Ulasan Family Hotel (Xi 'an Xijing Hospital Store)

January 12, 2024. The difficulties and troubles began with an attempt to find a hotel by the location shown on the website. The hotel owner did not consider it necessary to check his own location in Xi'an in advance or regularly. As a result, the actual location of the hotel turned out to be 1.5 km to the east, and the tourist group of 3 guests had to spend extra time and money on a taxi to get to the hotel. The general appearance of the exterior of the hotel does not match the photos on the website and, perhaps, the initial data mislead the potential client. There is a tightness, hardly conveyed in words, in the inner part of a narrow residential quarter without any kind of urban horizon. There is only the sky above. And of course, there is no fresh air and ventilation. If one of the guests really wants exotic, then "welcome". But the problems of the guests did not end there.After registration and payment of a deposit of 50 yuan, the guests stayed in a room pre-booked and paid through the website (219 yuan for 3 days). The guests got tired on the way to Xi'an City and decided to relax. The mood of the hotel guests turned sour when the hotel owner came to their room at midnight (00 a.m.!!!) and demanded to leave the hotel in the morning without explaining the reason. Attempts by the guests to find out the position of the hotel and find out the reason for the denial of service for the next 2 days of booking and 100% prepayment did not lead to success. The hotel owner initially refused to refund the 50 yuan deposit and did not want to talk to the guests at the reception at all. He was ostentatiously resting in the office. After handing over the room and the intervention of another hotel employee, the deposit was still refunded. The hotel owner refused to return the money in the amount of 146 yuan for the unused 2 days (the night of January 13 and the night of January 14). He has not returned this money so far.He has not returned this money so far. As a result, 3 guests were forced to leave the hotel at 09:00 local time on January 13, 2024. The mood of the tourists was catastrophically spoiled. On the evening of the same day, January 13, they left Xi'an City, although they planned to stay and explore interesting places for 2 full days. I absolutely do not recommend booking a hotel room that does not meet the requirements of the site and the requests of a loyal customer. The hotel guests suffered material and moral damage for no reason and without refund and apologies. The owner of the hotel is an ill-mannered man.

It’s a good price for what you get. It’s a unique experience. It is quite calm. But sometimes “chrooough”

Too difficult to find even for Taxi, no english sign, and among alleys that you never would risk to look inside. Shower on top of squat toilet .......

The hotel is a little bit hard to find and is down a spooky alley, but otherwise it is quite a great hotel for the price. The staff was very friendly and helpful with everything!

The place is hard to find, communication very poor, bathroom very dirty, smelly room, NO wifi.

Average hotel. The room was correct.

It was good experience

Economic

Прибыв на указанное на карте место, по указанному адресу, я не нашёл этот отель (даже в 百度адрес неверный). Да, в отзывах про это многие писали, что его тяжело найти. В тот день шёл дождь, я устал после дороги, поэтому я не стал его искать, и поехал в другой отель. Владельцу рекомендую указан адрес корректно.

Limpio, cuidado y los dueños son super atentos y amables

環境不錯，衞生乾淨，服務特別熱情，和西京醫院很近，租金不貴，性價比高，，，對要求不高的旅客很合適，，

衞生間小的可憐兩平米還有個馬桶！淋雨

衞生：差，毛巾還有頭髮 環境：差，一股臭襪子味道 設施：就那樣 服務：剛去還好，退房還要我五星好評，一直不退按金，我説了先退了在，非不退給五星好評，磨了十幾分鍾要我給鑰匙，我説想退按金，她不就要鑰匙，我説先退按金，然後就一臉鄙視嫌棄的説不就是二十塊錢嗎你怕我不退你嗎？我就説那你退啊，又説二十塊錢而已多大的事啊我還能不退你嗎！我説那你退，還説了幾句點到微信紅包頁面停下來又説二十塊錢我能不給你啊，然後紅包發到微信，我領了就把鑰匙給她，轉身就走，還要在後麪説上幾句。 本來我們去了也準備換一家，看到下面一對情侶要退當時沒退成最後警察都來了，後續我不知道，我們想就這樣吧。三百多一晚

衞生：枕頭和床單上有頭髮。 環境：不是7天如家那樣的酒店，而是居民區裏類似自家建的小樓，城中村裡建的居民樓。樓梯特別窄，衹能一個人上下。 服務：管理員服務態度還可以。 設施：衹能説是有，僅此而已。 此外：高德地圖導航到了路口，看不到牌匾，可以看到xx賓館、xx賓館，就是沒有一家人賓館。打電話才知道從一個門洞裏進去右轉。我還以為高德有錯誤呢。嚴格地説這個不能成為賓館。衹能稱城中村自建小樓。