Hotel Xi'an dengan Tempat Letak Kereta

We arrived very late for check-in, but the staff were incredibly helpful and welcoming. They even surprised us with a complimentary upgrade for both our rooms and thoughtfully arranged them side by side, which made things so much easier for our family. The rooms were very spacious, clean, and modern, with two very comfortable double beds. We also really appreciated the complimentary daily laundry service — such a thoughtful touch, especially when traveling with kids. The location is excellent — just a 3-minute walk to Wen Chang Men city wall, which made exploring super convenient. Breakfast was a highlight of our stay. There was a wide variety of options, including local Xi’an specialties like rou jia mo, zheng gao, and you zha ma hua — everything was delicious and gave us a great taste of the local culture. A special mention to Apple from the hotel staff, who truly went above and beyond. It was my daughter’s birthday, and she kindly helped decorate the room with balloons, birthday decorations, confetti, and even birthday sunglasses. She also arranged a very cute cake for her — it absolutely made her day unforgettable. Throughout our stay, every staff member we encountered was friendly and helpful. Housekeeping is available 24 hours, and they responded to our requests even late at night (around 2:30am), which we really appreciated. My kids also loved the little robot that delivers items like mineral water — such a fun and memorable touch. When we checked out, the hotel even gave us Xi’an fridge magnets as souvenirs, which was a lovely gesture. Xi’an has become one of our favourite cities in China — 5 days were simply not enough to explore everything this culturally rich place has to offer. We will definitely be back, and without a doubt, we would choose to stay at this hotel again.

We booked for 2nights in April and it came with breakfast, first run of minibar, Single Tang Dynasty themed travel photography & Imperial Hot Spring Twelve Hours Experience. As our room has its own hot bath that fills up every night at 7.30pm to 12.30am, we did not go to the Imperial hot spring which is at located in another building. Hotel: It is located in the Hua Qing Palace scenic area and for hotel guests, you can enter and exit the scenic area freely. In the scenic area, there are other eateries like KFC and coffee joints but they operate only during scenic area opening hours. The Hua Qing Palace consists of many cultural sites like Tang Dynasty Imperial Hot Spring Relics Museum, Xi’an Incident site, Five Rooms Hall, Jiulonghu Lake and Furonghu Lake scenic spot, Tang Dynasty Pear Garden Relics Museum and many landmark buildings, such as Feishuang Hall Wanshou Hall, Longevity Hall, Huan Garden and Emperor Yu Palace. Service: The staff in the hotel are helpful to assist and answers all my questions in a clear manner. They came with buggy as soon as I dial for them and also assisted us to purchase the tickets for the show. Photography: I enjoyed the Tang Dynasty themed travel photography and I find that both make-up artist (Ms Dian Dian) and photographer (Mr Wang Jie) are very professional and I thoroughly enjoyed the experience. This photography is conducted by a third-party vendor that is stationed in the hotel. We went to the Hua Qing Palace for the photography. It is a convenient location to take photo with beautiful backgrounds. A day after the photo taking, we went online to choose the photos that I wanted to keep. Customer Service Ms Liang Yanping conducted a live session via a link in wechat, somewhat similar to zoom meeting to showcase all the photos that were taken. The complimentary digital photos given by the hotel are for 3 high quality digital photos and if one wants more than 3 pictures, there will be an extra charge for the purchase. Food: The restaurant is located in another building which is about 8minute walk away. Alternatively, we can call the buggy to send us there and back. The food is really yummy and I must say the Chang-an Roasted Whole Chicken is a must try. Also.... the desserts are so good too. With a love for sweet food, I tried the almond lotus paste and also the lychee and redberry cold dessert. They are both gooooood... Show: At night, there is a large-scale live-action historical dance drama “The Song of Everlasting Sorrow” that is created by Shaanxi Tourism Group Company. The theme of this dance drama is the love story between Emperor Xuanzong and Consort Yang. This is a must see as the performance is top notch. Separate tickets must be purchased for the show. Summary: For those who want to be in a historical site that offers a hot spa right in your bedroom, this is an ideal place to stay. We really enjoyed our stay here and will not hesitate to recommend it to anyone who are visiting Xi-an and to use this as a last stop in Xi-an before heading to your next destination.

This is more than a hotel. It is a sanctuary in the middle of bustling Xi'an. We were always welcomed with a warm smile by the staff daily. The hotel was tastefully designed and exuded warmth and calmness. The clever use of earthly colours and heavy accent on the usage of timber created an inviting atmosphere. The usage of lightings to highlight certain objects while casting shadows around said objects created an impression of an art gallery. One word to describe this hotel.... LOVELY!!! The butler service in servicing breakfast, afternoon tea and supper was highly appreciated. One added bonus for me was that I was able to photograph Bell Tower in peace and luxury at the top open deck. Highly recommended this hotel for relaxation and also photographing Bell Tower

進門服務這塊沒得説，前台還是經理都很好非常好，也特別感謝送的點心，也感謝免費升級的房間， 但是進房間是剛打掃出來的 ， 空調是開的説明服務好，唯一一點就是床旁邊有煙頭，阿姨打掃的時候漏了，建議就是房間可放個煙灰缸，這時候就説明阿姨急着打掃下一個房間漏了就一個煙頭 ，還有就是客房經理沒有檢查打掃就直接讓客人入住 ， 需要完善。因為我都是抽細的所以這個煙頭！ 建議放煙灰缸，別的都行

After two dozen-plus countries, I've learned to judge a hotel less by the room and more by the staff, because no room is ever perfect and you have to pick your battles. This place is one of the rare cases where I didn't have to sacrifice either. I was given a room I genuinely loved. The front desk even called after check-in to make sure I was happy, and I was. Around day four, a neighbor threw a party (smoking in the hallway, doors slamming, the works), and rather than make me deal with it, the staff moved me immediately to make my stay more comfortable. The second room didn't feel as good to me, and when I told the front desk I couldn't settle or sleep, they moved me a third time without any pushback. I ended up just as happy as I was in the first room, entirely because the front desk clearly cared about getting it right. A genuine shout-out to the gentleman at the front desk (not sure if he's the manager). One person, but he single-handedly turned my opinion around. There was almost always an English speaker on duty. I had exactly one bad interaction: I went down to the desk in the early evening and the woman there just said ”I don't speak English” and left me standing there. No attempt to translate on her phone, nothing. But that was a single person on a single occasion, and everyone else was great. A few honest heads-ups: The address situation is a real problem. If you use the American version of Alipay, food delivery and DiDi cannot find this place. The listed address pulls up a different location, the hotel name pulls up yet another, and on Trip.com the hotel name even changes between the English and local-language versions. I lost one food delivery entirely and nearly lost a second (the front desk walked me over to another part of the building to help find it). I started attaching a photo with an arrow pointing to the entrance every time I ordered. Reception is on the fourth floor and the entrance is genuinely hard to find. It took me 30 minutes my first day, so I'm amazed any driver located me at all. The beds are firm, the hardest I've slept on in China and very American in feel. If you like a softer mattress, know that going in. It's fine, just not plush. The water gets hotter than any hotel I've stayed at, and you can fill the tub completely for a proper soak after a 25,000-step day. I only wish they provided Epsom salt, though almost no hotel does. Bring your own razors and conditioner. Other hotels included razors in the bathroom kit; this one doesn't. I'll be back in the area, and I'll be staying here again for a significantly longer stretch. When I do, I'll be requesting either my first or third room, because both were perfect.

Great room and beds, perfect for 3 adults. Breakfast was small but flavorful, and the front desk has free tea for guests. Service was great! Only qualm was that there was a pretty strong smoke smell in the corridors and room.

We had a great stay at this hotel. Special thanks to Ivy at reception for the smooth check-in and check-out. The staff were very thoughtful — they even lent us contact lens solution when we asked where to buy one. We also received complimentary magnets and a free room upgrade. The rooms were big, spacious, and comfortable. It’s about 10mins walk to the Great Mosque, Bell Tower and Muslim street. One tip: be careful when selecting the hotel on DiDi, as there is another hotel with the same name nearby. Our taxi brought us to the wrong hotel twice. I guess difference in the translation

Great experience, id definitely come again, i really enjoyed the stay especially their afternoon tea and the little gift 🫶🏻🫶🏻

A decent hotel that could have been better. Firstly the positives. The hotel is located centrallly and very close to the main tourist attractions, i.e. Bell and Drum towers and also right above the metro station. The rooms are spacious and clean. However, there are a few things the hotel could improve upon. While it was known that the front elevator is not operational and entry is from the backside, the instructions are not very clear and signages could have been put up. Even at the backside elevator it is not clear which floor to take. It was 6th. Even after that, finding the reception lobby was a challange. Signs are only in Chinese. All this becomes difficult for foreign tourists. The buffet breakfast was also ok. It was primarily a Chinese buffet. This is not a problem but items like Juice and Milk are not refilled. All 3 days the juice and milk was almost over and we need to manually turn the container to get anything out. Such things need more attention especially when communication is a challenge. While the rooms are good, the way the WC and shower doors are designed it becomes a problem for a family of 3. Each facility should be having a separate door. The people at the reception are helpful and they do make efforts in communication. Overall, the hotel while good would be more convenient for locals. A little difficult for foreign tourists. If the hotel wants to open up to foreign tourists then there needs to be some staff with good English communication along with English signages.

Good hotel! Very good location, and easy to find! The room is good, in shower and toilet is very clear! But in the floor in room vas a little bit dirty. But anyway room is good, and bed is soft. Just I couldn’t close the window and was a little bit cold in night