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1 malam
Ulasan Tetamu
4.4/5
Sangat Baik
70 ulasan
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Absolutely incredible! What a friendly place. We arrived as a girls group and the welcome was just incredible. Met with a please at lad who took our cases on arrival. We checked in at reception which was smooth. We then got taken to our rooms with help. Our room wasn't what we expected housing 3 adults however this was soon sorted with extra payment to upgrade to a suite. The food was good overall but the breakfast was just belting,so much choice. The aircraft noise is not an issue and is amazing to see to be honest. It's not the hotels fault that they are located on a flight path. The rooms are very clean and comfortable. My only complaint is the hairdryer,it would take a week to dry your hair again no messing when I called reception,we had a proper hairdryer in minutes. We had a leak in the room ,we were moved which was an inconvenience but again not their fault these things happen. When I told them about the leak we were evacuated in minutes ! The staff ! OMG ,the friendliest bunch ever apart from the odd few which I just didn't entertain. I won't name them ,but maybe they are in the wrong job . It is a shame to say the least that a few try to let this down because the rest of them just made our holiday. Special shout outs to : Stavros and Antreas ! Top lads The cleaner Suzanna, such a lovely lady. Reception girls, especially my American friend who always seemed to be there when I needed something. I can't wait to return to this hotel.
Terjemah
6/9
Jawapan daripada Pihak Penginapan: We appreciate your wonderful feedback and we love to read that your stay at the Marelen was absolutely incredible ! It was our pleasure to welcome you & your friends and to offer you our services, you are all fabulous ! I will pass on your special shout outs to Stavros, Antreas, Suzanna and the reception girls. Thank you for being our guests and it would be lovely to welcome you again to our hotel.
Lucy T
Menginap pada Sep 2024
Melancong bersama rakan
5.0/5
Luar Biasa
Disiarkan pada 9 Okt 2024
We have just come back from a wonderful stay at the Marelen Hotel as a group of friends in our early 40's. The staff are all amazing and so happy to help you - from the hardworking restaurant staff, reception team to the people who look after the grounds. Everyone had a smile for you. Our luggage was taken to our room for us and would have been collected from our room in the last day, if we had requested it, but we managed ourselves. The rooms were really nice with plenty of storage and hangers and good air con. The only issue we had was that the hairdryer in the bathroom wasnt really good enough to dry my hair but we mentioned it to the ladies on reception and they gave us a proper hairdryer straight away. The maids changed the towels daily, which was great and I think the bedding was done every other day. Our maid was the loveliest lady, I think she was called Suzanna and always said hello when we passed her around the hotel. The restaurant was amazing with plenty of choice and themed food night - obviously Greek night was my favourite. At breakfast you can have fresh omelette made for you, just take him what you want in it. The Greek yoghurt was delicious, not like in the UK. The restaurant staff are so friendly and are always on hand to help. A special mention for Stavros and Antreas who worked so hard to clear the tables, they always had a smile for everyone that came to the restaurant. Great work guys! The team at the pool bar were great and we had some amazing lunches served to us. We ate there every day. You have to try the passion fruit daiquiris! I have seen another review where they complained about the airport. Not really the fault of the hotel that the planes fly over. We actually loved the planes going over, it was never an issue and we even went to the end of the road to watch them come in. If you have kids they would absolutely love this as they go right over your head. I think the planes stop around 11pm and start again just after 6am they never woke me up. 5 min stroll to the beach, the sea was lovely and warm early Oct and it's quite shallow for quite a way out. I would have loved to have seen a turtle but no such luck as I think we had missed them all. I would love to come and stay at the Marelen Hotel again, such a friendly, hardworking team. Thank you for making us feel so welcome ❤️
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your review, we love to read such wonderful feedback ! You are a fabulous group of friends and it was our pleasure to welcome you and offer you our services. We appreciate your mention of our amazing restaurant, our hotel facilities and your support regarding the airport. I will pass on your lovely compliments to our restaurant staff and to all our team. Thank you for staying at the Marelen hotel and we would be very happy to see you again.
John W
Menginap pada Sep 2024
Pasangan
3.0/5
Disiarkan pada 7 Okt 2024
This hotel has its good points and some bad points that make it average and not 4 star. My views are based on a Superior Room rating. Good points. Location, friendly staff, a good buffet style breakfast with freshly cooked options available. Robes are available in the room along with a safe and a kettle. Good free wifi. Kalamaki itself is a small town that is a short walk away with plenty of restaurants, bars, supermarkets and tourist shops. The beach is about a five minute stroll away. However, there are a number of improvements that could be put in place to improve its rating. 1. Even though the hotel is only three stories high there should be a lift available to carry heavy luggage up and down from your room. 2. Not all the rooms look like ones shown on the website. The bedroom area was fine but the bathroom was dated and was very small. The tiles at the foot of the shower tray did not slope back into the tray, for draining purposes, meaning that a pool of water laid on them all through our stay. 3. The fridge had seen better days with a small pool of water permanently laying on the bottom shelf. 4. Why do hotels, only offer bath towel not much bigger that hand towels. This is not the only one but a 4 star hotel should offer bigger towels. 5. Housekeeping was poor. We try and assist by requesting housekeeping every other day. On one occasion they took dirty towels away but did not leave any clean ones. They did not top up the coffee and tea options in the room at all. The taps in the bathroom looked as if they had never been cleaned and the tiles mentioned in point number 2 should have been dried off by housekeeping. Most 4 star hotels put a free bottle of drinking water in your room every day. 6. Only a minor point this one but why not put a small washing line on the wall on the balcony. Most balconies had towels drying on the front like a block of flats drying their laundry. 7. The breakfast buffet was plentiful, but why only offer orange juice. Most hotels would offer an alternative like apple or tomato juice. On a general point of view. Smoking is not allowed in any of the rooms, but is ok on the balconies. This can be a nuisance if you don't smoke twofold. One you cannot sit on your own balcony without having to smell of someones cigarettes smoke, and secondly, in a hot climate you cannot have your balcony door open for too long before the smoke smell enters your room. ( This is not a rant about this hotel, but a general observation regarding some parts of Europe ) These are just my observations in general. There were a number of people who go to the Marelen every year so they must be more than happy with the facilities offered but for me I would not return.
Terjemah
Jawapan daripada Pihak Penginapan: We appreciate your review and we are pleased that your good points include our friendly staff, buffet style breakfast and our room facilities. We are sorry to read that on this occasion your expectations for a 4 star hotel were not satisfied, your feedback is welcomed as they are useful for improving our facilities and services. Please allow us to offer you some clarifications on the points mentioned. 1. Two of our five hotel blocks of rooms has ground, first & second floor while the other 3 blocks have ground & first floor. We have porter service to help guests with their suitcases. 2. Our website shows an example photo of all our room types. 3. Our hotel room's mini fridge is free of charge, as apposed to mini bar fridges where all contents are charged. We have no record of you mentioning the issue with the fridge to reception, if it was reported, our maintenance team could either replace your fridge with a new one, or turned the dial of the temperature control. 4. Our bath towels sizes are the general size of hand towel and bath towel recommended by the hotel & tourist association. 5. We offer our sincere apologies for your experience with our housekeeping, a mention of this to our reception staff could have resolved the issue quickly. Our complimentary welcome pack on arrival day includes a free bottle of 1,5 litre water as well as tea & coffee. 6. We have drying racks and we provide them gladly should guests request them. 7. At our plentiful breakfast buffet we offer fresh orange juice as well as apple juice and peach juice. All our rooms are non smoking and in general it is up to guests to respect neighbouring guests by not smoking on the balcony. We have many repeat guests which we are grateful for and we value all our guests. Thank you for staying at the Marelen hotel.
JOANNE_M186460
Menginap pada Sep 2024
Pasangan
5.0/5
Luar Biasa
Disiarkan pada 3 Okt 2024
Currently here and we are back for our third visit to this lovely hotel. Accommodation,staff and location are perfect with a big shout out to housekeeping who have done a fantastic job every day. Great breakfast with plenty of choice which is complimented with the friendly staff. Would recommend this hotel if you want a great stay on the beautiful island of Zakynthos.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your fantastic review , it is lovely to see you again. We love to read that you are enjoying your stay with us and we appreciate your compliments on our accommodation, staff, housekeeping team, breakfast and location. Thank you for recommending our hotel and we hope to have the pleasure of welcoming you again for your 4th holiday at the Marelen.
nataliejh2023
Menginap pada Ogo 2024
Keluarga
5.0/5
Luar Biasa
Disiarkan pada 4 Sep 2024
leaving my review far too late... thought I had pressed post and I had not, we visited marelen not this summer but summer of 23, it was amazing honestly do not hesitate, we are planning our return for next year after a turbulent year this year it hasn't been possible to come back this time as expected The marelen and surrounding areas are to die for, the food is brilliant and we're a family not so much really fussy but dietary requirements are needed as mum is diabetic and my daughter is sensory with food she's also autistic so the fact she felt so at ease here she cried when we left is really something The staff make this place a true gem stone so helpful and friendly nothing was ever too much trouble, the eden bar was a true vibe we loved it there Ignore any bad reviews cause this place is worth it's weight in gold we stayed in 412 and 419...we are hoping for ground floor next year due to accessibility but we only had one flight of steps so it's not a big deal, The kids splash was awesome even I joined in, the adult pool always clean and so refreshing, the rooms absolutely immaculate and beds really comfortable we cannot wait to come back for a total mind and body reset
Terjemah
6/13
Jawapan daripada Pihak Penginapan: We love your good vibes review, it gives us great joy to read how much you and your family enjoyed your stay with us and we appreciate you praising our hotel facilities and services. It will be our pleasure to welcome you again to the Marelen.
lubos p
Menginap pada Ogo 2024
Keluarga
5.0/5
Luar Biasa
Disiarkan pada 22 Sep 2024
Rating: Accommodation at Marelen Hotel Zakynthos was superb. The room was clean, cleaned daily by nice maids. The staff, who enjoy their work, were of the highest standard, cheerful and friendly and not unnecessarily affected. Breakfast and dinner buffets very tasty and varied daily. We enjoyed the sea and the hotel pool about twice. The sea had a gradual entrance, we always found (twice ) a place by the pool. The biggest highlight of the holiday... TRIPS by car around the island. Driven west coast, east coast, south and north. About 80 kilometers on foot (great for a vacation), with a rented car after subtracting the kilometers +/- 500. Visited the nearby island of Lefkada Island. ...that can't be done in one day. (That's why so little beach and pool) Overall rating: +
Terjemah
6/7
Jawapan daripada Pihak Penginapan: Thank you for your amazing review, it gives us great pleasure to read your lovely feedback and that you had a gorgeous stay in the Marelen Hotel. We thank you for visiting us and it would be wonderful to welcome you again to our hotel.
486naomid
Menginap pada Jul 2024
Keluarga
5.0/5
Luar Biasa
Disiarkan pada 23 Ogo 2024
My daughter came to this little gem of a hotel last year, and loved it so much we all decided to come this year together as a family. I fell in love with this hotel. It’s beautiful. Location is perfect as it’s two minutes to the lovely beach and ten to the main ***** which I also fell in love with. The food the friendliness of all the restaurants was something I had never experienced on holiday before. Our room was lovely we were 314 on the first floor. Our maid was amazing ( all the staff our) I had some problems with my air con ( my fault as I kept pushing wrong buttons on the control) and both times a maintenance man was sent to fix straight away. Breakfast was the best I’ve ever had on holiday. The hotel itself is stunning, good choice of pools, a snack bar / restaurant that runs all day. We used the little shop over the road which stock everything. We are out every night, we would start by having a drink at the bar on the hotel, where the barman was friendly and felt like our friend. We would also finish our night there with a drink. I loved the planes!! Noise is not an issue you get used to it after the second one, plus they don’t fly early or at night. We had s day out at the water park ( that was great) all staff amazing from the great reception team to the maids, honestly the best! I have been home a month now and I still think about this hotel now. I cannot wait to come back and like my daughter brought us this time I now will bring my mum etc with us. See you again soon!l
Terjemah
6/7
Jawapan daripada Pihak Penginapan: We appreciate your amazing review! We are so happy that we could fulfill all your expectations for the best holiday at the Marelen. It was a privilege to offer you our services and we are happy to hear that you loved our hotel facilities, breakfast and surroundings. Thank you for praising our staff team and we look forward to welcoming you and your family again.
BudJoe83
Menginap pada Jun 2024
Keluarga
5.0/5
Luar Biasa
Disiarkan pada 21 Jul 2024
Such a pleasant stay. Away from the masses, so close to the beach is this laidback hotel with amazing staff. The food is excellent, the buffet has many options and differs every night. The a la carte food at the restaurant next to the pool is freshly made and delicious. The staff works extra hard (from 13-14 hours a day) to help you in every way. The cleaning is spot on, in regards to the roomcleaning aswell as the poolcleaning every day. Staff is very friendly. Hotel is close to the main street of Kalamaki but it is way more crowded in the streets. This hotel has it all, easy access to the nearby turtle beach aswell as close enough to undertake everything you want. We will definitely come back. Our son had a blast and so did we.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for choosing to stay at the Marelen and we appreciate the time dedicated to sharing such lovely feedback. It was a privilege to offer you our services and we are happy to hear that you loved our hotel, friendly staff and surroundings. We thank you for being our guests and hope to have the pleasure of welcoming you again to our hotel.
ClaudiaB_Cluj
Menginap pada Jun 2024
Keluarga
2.0/5
Disiarkan pada 4 Jul 2024
Improper accommodation conditions, room full of mold and rust!!! Regrettably, this hotel is selling its services as a 4 * accommodation, but you might be the unfortunate guest to receive a very outdated room in totally unacceptable state - me and my family, including a baby and a small kid, were provided for the first 3,5 days of our vacation with room 417, building 4, from 4/07 to 7/07 2024 full of mold smell, degraded & bad smelling furniture and everything rusted in the bathroom (some features not even working properly - we were almost unable to turn on the water in the sink or to push the button for washing the toilet, rainfall shower was so rusty that, when turned on, we could smell the rust on our skin, the space under the bathroom sink looked in a way I can’t describe - please have a look at the attached pictures. After an official complaint, in the afternoon of the 4th day, we have been finally offered a renovated family room, for which I had to insist as hotel’s initial answer was that there is no other family room available (somehow it became available in the end ?!!!). I could never imagine I can find such low accommodation standards in a 4* hotel actually paying the money for a 4* room! On a pozitive note, restaurant/bar staff are great.
Terjemah
6/10
Jawapan daripada Pihak Penginapan: It has been very disappointing to read your comments regarding your first 3 days stay with us and although an apology is not going to change the outcome of your experience on this occasion, we do offer it with complete sincerity. However, please allow us to offer you some clarifications on your points mentioned. On the 27th June, the day of your arrival, housekeeping & maintenance check report stated that room 417 was in excellent condition and was ready to welcome you and your family that evening. We know that you had your expectations set on being accommodated in the room you had last year, and unfortunately that was not possible this time around as that room was already occupied by other guests who had arrived days before you. The first we became aware about your dissatisfaction with your room was by email that you sent on the 30th of June which was on your 3rd day of your stay here, after reading your email I contacted you by telephone and you told me to speak with your husband. Your husband came to reception and I showed him and your son a suite and a family studio which you chose because it had a kitchenette, and the truth is that you did NOT have to "insist" because I offered you and your family to move to another room immediately after I read your email. In the afternoon of 30th June our staff helped you and your family move to your new room where you stayed until your departure on 4th of July. On a positive note, we thank you for bringing to our attention some of the imperfections of room 417 that we, as management had overlooked. The evening of the 30th of June, at our dinner restaurant, I asked your husband if you are all happy with your new room, and he said yes all is perfect.
Lynn M
Menginap pada Jun 2024
Keluarga
5.0/5
Luar Biasa
Disiarkan pada 6 Jul 2024
We are into our last 3 days here and it’s been amazing we cannot fault this hotel at all. The staff cannot do enough for you very polite and welcoming, no fights for sun beds, perfect location, food lovely. I cannot praise this hotel enough. So relaxing pool is quiet in the afternoon but there is an adult and baby pool. Brilliant air con. Really can’t rate this hotel enough
Terjemah
Jawapan daripada Pihak Penginapan: We appreciate you writing this amazing review and thank you for praising our hotel facilities and staff. Thank you for being our guests and we hope to have the pleasure of welcoming you again to the Marelen.
BootyBandy
Menginap pada Jun 2024
Keluarga
5.0/5
Luar Biasa
Disiarkan pada 30 Jun 2024
We stayed at the Marelen Hotel for the last week of June 2024. A superb and relaxing week with great friendly staff. Every member of staff we encountered were super helpful and went that little extra to ensure our needs were met. The half board option was superb with great selection of food for every taste. All well presented and delicious. We even stayed at the hotel for lunch from the pool bar most days where the choice was plentiful and tasty. The exchange rate at this time was €1 = £0.85p so a good rate making it a very affordable place. We had a double room with a very large and comfortable bed. Great air conditioning that was needed!!!! A small kitchen area with kettle, microwave, fridge/freezer and electric hob. We only used the kettle for making Coffee. Pool towels were available from the poolside bar where you keep them for two days to then exchange for a further 2 days. There are other pools and areas to keep children and teenagers occupied including table tennis, air hockey as well as a basketball court etc. We stayed at the hotel with sons, daughters in law and grand children and would thoroughly recommend this hotel to anyone wanting a relaxing holiday where nothing was too much trouble for all staff. The room cleaning staff deserve a special mention, as they were brilliant. First time for us in Greece, but we would come back here again. Just 2 km from the airport.
Terjemah
Jawapan daripada Pihak Penginapan: We appreciate you taking the time to write this lovely review. It gives us great joy to read that you had a superb and relaxing week staying at our hotel. I will pass on your compliments to all our team. We thank you and your family for being our guests and we hope to welcome you all again.