Empark Grand Hotel

Ulasan Empark Grand Hotel

Empark Grand Hotel

No. 19-1 Jiangong Road, Xincheng District, Xi'an, Shaanxi, 710043, ChinaLihat Butiran Hotel
Empark Grand Hotel
Empark Grand HotelEmpark Grand HotelEmpark Grand Hotel
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

4.7/5
Cemerlang
4047 ulasan
Ulasan yang disahkan
Persekitaran4.7
Kemudahan4.6
Perkhidmatan4.7
Kebersihan4.7
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Atur mengikut:
Semua ulasan(4047)
Ulasan positif(3978)
Ulasan dengan gambar/video(761)
Penyambut tetamu yang peramah(476)
Suasana yang bergaya(222)
Sarapan pagi yang lazat(167)
Bilik yang besar(124)
Tempat letak kereta yang sesuai(76)
Telah menginap beberapa kali(41)
Restoran yang bagus(18)
Mempunyai bilik untuk keluarga(14)
Ulasan kurang baik(69)
Ouni
Selected Twin Room
Menginap pada Okt 2023
Pasangan
21 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Nov 2023
We had a pleasant experience. Check-in was fast and professional, staff spoke English well and we enjoyed our stay in the hotel. All we’d need would be a bigger bathtub.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guests: Hello! Thank you for choosing Jinyuan. It is a great honor to serve you. At the same time, thank you for your valuable suggestions to us. We know that this is the greatest love and help for us. We will carefully study and solve it, to provide you with a more comfortable and warm check-in experience. All the hotel staff is looking forward to your stay again!
Mrs Lam
Jinyue Double Bed Suite
Menginap pada Sep 2023
Keluarga
1 ulasan
3.2/5
Disiarkan pada 29 Okt 2023
It is a bit disappointing to choose this hotel for my trip. The staff in front desk didn’t provide good customer services. No welcome no smile from them while checking in. I think the hotel management should provide more training for them. Some of the area in the toilet is a bit old.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, thank you for choosing Century Jinyuan and commenting on our service during your busy schedule. We deeply regret that we did not provide you with a satisfactory check-in experience. Since the hotel's opening, we have continuously increased the maintenance and upkeep of facilities and equipment. In 2022, the hotel has upgraded the public area and room facilities. This year, the door locks of the rooms have been replaced to provide guests with a more satisfactory check-in experience. In response to your feedback, the hotel attaches great importance to instructing the front office department to carry out special rectification and training to enhance the overall service awareness and skills of the front desk staff. We will continue to work hard to receive every guest with better service.
Pengguna Tanpa Nama
Jinyuan Double Bed Room
Menginap pada Jul 2023
Bisnes
67 ulasan
2.2/5
Disiarkan pada 28 Ogo 2023
The main disappointment of this hotel was in inability of the staff at the reception desk speak English. If you come to the hotel after 9PM it’s better for you to think what will you eat, because there is no any restaurant in the hotel or any reliable food courts/cafes where you can enjoy your late dinner.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, thank you for choosing Century Jinyuan and evaluating our service. We deeply apologize for not providing you with a satisfactory check-in experience. In response to your feedback, the front office will increase training on English conversation skills for all staff to ensure timely, fast, and thoughtful service for international friends and guests. There are various snacks gathered around the hotel, and you can enjoy Shaanxi's unique snacks without traveling far. At the same time, the hotel also offers delivery services to meet the different needs of guests. We sincerely invite you to stay at the hotel again.
Pengguna Tetamu
Selected Twin Room
Menginap pada Jun 2023
Melancong bersama rakan
7 ulasan
3.7/5
Disiarkan pada 21 Ogo 2023
The room was fine. The location is however about 10 minutes by car from the more central part of the city therefore you won't find anything interesting to do or eat closeby especially at nights.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, thank you for choosing Century Jinyuan and commenting on our service. We deeply regret that we did not provide you with a satisfactory stay experience. Your recognition is our greatest encouragement. There are various snacks gathered around the hotel, and you only need to walk for 2 minutes to taste Shaanxi's unique snacks. At the same time, the hotel's delivery service also gathers various different cuisines to enrich guests' choices, We sincerely invite you to stay at the hotel again and experience our growth and progress.
Mishangzuqiu
Selected Double Room
Menginap pada Mac 2024
Melancong bersama rakan
8 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Apr 2024
Kind staff and super clean rooms.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your 5 stars! Thank you very much for your support and recognition of Jinyuan. We always believe that a good reputation must be recommended from the most sincere satisfaction of the guests. Meanwhile, at the same time, we are honored to provide you with the best quality service. You are very welcome to choose our hotel again for either business trip or travel! Sincerely look forward to your visit again!
Mark
Selected Twin Room
Menginap pada Feb 2024
Melancong bersama rakan
1 ulasan
4.2/5
Sangat Baik
Disiarkan pada 31 Mac 2024
Good location
Terjemah
Jawapan daripada Pihak Penginapan: Dear little Lord, cherry blossoms covered with skirts, spring breeze and stopped on the shoulder, all the sweet pass a gu, human color such as dust, twilight and age, I am with you ~ Jinyuan look forward to your visit again!
Pengguna Tetamu
Selected Double Room
Menginap pada Jan 2025
Keluarga
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 3 Feb 2025
位置好找 出門打車也方便 ,自駕遊 自備停車場 服務熱情,新年帶娃西北第一站來西安 還免費升級了套房,連住兩天 乾淨 衞生 清凈,酒店星級服務 高端大氣 樓下餐廳吃飯也很方便 有大眾美食更有西安本地菜系,服務員看帶有小朋友還送了伴手禮 有熊貓玩具和零食。
Terjemah
Jawapan daripada Pihak Penginapan: 好開心親親給了我們滿滿的五分呢,金源的好心請,全由你決定,你快樂所以我快樂,祝你每天開開心心,快快樂樂。
ParisWu
Selected Twin Room
Menginap pada Dis 2024
Keluarga
6 ulasan
5.0/5
Luar Biasa
Disiarkan pada 2 Feb 2025
來了無數次西安 這次住宿是最好最滿意的一次 老五星 乾淨 安靜 洗澡水很大 門口就有地鐵 去哪都方便 旁邊有24小時便利店 也有春節正常營業的餐廳 下次一定還住這裏 特別感謝一下服務人員小北 入住前特別關心問候幾點到 還送了小禮物 離店後也有特別關心 感謝
Terjemah
Jawapan daripada Pihak Penginapan: 得此美言甚歡喜,如沐春風在心間!您的一個好評,一個簡單的喜歡,一句真摯的肯定都會讓我們的內心充滿着力量,期待您的再次光臨。
Lilidaoyounuolaite
Discount Room (Spring Festival Promotion)
Menginap pada Jan 2025
Keluarga
22 ulasan
4.2/5
Sangat Baik
Disiarkan pada 5 Feb 2025
開始房間因為某些問題導致了一些不愉快。但酒店朱經理很快解決了,效率服務特別不錯,因為酒店開業時間比較長了,所以經驗比較豐富。酒店早餐豐富,地理位置不錯,去哪裡都很方便。
Terjemah
Jawapan daripada Pihak Penginapan: 感謝您選擇我們酒店, 我們萬分榮幸能為您服務。酒店準備了多種不同佈局的房型以供不同客人選擇, 希望我們真誠的服務能夠帶給您更愜意的體驗, 酒店全體員工衷心期待您的再次光臨!
Pengguna Tetamu
Selected Double Room
Menginap pada Jan 2025
Lain-lain
6 ulasan
5.0/5
Luar Biasa
Disiarkan pada 1 Mac 2025
這家店太棒啦!早餐豐富品種多,當地小吃也特色美味,東西質量超讚,服務也一流,尤其是西餐廳小田,服務熱情周到,必須給五星好評呀
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的顧客,您的肯定是我們最珍貴的禮物。我們會用心呵護這份信任,不斷提升自我,為您提供更加貼心周到的服務。“隨風潛入夜,潤物細無聲”,願您的生活充滿甜蜜與温馨!
Pengguna Tetamu
Selected Twin Room
Menginap pada Nov 2024
Solo
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 1 Jan 2025
剛進酒店,酒店大廳的那個聖誕樹特別好看,特別有氛圍,酒店交通也方便。酒店裡麪房間裏面的設施都挺新的。需要什麼東西?打電話。都會及時送來。半夜入住時,前台小杜態度很熱情。問的東西講解的都很詳細。給前台小杜提出好評。
Terjemah
Jawapan daripada Pihak Penginapan: 您的好評詮釋着您的高大上。您的簡短話語卻概括如此細緻,看來您對金源也是有種相見恨晚的感覺。服務和質量是我們不懈的追求,期待您的下次光臨!
Pengguna Tanpa Nama
Jinyuan Twin Room
Menginap pada Dis 2024
Keluarga
46 ulasan
3.7/5
Disiarkan pada 31 Jan 2025
停車方便,早飯豐富,但房間比較老,感覺與五鑽的標準不符,空調竟然是老式的轉盤指針,完全不制熱,大冬天的設定到最高温度也不暖和,一晚上凍的瑟瑟發抖,澡也不敢洗。
Terjemah
Jawapan daripada Pihak Penginapan: 看到這條網評瞬間心裏酸酸的,看來是金源做得不夠好,讓您有所遺憾,不過我們也非常開心,因為有您我們明白了自身的不足。請您放心!對於您提到的建議我們會積極改正,希望您下次入住能有賓至如歸的感覺,金源付出再多都是開心的
Pengguna Tetamu
Selected Twin Room
Menginap pada Nov 2024
Bisnes
70 ulasan
5.0/5
Luar Biasa
Disiarkan pada 15 Dis 2024
首次到西安入住世紀金源系列陝西,下機後前廳小北即主動熱情電話聯繫介紹了酒店並為客人準備好接待,令人感動,值得嘉許,前枱小姑娘亦是笑容滿面親切有禮,在小北的努力下,升級到行政套間並提供了早餐,令人驚喜開心,以人為本,滿足了性價比高物超所值的享受,到西安可以應説是一定要去體驗什麼是以客為尊,特別是前廳小北,棒👍。
Terjemah
Jawapan daripada Pihak Penginapan: 於千萬人之中遇見你所要遇見的人,於千萬年之中,時間的無涯的荒野裏,沒有早一步,也沒有晚一步,剛巧趕上了,那也沒有別的話可説,惟有輕輕地問一聲:“第二次下榻金源酒店應該不遠了吧?”
Pengguna Tetamu
Selected Double Room
Menginap pada Jan 2025
Pasangan
11 ulasan
5.0/5
Luar Biasa
Disiarkan pada 3 Mac 2025
酒店服務態度很好,去了之後還給升級了套房,入住體驗非常棒,而且去西安各個景點也很方便,性價比真的很高
Terjemah
Jawapan daripada Pihak Penginapan: 簡單的話語無不流露出真情,遙遠的距離無不送去真摯的祝福,感謝您的選擇,您的滿意是對我們最好的鼓勵!期待您的再次入住!
Pengguna Tanpa Nama
Jinyuan Double Bed Room
Menginap pada Feb 2025
Bisnes
4 ulasan
4.5/5
Hebat
Disiarkan pada 11 Mac 2025
房間很不錯,客服小東也很禮貌,還送了小禮品,很nice
Terjemah
Jawapan daripada Pihak Penginapan: 人山人海是生存,翻山越海才是生活,很榮幸成為您追尋生活路上的小確幸,期待您的下次光臨,和我們聊聊生活中的趣事。