Quality Inn & Suites Conference Center

The list is too long to write but I have pictures and video... black mold, water leaking from ceilings, dirty room, Roaches, rats you name it 😓 If you want to see the video it's on YouTube - econo lodge/ Quality Inn winterhaven fl... the truth shall set you free & maybe save your life.

Once we got out of the Elevator on the 4th floor which is supposed to be Non-Smoking, my family was greeted by the smell of ****. This should have been the sign to leave. The Room: there was a smell of men's cologne. I immediately called down to the front desk and explained and requested a different room. I was told they would send Maintenance up to check and evaluate. He came up with a can of Febreeze. He told us that there were no other rooms available and offered to spray the room. I expressed my concerns of the cleanliness of the room since a dresser had dirty drippings on it and showed him. He wiped it and that was that for him. After he left I tried to settle in and went to plug my Phone charge in the wall and it fell out. The outlets are so old/worn it would not stay in. I checked the only other outlet I had access to and it wasn't even working. I called down again and when Maintenance came up I showed him and he didn't have an answer. I asked if they had a powerstrip to provide since I absolutely needed access to power. He provided that and at least one issue was resolved. My wife was very upset with the condition of the room. It was very unkempt, patchwork walls, stains, ceiling tiles discolored (moldy, maybe). She went in the bathroom and at this point refused to go in again and this made for an even more uncomfortable night. I was blamed for picking the worst hotel in Winter Haven and used the pictures from your website as my defense for not knowing the truth. It was too late at this point to find another room in the area as when we called around they were all booked. The fan for the AC was SO LOUD and we needed it on to keep the air circulating since the Door was not aligned properly and the smell from the hallway was getting in the room. I put towels at the door to block off the air from getting in as much as I could. This made for a bad night's sleep. To make it even worse, we were woken up to the sight of a Roach walking on the bed. After we left our room we were once again met with the smell of **** as if the person was smoking outside our room and just left. Breakfast: The only almost good part of the stay was breakfast but that was ruined by "Pauline" watching over everyone's shoulder and it was so uncomfortable. Her unpleasant demeanor as she walked by every minute complaining how she was in at 5 and is only open from 6-9 and turned away a family of what looked like 8 at a few minutes to 9. One vacationer complained that the Milk tasted funny and Pauline said "not possible, I just replaced it. It must be because you brushed your teeth and that will through off the taste." She used that excuse for a couple other people that complained about other things. I took pictures. I will forever be blamed by my family for picking this room and being put in this situation. I promised them this will NEVER happen again because we will NEVER be back to this Hotel and possibly any other Choice Hotel after this Experience. No ef