Simple Zoo Hotel (Yangshuo Yulong River Tourist Resort)

Kakitangan sangat mesra, mesra dan membantu. Bilik ini bersih dan mempunyai tingkap besar yang menghadap langsung ke pergunungan yang indah. Penginapan yang tidak dapat dilupakan.

beautiful hotel near the mountains of yangshuo. quiet location amazing scenary. not much around in terms of convenience.

We arrived after a long journey and booked one room. But we didn't like it, the windows faced the road and the view was not very good. And it smelled like smoke. We asked for another room on the floor above, after long conversations they gave us a room less than we paid for and said that this was the price, although it was 100 yuan cheaper on the website. No one has returned the difference to us. We were very tired and did not try to figure it out, pretended that this was how it should be. Every morning, the noise from the construction site began outside the window, a child ran from above, stomped and threw something on the floor, it was impossible to sleep under these sounds. When asked to resolve this issue, the staff said that the child's mother asks us to tell her that she is raising her child well. I don't need to know who is doing what and how, the staff should have solved this issue themselves at my request, and not to clash the heads of customers. Unprofessional. The room itself is not very clean. There is such a feeling of dirt, this is the case. One window overlooks the mountains, the second rests on a hill. There was also supposed to be a pool, but it was empty. The area near the hotel is dirty, there are only 4 hotels, it was possible to clean up and make a normal parking lot. Everything is covered in dust.