Hotel Sheraton di Xi＇an

The location is good and nearby to a lot of attraction, walkable, the service is also good where suitable for stay if you come to Xian. Near to a lot of eatery place and even arrived after mid night there are still stalls around to have quick bites.

因為帶了小孩，免費升級了親子房，房間很乾凈，枱燈忘記在酒店了，工作人員還主動聯繫了我，前台工作人員很有禮貌，服務態度超棒，點贊！還送了早餐券真的超級划算！酒店環境環境也很好，餐廳和大廳都很舒適，讓人感覺安逸，離地鐵口很近，出去玩的時候住在這真的是個很好的選擇

The hotel location is near the zhonglou metro station...it just a few minutes to the bell tower of xian.the room is spacious and very nice..the receptionist is polite and always help me to give direction.this hotel also a few minutes away from the Muslim quarter.ir is a great hotel and will definitely come here again

The location of the hotel is great, right in front of the Bell Tower, beautiful view. We booked two Deluxe Bell Tower Panoramic Double Bed Rooms. In both the bed was very hard and uncomfortable and the pillows were very thin, we woke up with a sore back. In one of the rooms the entrance door did not close properly and we had to make a lot of noise to close it properly and the other room had a wet carpet. I am sure these are things that can be improved or fixed during the stay, we could not because we had a very tight schedule.

My wife and I decided to visit Xi'an for her birthday from November 30th to December 4th, 2023, and we chose to stay at the Grand Hyatt Xi'an during that time. In short, it is an exceptional hotel, offering super delicious breakfast with a wide variety of both Western and Chinese dishes. The staff is incredibly friendly and accommodating. For examples, the gentleman in the front door of the hotel always welcomed us with very beautiful smile, the lady who took care of our room every day, displaying meticulous attention to detail that never failed to surprise us. The employees at the Italian restaurant were exceptionally kind, going above and beyond to provide extraordinary care and respect. When they discovered it was my wife's birthday, they surprised us with a small cake, decorated our table with balloons, and even offered us complimentary cocktails. Furthermore, the staff in the Lounge went out of their way to help me arrange a surprise birthday cake for my wife. They decorated the table with great care and passion, and even presented her with a thoughtful gift and a postcard, sharing their kind wishes with us. I almost forgot to mention that they also surprised me by offering a birthday cake when I was in my room. So, we ended up with three birthday cakes in one night that gave us the opportunity to share our joy and share a slice of happiness with the incredible staff. These are just some examples of their great team of their staff. Without doubt, I would highly recommend this hotel if you are planning to visit Xi'an.

First and foremost, we would like to thank the hotel staff for the pleasant stay. Ms Tao Zi, Ms. Jing Jing and their colleagues at the reception desk were friendly and helpful. Ms. Yi Gai Li and her colleagues at the breakfast and high tea restaurant were warm and friendly. Appreciate all your wonderful service and warm welcome. When I booked the hotel, I just wanted a clean, value for money with a good location hotel. We booked 2 rooms for 6 nights in Dec 2024 at CNY425 per room per night, inclusive of daily breakfast and high tea. Food: Simple breakfast and high tea, but good enough to warm our stomach to start our day. Coffee was better than expected (I thought it would be 3 in 1 type), the breakfast consist of fruits, salad, noodles, rice, porridge, bread, etc. Tea break has some simple snacks like portuguese egg tarts, mochi, mini cakes, cookies, fruits, chinese tea and coffee. Room: There were no connecting rooms, but we were allocated nearby rooms. We had clean white towel and sheets. The toilet and sink were clean, but if you're staying with friends it's a bit inconvenient due to lack of privacy. Although there are doors for the individual toilet and shower stalls, it would be better to have another door at the entrance to the changing area just before we enter the shower stall. This is a minor issue as we are more conservative. Tour bookings: The hotel has staff that assist with daily tour bookings, thus it was very convenient. We booked our day trip to the Terracotta Warrior and the coach came to pick us up at the hotel. I would suggest that you spend the extra CNY 298 per pax to watch the performance, it was worth it. Overall we had good night rest and enjoyed the stay. Thank you again to the hotel for exceeding our expectation.