Ulasan Kilin Hotel JiaoXi

Everything was perfect only check 3 times just successful. First time: 2.40pm room haven’t done yet Cou 3pm check in, so we went to tea break ( hotel preparation) Second time: 3.00pm : still no yet, we go outside walk around Third time: 3.30pm ONLY DONE 4 rooms 4.30pm just get LAST room. So disappointed about this. No any further action about late preparation

the rooftop hotspring was very clean and spacious, will consider revisit

The room we booked was a loft style room. The room itself is very compact , so there wasn’t any area to actually sit and relax sadly. The bathroom was very tight and the onsen itself wasn’t very big but sufficient. However, there is an open hot spring on the roof top. The swimming pool was good as well as was the good size jacuzzis which my toddler loved. Breakfast had good selection. Dinner was very quiet and heard we were their first customers on their soft opening. The food was good overall. The location is good as it’s smack bang in the middle of town with lots of tourist wondering around. I think this hotel just lacks that extra thoughtful touch for their clients , eg. Robes, little welcome notes which some of the other 4 star hot spring hotels nearby do pay attention to. The walk wall to the room had a musky odour but the staff were curious and helpful, especially when next room were making noises up until late ! I would suggest a change of uniform for the stay because they all seem to wear a white work shirt and black trousers which is so eighties! Also, there is a middle age gentlemen I saw walking around all day and night, usually eating at the restaurant and sitting at the front lounge with his laptop working. I’m wondering if he’s the Manager/ GM, because if he is , I would suggest he smile a little because he did seem very grumpy and miserable . I could be wrong .

Great for family stay. Nice hot spring bathtub. We enjoyed the stay very much.

Nice and good location Happy trip

better than expecting!

Noting much to say

Good！

位於市中心，附近是購物重點，在奕信軒旁邊，在湯圍溝溫泉公園對面，附近亦都有很多食店，是旅遊中心。不過，距離礁溪火車站，有7分鐘左右的路程，推着行李，不大方便，因為路面不太平坦，距離礁溪轉運站，進入13分鐘路程，較遠。早餐不錯。

期待越大失望越大。好久沒寫這麼長的評論了。沒有惡意評論只是發自內心覺得很失望。 设施：這個價位，房間設施有點失落。 1.電視沒幾台可以看。 2.浴室裝修的也不是很ok；浴缸小…馬桶水壓不夠… 3.電梯…..等超久….. 4.房間拖鞋太廉價了….可以參考隔壁捷絲旅或晶泉。 服务： 1.前台服務也就那樣，沒有很熱情介紹酒店服務及設施。雖然房費有附早餐，但至少要跟客戶說一下用餐時間及地點。（搞得我好像住過一樣） 2.一個人用早餐，不至於把客人帶到邊邊去吃，感覺很不舒服，搞得我想自閉人事。 3.WIFI 應該再交房卡給客戶的時候就應該說，不是讓客戶打電話到前台問，然後前台在告知房間有張A4紙上有寫。

酒店的設備很新，前台禮貌很好。 房間廁所也打掃得很乾淨，咖啡是掛耳包而不是一般的三合一。 五分鐘就能走到礁溪車站及夜市。

飯店位於市中心的礁溪路上，地下室有B1~B4停車場停車方便，逛街也方便。不愧是4星飯店，早餐菜色美味並多樣化，3樓游泳池及水療池還蠻大的。

地點很棒，早餐也足夠豐盛，特別是現沖牛肉湯好喝鮮甜，床非常好睡一覺到天亮，下次到礁溪首選住宿哈哈。

職員態度熱誠， 為我們call車今六位老人家舒服地四圍觀光o 但職員可能太忙，三天也忘記為我加添纸巾茶包等等，不過告知職員他們很快再次為我加添。 酒店後街食物種類非常多選擇，好地方。