Hotel Winnersh dengan Spa

In March 2021 I made a reservation at this hotel for February 2022. At the end of November 2021 I received a cancellation notice. There was no explanation why, so I waited 2 days to see if one came. It didn't, so I contacted Hilton customer services to tell them I hadn't cancelled it and I required it to be reinstated. Hilton replied saying they had forwarded my message to the hotel and I should expect to receive a response within 3 days. No response was forthcoming so I had to contact Hilton customer services again. The hotel did eventually respond, more than 4 weeks after I was told they would. The response was not satisfactory. They said they had cancelled my booking because they had accepted other bookings instead, presumably more profitable for them than mine. They offered compensation of 1 free night at an unspecified date in the future. This was clearly not sufficient to cover the immediate extra cost of rebooking the entire stay elsewhere, so I rejected it and told them I required them to pay the full extra cost of alternative accommodation and some modest compensation for the inconvenience they'd caused. The hotel said they would make alternative arrangements for me, but then failed to respond to subsequent e-mails on the subject, despite me getting read receipts confirming they had received them. I had to contact Hilton customer services yet again to get the matter resolved.

Dengan penginapan di Mayfields Guest House di Wokingham, anda akan berada hanya 1 minit memandu dari Nirvana Spa dan 9 minit dari Sungai Thames. Inap-sarapan ini berada 22 km dari LEGOLAND® Windsor dan 18.3 km dari Lapland UK.Nikmati pemandangan dari taman dan gunakan kemudahan seperti akses Internet wayarles percuma.Sarapan penuh disajikan pada hai minggu dari 7:00 hingga 8:30 dan pada hujung minggu dari 8:00 hingga 9:30 dengan dikenakan bayaran.Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Inaplah di salah satu daripada 6 bilik tamu yang menampilkan televisyen skrin rata. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program digital disediakan untuk hiburan anda. Bilik mandi menampilkan pancuran mandi, kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi meja dan pembancuh kopi/teh, manakala pengemasan disediakan setiap hari.

Chosen for its accessibility into London and Reading via Winnersh Triangle Station - literally around the corner- the hotel was wonderfully clean, with friendly staff who helped with any of our concerns or requests quickly. Bar&Block restaurant - within the hotel - again had attentive and friendly service. On Friday evening the restaurant was pleasantly full and lively but quietened down early enough to not impact upon anyone staying in the hotel. Loads of parking and also close to a cinema and a Costa (although this had erratic opening times). Would definitely choose again.

We moved to Winnersh back in November. Called in for Dinner on our moving day. Well impressed then with service and the food. Today went back for wife's birthday meal with a table of 11 of us. Service 1st Class and food absolutely out of this world. This pub had a previous poor reputation but the new management team have turned it around. Thanks to Nate and the team for a fantastic afternoon.