Hotel Mesra Haiwan Peliharaan di Xi'an

Our stay at Hesu Designer Hotel was absolutely lovely! The hotel is beautiful, with a great location near the center, making it convenient to explore the city. The rooms are spacious and comfortable. What truly stood out was the exceptional hospitality. Everyone at the hotel was incredibly nice and friendly, going out of their way to help us despite the language barrier, as we don’t speak Mandarin. A special shoutout to the front desk team and to Xiao Wang, who assisted us throughout our stay. The team made us feel so welcome, always offering us coffee and making sure we were comfortable. At the end of our stay, they even surprised us with a lovely gift (picture). The hotel also provided fantastic recommendations for attractions and restaurants, which made our trip so much easier and enjoyable. Highly recommend this hotel for anyone visiting Xi’an!

房間真的超級大！住的很爽！ 很乾凈，而且還有茶可以泡，配備了投影儀。 衞生間乾濕分離非常方便。 唯一美中不足的是洗澡水不是很熱，是温水，西安這麼冷的天氣沒有洗到很舒服的熱水澡有點可惜，走的時候和前台反映了這個問題，前台態度也很好的回覆了是水壓問題，還給了我們離店的小禮物，總體來説很不錯，下次有機會來西安還會考慮，也會推薦給朋友們來住。

We stayed 5 nights but upgraded for last night to a gorgeous room with lounge and a bath. Well located near both towers, muslim quarter and eat streets. Staff used a translate tool and were very kind and helpful, took our washing in due to rain. We'll worth staying.

朝食食べれると書いてあったが、聞いても中国語の発音が悪く晩飯に間違えられたと思う。予約してれば食べれたのか春節期間でテラス席が休みなのか知りたかった。 屋上のテラスに上がったが、誰もいなく違う民宿とつながっていた。 そこの通路にかわいい猫ちゃん3匹いて少し癒されました。フロントの人も親切でわからないところは、部屋まで来て説明してくれました。場所が地下鉄に近く、大唐芙蓉園の入口が目の前にあります。 また利用したいと思った。今回いろんな場所のホテルを利用したが、ここが一番愛想が良かったです。

Untuk perjalanan keluarga, kami menempah 2 bilik double, dan wanita di kaunter penerimaan tetamu menaik taraf kami kepada bilik king 2.4 secara percuma. Semua bilik adalah unit besar dengan keluasan 50 meter persegi. Hotel ini luas dan selesa, dan kaunter penerimaan tetamu menyediakan ubat-ubatan selesema kecemasan, baju hujan dan snek epal secara percuma. Perkhidmatan snek buah layan diri percuma disediakan dari jam 2 hingga 6 petang dan dari jam 8 hingga 10 malam dalam tempoh Hari Mei, perkhidmatan seperti ini tidak tersedia di hotel lain Terdapat air mineral Master Kong percuma tanpa had di koridor bilik. Terima kasih atas perkhidmatan hotel yang teliti👍👍♥️♥️ Hotel ini terletak di sebelah Metro Terdapat kedai serbaneka dan jalan snek berhampiran, yang sangat mudah Perkhidmatan wanita di meja depan adalah sangat baik.

It is close to both modern and residential facilities also near to xi'an city wall. In the room it has good facilities such as toilet, walm shower, working air conditioner and a television. The neighbourhood is filled with local food and it is close to the metro.

We checked in at 2am. There were one person at the reception and another bellhop at his 60s. Other than then 60s bellhop was friendly greeting us, the receptionist has no chill or whatsoever to welcome us. We have 6 luggages and our rooms can’t be accessed by just a lift directly. This hotel failed to mention that all these rooms can only be accessed by different flight of stairs and elevator. This particular large room can only be accessed by 3 different flights of stairs at different location. There is this particular stairs we have to climb down to our room, has no lights, we have to use our own phone torch. At first we were told it’s their procedure to switch off the stairs light after 12am. After complaints, they decided to switch it on for the rest of our stays. Throughout we carried our luggages our self to the room as the bellhop is old, we were afraid we gave him too much stress. Room wise, the tv, living room, wardrobe arrangement has no common sense at all. 2 tvs each facing the bed. The living room has no tv, so if you wanna chill and watch tv with your family, go to your bed and watch. There is only one wardrobe at the living room blocked by the sofa. You have to squeeze in to hang your jacket. There is no coffee cups or spoon. I stir my coffee with their tooth brush provided in a Champaign glass. You might ask why a Champaign glass, because the room service just doesn’t wash your normal glasses after you use it. Worth mentioning, the coffee I drank in the morning, the glass is still there unwashed at night. The can of coke I left it there on the first day, was still there on the last day. Probably they think leaving it there for long will taste better. The room service is really bare min. I understand this is a garden balcony kind of hotel, like a chalet, but they should really buck up on their bellhop services and room cleaning services. It’s really tiring to walk and carry our luggages to our own room. Not to mention checking out is the same. The safety of the guest are not really taken care of given that they expect you to use your own torch to navigate down the stairs on the first day. Also, the everyday room service does not clean the bedsheets even if there are clothes tags or clothes linen on the bed. They simply pull the sheets, tuck in, as long as it looks nice, they doesn’t care about what’s on it and underneath the blanket. Just wanna say, The price we paid for this hotel is same as those nearby.

2 of us in this room for 3 is awesome! Very spacious and could easily accommodate 3 adults. We were there in first week of November. As it was low peak season they upgraded us to this 3 person room. It even has a ladder up to a small “balcony” where one could sit to look out to the decorated rooftops. Location is really good once you figured out how to navigate. It’s right next to 书院门. There isn’t any Metro station “at the doorstep” but close enough. Coffee that they serve is also very good. Only downside I would say is the drainage flow in the shower room. Whenever one showers, the area will be flooded. So will need to give them for the water to drain before the next person goes into the shower.

Amazing location, very clean, and newly renovated. It was perfect to stay overnight after watching the song of the everlasting sorrow late evening show. The hotel is conveniently located across the palace and on top of the mall with many food options. The room is very well maintained with lovely host/ owner who was so kind and accommodating. She also upgraded our room and gave us many guidance to ensure a comfortable stay.

西安住的最舒服的一次！細節拉滿！不想退房🥹 陽光☀️灑進房間的時候超級漂亮✨很適合在房間拍一些美美的照片～ 📷 細節拉滿了 有便攜燒水壺 桌上配有單獨的化粧鏡（很多酒店只有大鏡子真的對化粧女生不太方便！）還有投影 浴缸🛁…… 宣佈這是一家女性友好酒店～從前台到房間都佈置的超温馨！ 酒店位置很便利 在大雁塔地鐵站三號線/四號線附近 去哪玩都方便