is located on top of a hill permitting great views of the hills, the city below and the fantastic sunset. Attention to detail given by the management is commendable; rooms and premises are meticulously clean and in good working condition. Staff are polite, friendly and they aim to please. The breakfast buffet is sumptuous. Dinner, sundowner snacks & drinks menus are comprehensive. We stayed two nights here and the very nice manager gave us a late checkout because our flight was in the evening. We enjoyed our stay and will definitely come back.

A mall is next door but you need to taxi to see any sites. Outlets are strangely hidden behind furniture which makes it inconvenient to charge your phone. The remote for the TV and A/C is bizarrely given to you with the room key, it should stay in the room. And thus the a/c was not on when I entered the room. The free bottles water was not the fridge where I could have had cold water waiting for me. The behind the bed lamp takes the room lighting from dim yellow to natural white yet it doesn't stay on for long and would start flickering. The ceiling light is in your eyes when you're lying in bed looking at your phone. I found a roach in my room so I shouldn't have left my suitcase open. Bedsheets had a blood stain on them. There's no room for towels in the bedroom so it took me a minute to find them in the room. No solid hand soap for sink, just body wash in a tube. Towel had stains on it, bathroom mirror is too low, its next to the sink. it should be a few inches higher. Rate is $51 a night for a single room, they they charge extra per child. Don't get a room on the first floor. The hotel doesn't have umbrellas for guests. The restaurant menu does not have a meat free pasta option for vegetarians. They have a whole seafood section but not a vegetarian option. The alfredo pasta was more like a cheddar soup. Service is slow in restaurant, then asked if I wanted to leave a tip. They had an impressive collection of cakes. For breakfast they put the salami together with the cheese, cucumber and tomatoes and only one tong. I don't want to eat a cucumber that's touching meat. The mushrooms were burnt beyond recognition. Only canned fruit was served at breakfast. I liked the passion fruit welcome drink when I arrived at the hotel.

We can not express our gratitude enough to the owner Renette for her warm welcome and making us feel at home in her cute and cosy guesthouse! She made our stay unforgettable and went above and beyond for us, helping with the booking of restaurants, drivers, etc. The rooms are super cosy, comfortable, and impeccably clean. The breakfast was tasty. The staff was so kind and always smiling. This is a special place. Thank you again, and we hope to come back soon!

Very nice camping spots and three private ablution stands, but right next to the main road into Windhoek, very noisy, so we prefer the stands further away like CAR2. There was a double booking when we have arrived, we have decided to be the least and has moved, we didnt have to pay anything as it was the fault of Arebush. The restaurant has very good Oryx steak and pizzas, but the Eisbein is not worth it. And the response on us after complaing, was that other waitresses said clients are happy with it. Really? Thats no good, we gave the whole eisbein to the gate guard, hope his complaints would be noted. But its a very good venue and professionally run.

Would recommend the hotel for a quick stay in Windhoek. It’s located near a mall wifi a cinema, restaurants.