Empark Grand Hotel

Ulasan Empark Grand Hotel

Empark Grand Hotel

No. 19-1 Jiangong Road, Xincheng District, Xi'an, Shaanxi, 710043, ChinaLihat Butiran Hotel
Empark Grand Hotel
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Ulasan Tetamu

4.7/5
Cemerlang
3962 ulasan
Ulasan yang disahkan
Persekitaran4.7
Kemudahan4.6
Perkhidmatan4.8
Kebersihan4.7
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Semua ulasan(3962)
Ulasan positif(3894)
Ulasan dengan gambar/video(733)
Penyambut tetamu yang peramah(464)
Suasana yang bergaya(222)
Sarapan pagi yang lazat(158)
Bilik yang besar(116)
Telah menginap beberapa kali(42)
Sesuai untuk perjalanan perniagaan(37)
Mempunyai bilik untuk keluarga(13)
Restoran yang bagus(13)
Ulasan kurang baik(68)
Ouni
Selected Twin Room
Menginap pada Nov 2023
Pasangan
21 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Nov 2023
We had a pleasant experience. Check-in was fast and professional, staff spoke English well and we enjoyed our stay in the hotel. All we’d need would be a bigger bathtub.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guests: Hello! Thank you for choosing Jinyuan. It is a great honor to serve you. At the same time, thank you for your valuable suggestions to us. We know that this is the greatest love and help for us. We will carefully study and solve it, to provide you with a more comfortable and warm check-in experience. All the hotel staff is looking forward to your stay again!
Mrs Lam
Jinyue Double Bed Suite
Menginap pada Okt 2023
Keluarga
1 ulasan
3.2/5
Disiarkan pada 30 Okt 2023
It is a bit disappointing to choose this hotel for my trip. The staff in front desk didn’t provide good customer services. No welcome no smile from them while checking in. I think the hotel management should provide more training for them. Some of the area in the toilet is a bit old.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, thank you for choosing Century Jinyuan and commenting on our service during your busy schedule. We deeply regret that we did not provide you with a satisfactory check-in experience. Since the hotel's opening, we have continuously increased the maintenance and upkeep of facilities and equipment. In 2022, the hotel has upgraded the public area and room facilities. This year, the door locks of the rooms have been replaced to provide guests with a more satisfactory check-in experience. In response to your feedback, the hotel attaches great importance to instructing the front office department to carry out special rectification and training to enhance the overall service awareness and skills of the front desk staff. We will continue to work hard to receive every guest with better service.
Pengguna Tanpa Nama
Jinyuan Double Bed Room
Menginap pada Ogo 2023
Bisnes
63 ulasan
2.2/5
Disiarkan pada 28 Ogo 2023
The main disappointment of this hotel was in inability of the staff at the reception desk speak English. If you come to the hotel after 9PM it’s better for you to think what will you eat, because there is no any restaurant in the hotel or any reliable food courts/cafes where you can enjoy your late dinner.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, thank you for choosing Century Jinyuan and evaluating our service. We deeply apologize for not providing you with a satisfactory check-in experience. In response to your feedback, the front office will increase training on English conversation skills for all staff to ensure timely, fast, and thoughtful service for international friends and guests. There are various snacks gathered around the hotel, and you can enjoy Shaanxi's unique snacks without traveling far. At the same time, the hotel also offers delivery services to meet the different needs of guests. We sincerely invite you to stay at the hotel again.
Pengguna Tetamu
Selected Twin Room
Menginap pada Jul 2023
Melancong bersama rakan
7 ulasan
3.7/5
Disiarkan pada 21 Ogo 2023
The room was fine. The location is however about 10 minutes by car from the more central part of the city therefore you won't find anything interesting to do or eat closeby especially at nights.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, thank you for choosing Century Jinyuan and commenting on our service. We deeply regret that we did not provide you with a satisfactory stay experience. Your recognition is our greatest encouragement. There are various snacks gathered around the hotel, and you only need to walk for 2 minutes to taste Shaanxi's unique snacks. At the same time, the hotel's delivery service also gathers various different cuisines to enrich guests' choices, We sincerely invite you to stay at the hotel again and experience our growth and progress.
Pengguna Tetamu
Selected Double Room
Menginap pada Apr 2024
Melancong bersama rakan
7 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Apr 2024
Kind staff and super clean rooms.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your 5 stars! Thank you very much for your support and recognition of Jinyuan. We always believe that a good reputation must be recommended from the most sincere satisfaction of the guests. Meanwhile, at the same time, we are honored to provide you with the best quality service. You are very welcome to choose our hotel again for either business trip or travel! Sincerely look forward to your visit again!
Mark
Selected Twin Room
Menginap pada Mac 2024
Melancong bersama rakan
1 ulasan
4.2/5
Sangat Baik
Disiarkan pada 1 Apr 2024
Good location
Terjemah
Jawapan daripada Pihak Penginapan: Dear little Lord, cherry blossoms covered with skirts, spring breeze and stopped on the shoulder, all the sweet pass a gu, human color such as dust, twilight and age, I am with you ~ Jinyuan look forward to your visit again!
Pengguna Tetamu
Selected Twin Room
Menginap pada Dis 2024
Bisnes
70 ulasan
5.0/5
Luar Biasa
Disiarkan pada 15 Dis 2024
首次到西安入住世紀金源系列陝西,下機後前廳小北即主動熱情電話聯繫介紹了酒店並為客人準備好接待,令人感動,值得嘉許,前枱小姑娘亦是笑容滿面親切有禮,在小北的努力下,升級到行政套間並提供了早餐,令人驚喜開心,以人為本,滿足了性價比高物超所值的享受,到西安可以應説是一定要去體驗什麼是以客為尊,特別是前廳小北,棒👍。
Terjemah
Jawapan daripada Pihak Penginapan: 於千萬人之中遇見你所要遇見的人,於千萬年之中,時間的無涯的荒野裏,沒有早一步,也沒有晚一步,剛巧趕上了,那也沒有別的話可説,惟有輕輕地問一聲:“第二次下榻金源酒店應該不遠了吧?”
Pengguna Tanpa Nama
Selected Twin Room
Menginap pada Nov 2024
Pasangan
14 ulasan
5.0/5
Luar Biasa
Disiarkan pada 20 Nov 2024
這次入住體驗非常滿意,酒店的小北服務態度超級好,訂了房間之後提前聯繫詢問喜好需求,還給準備了歡迎水果,退房也及時的給我開了發票。環境設施也是非常不錯,停車的時候有保安引領。酒店員工也非常非常親和。房間打掃的非常乾淨,設施齊全。酒店周圍交通也便利,出行很方便。
Terjemah
Jawapan daripada Pihak Penginapan: 您的好評詮釋着您的高大上。您的簡短話語卻概括如此細緻,看來您對金源也是有種相見恨晚的感覺。服務和質量是我們不懈的追求,期待您的下次光臨!
Huangyifei
Selected Double Room
Menginap pada Nov 2024
Bisnes
31 ulasan
5.0/5
Luar Biasa
Disiarkan pada 3 Dis 2024
設施:酒店的設施齊全完善,應有盡有。 衞生:衞生乾淨整潔乾淨得很 環境:環境不錯,適合出差,商務,旅遊等各種差旅入住要求。 服務:服務特別好。前台小姐姐熱情大方。笑容滿面。
Terjemah
Jawapan daripada Pihak Penginapan: 最美的事不是留住時光,而是留住記憶,如最初相識的感覺一樣,哪怕一個不經意的笑容,便是金源最懷念的故事,很高興看到您在家裡度過一段歡樂的時光,期待您回家!
Pengguna Tetamu
Selected Double Room
Menginap pada Dis 2024
Bisnes
3 ulasan
4.8/5
Menakjubkan
Disiarkan pada 14 Dis 2024
出差臨時住了一晚,酒店設施維護得很好,升級的房間乾淨整潔。前台小北接待很熱情,服務很周到,有什麼事情第一時間解答,酒店性價比挺不錯的。
Terjemah
Jawapan daripada Pihak Penginapan: “我也不明白,為什麼我的心選擇的是你。遇到的人成千上萬,但最後衹剩你,與我相伴。”生命中充滿了巧合,兩條平行線也會有相交的一天,我不懂什麼過去的遺憾或未來的驚喜,我衹知道——在金源與你相遇,好幸運,酒店全體員工始終相伴左右。
Pengguna Tetamu
Selected Double Room
Menginap pada Okt 2024
Keluarga
9 ulasan
5.0/5
Luar Biasa
Disiarkan pada 7 Okt 2024
國慶假期帶兒走到西安旅遊,原本是暑假來的,暑假他舅舅帶着去北京了。國慶這幾天天氣挺好,不冷不熱,第一天我們選擇了不夜城,因為我們是做動車來的,下午才到。酒店離地鐵不遠,我們地鐵到不夜城,不夜城人挺多的,一出地鐵就看到好多盛裝的唐人,好多拍照點。第二天兵馬俑,華清宮,導遊挺給力,帶着我們走了個遍,還看了皮影戲,拓了字,孩子親手給奶奶帶了副“壽”字回來。看了復活軍團,裏面保安工作人員都很熱情,服務周到,每次轉場都給長者小孩照顧的挺好。第三天大雁塔,西安古城牆,都是要提前預約門票的,西安每個景點對小孩身高要求不同,提前看哦,基本是1.2米和1.4米。古城牆好幾個口進,要買對應口的票,不然要做三蹦子轉,不過做三蹦子也挺好,西安本地人,價格公道,還能跟你介紹下西安古城牆,挺好。城牆上有自行車租,價格公道,還有規定,穿短裙的女孩子和身高不夠的小朋友是不給租的。中間有一段是不好騎行的,衹能走,換個牌子,鄒上一段也不錯,就是好多城樓不給進去看,記得以前是給進的,可能是國慶人太多的緣故。第四天華山,累並快樂着,景太美,索道也刺激,爬山也有樂趣。第五天駝鈴傳奇,西安千古情,陝西博物館,秦漢館,孩子挺開心,老爹已腿疼。博物館預約挺難,衹約到秦漢館。下次還要來的,長恨歌沒看,孩子小也看不懂。從踏上西安的這塊土開始,就感受到了西安人的熱情好客,酒店服務也周到,還有小禮品贈送,打車司機,三蹦子司機,導遊,保安,服務人員服務都挺好的,灑金橋那邊吃的也不貴,沒有坑人的,衹遇到一羣微笑服務的。
Terjemah
Jawapan daripada Pihak Penginapan: 金源追求極致,不斷挑戰行業的標準,我們將通過用心服務,不斷超越讓您感受到金源每一天的進步,非常希望您再次走進我們酒店感受我們點點滴滴的進步,讓您的旅行更加完美!
Sichusaye
Jinyue Twin Room
Menginap pada Okt 2024
Keluarga
11 ulasan
4.0/5
Sangat Baik
Disiarkan pada 6 Okt 2024
設施比較老舊了,畢竟08年營業13年重新裝修的10多年了,在當時算得上五星級大酒店了,一共住了5天4晚房間的衞生每天都打掃的很乾凈,服務態度雖然達不到高檔酒店的要求但也可以了,畢竟酒店價格也不高,就是門僮的服務很一般,每次車接送到酒店門口從來沒有主動給開過車門,再説説附近的景點跟交通吧,去鐘樓方向6號線騎行到達地鐵站10分鐘以內,去大唐不夜城3號線騎行時間也是在10分鐘以內,算是比較方便的了,如果下次來西安還會選擇這家酒店,性價比高
Terjemah
6/9
Jawapan daripada Pihak Penginapan: “我也不明白,為什麼我的心選擇的是你。遇到的人成千上萬,但最後衹剩你,與我相伴。”生命中充滿了巧合,兩條平行線也會有相交的一天,我不懂什麼過去的遺憾或未來的驚喜,我衹知道——在金源與你相遇,好幸運,酒店全體員工始終相伴左右。
Pengguna Tetamu
Jinyuan Double Bed Room
Menginap pada Okt 2024
Keluarga
5 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Okt 2024
整體很不錯,雖然屬於是老牌五星,設施比較陳舊,但是乾淨整潔,服務人員素質高,提前詢問了入住需求,有長者孩子給升級了房間,也安排在了安靜的一側。在電梯內服務人員聽到需要礦泉水,主動聯繫提供。名字沒記住但是非常感謝!
Terjemah
Jawapan daripada Pihak Penginapan: 您的好評詮釋着您的高大上。您的簡短話語卻概括如此細緻,看來您對金源也是有種相見恨晚的感覺。服務和質量是我們不懈的追求,期待您的下次光臨!
Lailaiwangwanglailaiwangwang
Jinyue Double Bed Room
Menginap pada Okt 2024
Bisnes
17 ulasan
5.0/5
Luar Biasa
Disiarkan pada 20 Okt 2024
酒店小北服務非常好,提前問房間需求,得知我兩個訂單不一樣房型,主動幫我解決問題,免費升級房型,非常好👍酒店環境也挺舒服,房間乾淨衞生。性價比非常高。酒店餐廳也非常好。
Terjemah
Jawapan daripada Pihak Penginapan: 您的好評詮釋着您的高大上。您的簡短話語卻概括如此細緻,看來您對金源也是有種相見恨晚的感覺。服務和質量是我們不懈的追求,期待您的下次光臨!
Brother Sam
Selected Double Room
Menginap pada Okt 2024
Solo
31 ulasan
5.0/5
Luar Biasa
Disiarkan pada 14 Okt 2024
整體非常滿意,一大早就打電話詢問房間安排意向。本來就定了個普通的大床房,給我升級了一個小套房,還送了歡迎水果和酸奶,給個大大的贊! 小西熱情周到,服務棒棒的! 下次還來!
Terjemah
Jawapan daripada Pihak Penginapan: 枕上詩書閑處好,門前風景雨來佳,每一個相逢的日子,都是一段曼妙的風景,喜歡您來,喜歡您常來~~