Hotel berhampiran View of Mt.Fuji, Yamanakako

We are family travelers with 2 young kids and booked the tatami room, however when we reached, we found the tatami room is not the normal tatami style with traditional futons. In website, it’s indicated as “Tatami room (Dog Friendly)”, we thought it’s just a tatami room, but it’s actually the room is dedicated for those bring dogs, so the information in website is a little bit misleading. There is a dog cage in the room and it’s not able to remove. We booked for 4 pax, only one bedsheet was found in the room, and we have to set up the futons by ourselves, which is not convenient for foreigners. We feedback to the staff on day 1, after that, they immediately attended to our issues. Here we would like to specially thank Mr. Shekhar Bhandari. He is patient and nice. He helped us change the room on day 2 when available. On day 2, he also provided us a free drinks during dinner. The food has a few selections. The staff here are polite. Overall, we are satisfied with the service.

建物は古いですが、室内は綺麗に管理されており全く問題なく過ごせました。 スタッフの皆様も物腰柔らかで、親切な対応をしていただき非常に好感がもてました。 ロケーションも最高に良かったです。また山梨県へ旅した時は利用したいと思います。

- Kebersihan agak teruk, terutamanya kerana 1. Pengering rambut di tandas penuh dengan habuk dan tidak boleh digunakan 2. Terdapat juga banyak habuk pada kabinet TV dan panel penghawa dingin. - Persekitaran dalaman: Kecuali untuk kebersihan, semuanya hebat Contohnya, biliknya sangat besar, jauh lebih besar daripada hotel di Tokyo, dan beg pakaian boleh dibuka hahaha. Terdapat kabinet kasut di pintu masuk bilik dan bilik mandi di sebelahnya. Kawasan utama adalah tatami Katil, TV dan meja kopi kecil di atas tatami, yang sangat unik saya dan suami tidak menghidu bau yang pelik. - Persekitaran luar: Pemandangan tasik sangat bagus! Jika anda ingin melihat pemandangan gunung, anda tidak perlu menempah bilik pemandangan gunung, kerana terdapat tingkap besar di tangga untuk mengambil gambar Gunung Fuji🗻 - Perkhidmatan ini sangat baik Adik-adik Taiwan di kaunter penerimaan tetamu membantu mendaftar masuk, memperkenalkan restoran dan kemudahan rekreasi di sekeliling secara terperinci, dan juga memberikan peta yang comel dan praktikal. - Kemudahannya agak lama, tetapi tandas adalah TOTO pintar dan mempunyai semua yang diperlukan. - Terdapat kolam air panas percuma di tingkat pertama Terdapat kolam air panas awam yang berasingan untuk lelaki dan wanita. hebat!

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屋上にて富士山を見ながら初日の出を見ることが出来ました！ さすが、富士山を見るために建てられたホテルだけあって、眺望も料理もサービスも大満足でした。 部屋はグレードアップで良いけど、かなり狭かった。 色々サービスが良いので目を瞑れました。 お正月に毎年来ている。という方居られましたが納得です。 また宿泊したいホテルでした。

非常棒棒！園林景色非常好看！！溫泉私湯非常舒服！！晚餐也特別好吃！！！二樓客廳可以直接看到富士山！！ 就是山中湖町沒有河口湖町交通那麼方便，旅館衹有一輛擺渡車被隔壁的客人定走了，在車站等了2h都沒有公交，出租車更是衹能電話預訂，最後是走了30min衹在天黑之前趕到了旅館，各位沒有自駕車的旅客建議提前出發直接步行，小鎮的公交系統真的指望不上。 但！旅館本身非常不錯！非常值得一去！特別是帶着家裡老人或幾個孩子的，訂個聯排別墅比在河口湖町網紅酒店定幾間房要經濟的多，而且富士山景也沒有任何遮擋，再加上房間內的私湯，特別適合家庭游。 最後獻上幾張照片，衹是本人拍攝技術不佳，大家湊合看看吧😂

The service and attitude at the front desk are very good. The hotel is clean and comfortable. We also booked private baths at the hotel. Gotemba premium outlet is within walking distance. It's just a pity that we couldn't see the complete Mount Fuji on the day we arrived.

Highly recommend this hotel to anyone who loves to enjoy Fuji view and onsen. The complementary entry to next door onsen connected by a walkway is super cool. Can see Mount Fuji from breakfast restaurant at 4th floor and onsen on a clear day. Breakfast is good. Also loved the shower with massage water jets from the sides in hotel room. But the beds and mattress feel sort of aged, maybe need to be changed.

The hotel location is good, if the weather is good you can clearly see Mount Fuji, the hot spring is clean and also provides dyson hair dryer, just a lot of dust in the room, cupboards and tables are there, I hope it can be improved, but the bed is very comfortable, the breakfast is okay the food is fresh, will consider coming back to stay!

Pros: 1. The room comfortably accommodated 3 adults, although the bathroom was a bit small even for one person. 2. The overall cleanliness of the hotel was satisfactory. 3. Breakfast met our expectations. 4. The onsen experience was enjoyable overall. 5. The hotel's location is convenient, being close to Lake Kawaguchiko. 6. Free parking area is near the hotel entrance. Cons: 1. We specifically booked a room with a ”mountain view” hoping to see Mount Fuji. Our room was on level 3. Unfortunately, we were disappointed to find that our view only included the tip of the mountain, obstructed by buildings and electric cables. This was quite different from the picturesque view advertised on their website. Considering the high price of the room (SGD$800 per night for 3 persons), this was a huge disappointment. We strongly believe that the hotel should reconsider offering level 3 rooms as 'mountain view' rooms and reserve levels 4 and 5 for this category, as this feels like a misrepresentation. 2. Dinner was a huge letdown. We were served only 2 platters of meat (pork and beef) of average quality and 1 vegetable platter for Shabu Shabu. The selection was extremely limited. Although we were offered a Kaiseki Ryori (multi-course Japanese-style meal) for the next evening, there was an additional charge of over $3000+ yen per person for the upgrade. Despite the extra cost, this option seemed more appealing as we did not want to have the same Shabu Shabu two nights in a row.