EASTERN HOUSE

Good location. Friendly service desk staff who are patient to answer our questions. Rooms are clean and tidy. Only thing is there is no additional door to separate the basin area from the main room. Late checkout by 2pm. And there is a direct bus service to XIY airport at RMB30 per pax. After 10pm, direct taxi service to XIY costs RMB120 per trip. Plus, the power socket takes 2 pin flat, 2 pin round and 3 pin slanted. Plenty of sockets around the room.

Very friendly housekeeping staff that made our stay really comfortable. Overall very satisfactory and rooms are big and comfortable.

Bad, booked two rooms both rooms slippers given “used” slippers packed in plastic nicely! Terrible. Not happy with this hotel. Response slow.

First and foremost, we would like to thank the hotel staff for the pleasant stay. Ms Tao Zi, Ms. Jing Jing and their colleagues at the reception desk were friendly and helpful. Ms. Yi Gai Li and her colleagues at the breakfast and high tea restaurant were warm and friendly. Appreciate all your wonderful service and warm welcome. When I booked the hotel, I just wanted a clean, value for money with a good location hotel. We booked 2 rooms for 6 nights in Dec 2024 at CNY425 per room per night, inclusive of daily breakfast and high tea. Food: Simple breakfast and high tea, but good enough to warm our stomach to start our day. Coffee was better than expected (I thought it would be 3 in 1 type), the breakfast consist of fruits, salad, noodles, rice, porridge, bread, etc. Tea break has some simple snacks like portuguese egg tarts, mochi, mini cakes, cookies, fruits, chinese tea and coffee. Room: There were no connecting rooms, but we were allocated nearby rooms. We had clean white towel and sheets. The toilet and sink were clean, but if you're staying with friends it's a bit inconvenient due to lack of privacy. Although there are doors for the individual toilet and shower stalls, it would be better to have another door at the entrance to the changing area just before we enter the shower stall. This is a minor issue as we are more conservative. Tour bookings: The hotel has staff that assist with daily tour bookings, thus it was very convenient. We booked our day trip to the Terracotta Warrior and the coach came to pick us up at the hotel. I would suggest that you spend the extra CNY 298 per pax to watch the performance, it was worth it. Overall we had good night rest and enjoyed the stay. Thank you again to the hotel for exceeding our expectation.

Have stayed at Eastern House, 7 years ago. The service & quality still amazed me. Even with language barrier, staffs still are excellent & very professional. Would like to commend on all the crew team at cafe/restaurant who served us breakfast every morning. Everyone is very courteous, friendly & professional in attending to guests. The greeted with a genuine smile. Big shout to the Team Leader, Ms Yi Gai Li. She represents what a great hospitality means. She greets & always with a smile. The best, she made effort to remember what our likes. She knew from Day 1, I would prefer a little honey with my cereal, the next 4 days she would remember & place a small portion of honey. She is always attentive. Eastern House should be proud to have a model staff in their team. Thank you Eastern House for the consistent great service even after 7 years since I last stayed.

The location of the hotel is very good. I am also satisfied with the service of the front desk especially MS CICI. The hygiene is also clean and the food in the restaurant is delicious. The staff Ms Ying Gai Li from the restaurant also provides good service.