Ulasan Bass Boutique Hotel

Terrible experience. I honestly do not understand how TripAdvisor could give this hotel such a rating. The hotel even advertises its TripAdvisor recommendation on-site. From the moment we arrived, we were treated very unfriendly. When we entered our room, it had clearly not been cleaned. The bed was unmade, everything was dirty, there was no hot water, and the towels were stained and filthy. We asked to change rooms, but were told that this would only be possible the next day. We were assured that someone would come and clean the room. However, when we returned in the evening, it was still dirty. We were then told that there were no available rooms. We spent a long time arguing with the staff, but were repeatedly told that the manager was not there and that they could not do anything. We did not even receive fresh towels. We were told that no one was available anymore and that they could not help us. We explained that we could not possibly spend another night in those conditions. Meanwhile, other guests kept arriving at reception to complain loudly about similar issues. One group even left the hotel altogether. We wanted to leave as well, but unfortunately we could not find alternative accommodation. In the end, we took a tablecloth from one of the restaurants and slept on that. Our entire stay was dreadful. Nothing was cleaned during our stay—we had already arrived to a filthy room. Every complaint was simply postponed until the next day. The hotel is happy to take your money, but they do not care about their guests. We felt completely helpless and were close to calling the police. The manager was never available and left the staff to deal with all the complaints. This was by far the worst hotel stay we have ever experienced. Do not book this hotel.