Pengguna Tetamu
17 September 2023
This review is solely about the food as didn’t stay in the rooms. This place has a lot of great reviews especially for their Sunday roasts and is in a nice location which made our visit even more disappointing. Upon sitting down we were immediately asked what we’d like to drink without being given any drinks menu (and never did). We then received very shortened menus of the one shown on their website, containing a fraction of the mains shown online including burger, scampi and chips, lasagna, noodles and one type of frankfurter. All the roasts and sides were available, however we were then told that their fryer wasn’t working so there were no starters and all items with chips would be with roast or mashed potatoes. Upon ordering the vegan roast we were told it would take 45 minutes to cook, which we didn’t mind but felt like they were trying to put us off ordering it. We were a group of 6 and my friends who had the veggie and vegan roasts commented about how bland the food was, with the roast potatoes tasting like packaged frozen supermarket ones. There was a family of 6 sitting across from us and we noticed that they had been given two Yorkshire puddings on their roasts whilst we had one, and cauliflower cheese which had been listed on the menu, I appreciate that the vegan roast wouldn’t contain that but they could’ve put it on the veggie one. I had the noodles and my partner the burger, and as you can see from the photo these portions were tiny, the burger tasted like a cheap burger van burger and the potatoes were anaemic. We also had to ask for sauce and salad items for the burgers that were listed on the menu. I wish I had taken more photos of the poor food and menu to show how bad it was. Service was poor with no one coming up to us asking how our food was and we declined desserts. They also dropped ketchup on the floor on my partners trousers and shoes and didn’t apologise, instead swore loudly and just making a comment that ‘it’s only a little bit of ketchup you’ll survive’. It’s only an accident but at least apologise. Overall I don’t understand how this experience was so bad when pretty much all the reviews I’ve read have been positive, it felt like they had a very bad day with potentially no chefs at the back and they were just panic cooking everything themselves. I’d never come back here and recommend everyone to avoid.
Terjemah