Yunheyebo Hotel (South Gate of Bell and Drum Tower, Xi'an)

If you’re seeing this review, this hotel had the best, most attentive service we’ve ever had in the many many hotels we’ve stayed at in china and around the world. It’s clean, spacious and the staff goes above and beyond to ensure you’re comfortable. • We originally booked 4 nights at Yunheyebo, but we were so impressed after our first 2 days, that we cancelled our booking at Ritz Carlton and rebooked with Yunheyebo for another 6 extra nights. (Pictures are of the executive deluxe family room.) • We had a smooth check-in experience despite it being 3am when we arrived. • Rooms were spacious and extremely clean. They cleaned our rooms everyday, and had free laundry service. Hygiene is really important to us - we were happy at the beautiful design of the room and the CLEANLINESS of everything. • The hotel is new and it’s not just nice in appearances. It’s not a refurbished hotel, the entire building felt new. The decor was tasteful and elegant. • Fantastic location - It’s a few hundred metres from 文昌门 Wenchang Gate, very convenient to visit the ancient city walls. After staying in Xi A for over a week, I don’t particularly recommend staying within the ancient city walls because of the traffic congestion. Yunheyebo was right outside the wall, was walking distance from the most important gate and an excellent base for travel - we avoided many traffic jams here. • Ease of transport - the 永宁门 Yongningmen metro station is a 800m walk away. Private hire didis arrive within 1-2 mins! • Outstanding attention detail from the housekeeping staff - they noticed that we were guzzling down so much water, that they increased the number of bottles of water they gave us (completely free of charge), and this escalated till we were given an entire carton of bottled water on our 4th or 5th day there 😹 Gave us a good laugh, but we are very grateful to the housekeeping staff who took care of Room #10-26 from 1 Sep to 8 Sep 2024. • We received a nice welcome box of desserts, fruits and snacks! I thought a welcome gift would only be given once, but it was refilled everyday! • special shoutout to 盼儿 Pan Er, for the outstanding service throughout our trip. She was extremely responsive and helpful - reminded us that there was free dessert in the evenings, helped us arrange late check out (this was off-peak season so we were in luck, i don’t know if this is possible during the peak period!!), helped us save some dessert when we were out late, etc. Once, I left my hat in a private-hire vehicle, and the driver was coming to the hotel to deliver it while I was not in. 盼儿 Pan Er helped ensure that my hat was sent straight to my room. Thank you again for being so contactable and helpful throughout our trip! • We originally booked for 1-4 Sep, but ended up staying 1-8 Sep and 11-12 Sep. The young lady working at the concierge on 2 Sep at 11pm to midnight was the biggest reason we extended our stay at this hotel. She definitely convinced us. I wish I knew her name, but thank you for making our trip that much better! • The free airport drop off was very much appreciated, it took the stress of planning an additional item off our shoulders. • Service from all the staff in the hotel was impeccable - from the attendants standing around the lobby, to the bellboys, to the 24/7 concierge, to the housekeeping, to the staff at the breakfast restaurant. I’m not disclosing the perks and benefits we got during our trip because I don’t want to set them up for unrealistic expectations 😹 But the staff at this hotel was really extremely nice, accommodating and helpful to all of our requests. • Definitely stay longer so you can explore Xi An at your own pace. AVOID peak periods, national holidays and school holidays if you can! If you’re still deliberating, don’t anymore lol. You’d want to stay in a hotel where you *know* you’ll have prompt support from a local, when you’re in a bind.

Fantastic stay. I honestly think this is the best bang for your buck you can get in China. Cheap but has the service of a 4/5 star hotel. They gave me a personal butler who made I was always satisfied. 宁羊 was really great and attentive! Also: good gym and breakfast.

Excellent hotel. Thanks to the caring boy - Ning Di! Would definitely come back. Rooms and hotel are modern and outstanding. The breakfast was really good.

Very good hotel with all rounded good service and amenities. Would recommend and book again next time.

The staff was very nice. Was bilingual and able to help English speaking guests easily. Staff members Yang and Jin took very good care of us. The room was spacious and clean. Very close to the city wall, drum tower, and bell tower. Easy access to the sites and provide shuttle to the airport. We will definitely stay here again and recommend people to check it out.

For a European, the most amazing hotel in China ♥️♥️♥️! By far such unparalleled sophistication with incredible smart and nice staff. Especially the gentleman who helps with the luggage and stands at the entrance with the traditional outfit did an amazing job, always thinking 3 steps ahead with whatever you need. He went out of his way to help with translation, organising and any questions I had. He was more supportive than the front desk. A great thank you also to Sunny! Without her, i would have struggled. She helped me with any room services I needed and always answered immediately. What an amazing hotel, beautiful designed rooms, delicious breakfast! Afterwards you will struggle to find a place like this anywhere else in China

Great appreciation to 刘暖经理 for the excellent service and all the help. Great hotel to stay

leo Tao was amazing. The location was close to the wall. the room was extremely comfortable and clean. the bed was perfect

super satisfied with the services they have! they helped us with all of the things and made everything easier for us. They take everything so seriously. good job Yunhe Yebo Hotel! gonna be back when visiting Xian again 😄😄 shout out to the staff who helped us (her name written on picture) and gave us gifts even for my niece.