Hotel berhampiran Plaza del Pilar, Zaragoza

We stay only One night and we really enjoyed to have chosen Cesaraugusta. Hotel Is in a good position close to historic centre Easy reachable by foot. It Is available a garage with gate to park and from It, you can go to the reception by a lift. This Is very useful since outside, on the street, It Is hard find a Place where leave the car on the street. Room clean... Just a note about temperature that can not be regulate. Room was too hot in the evening, a Little cold in the morning.

We stayed here for 4 nights because our insurance company sent us here after our car broke down on the way to the U.K. During this time the garage to where the car was taken were very awkward relating to the car. The reception staff were fantastic translating for me and basically doing anything they could to help The hotel was clean and comfortable, with a pretty basic breakfast Thanks to them all

Viaje de trabajo, dos personas en sendas habitaciones. Pernocto la noche del 12 al 13 de julio. Llevaba contratada habitación y desayuno. Dejé hecho el pago por adelantado al realizar el check-in el día 12. El hotel en sí, sin ser pésimo, está notoriamente por debajo de la media nacional de un 3 estrellas: se le ve antiguo, apagado, muy necesitado de pintura y redecoración. Lo mejor, las dimensiones y limpieza de las habitaciones y la amabilidad de la camarera de habitación y la corrección de la recepcionista de la tarde-noche. Lo menos acorde a la teórica calificación de 3 estrellas: el baño y sobre todo el comedor, desangelado, con un desayuno más bien pobre, y carente de atención, ya que alrededor de las 10 a.m. compartía camarero (uno solo) con la aledaña cafetería a la calle del establecimiento. Hasta ahí, más acorde con un hostal o con 1 estrella que con un teórico 3 estrellas, pero creo sinceramente que aceptable al precio de 62€ en el mes de julio. Lo insólito vino después: había quedado a la mañana siguiente con un cliente, al que cité en el hall del hotel. Mientras, decidí bajar a tomar un café (nunca desayuno; tampoco en esta ocasión) en el comedor. El café, horrendo, y de hecho lo dejé en la taza porque era imbebible debido a un intenso sabor salado (sic). Unos minutos después me dirijo a la recepción para entregar la tarjeta y formalizar el check out. Y ahí vino la afrenta a manos de la recepcionista que estaba en el mostrador esa mañana (distinta repito a la de la tarde anterior): esta señora me inquiere para que le diga si tengo algún gasto y, en particular, si he desayunado, porque me ha visto salir del comedor y en ese caso tengo que abonarle 10 euros del desayuno. Sorprendido, le digo que no, que tomé (intenté tomar mejor dicho) un café y nada más, y para mi asombro, sin apenas mirarme, con un gesto desagradable y malencarado, muestra sus dudas y me dice que da igual que no desayune si he accedido al comedor: se adeudan 10 euros. Yo me planto, y educadamente le ofrezco ir a preguntarle al camarero (error mío), ante lo cual se va caminando a toda prisa hacia la cafetería, conmigo detrás (segundo error de principiante mío, repito, que nunca debí aceptar esa actitud de esta persona tan maleducada), y cuando el camarero viene (un señor mayor con igual actitud que ella), ni me mira, y a ella le dice que no lo sabe, que él ”vio cosas” en la mesa del comedor. Ante mi negativa, rotunda, me cobra el café, 1,60€, que le pago en mano. Finalmente, cuando compruebo la reserva que hizo la empresa me confirman que incluía desayuno. Para mayor inri. No es tanto el error por su parte, impropio, como el trato, antipático y despótico, que esta señora se permitió exhibir. Nunca me pasó nada parecido, y en este hotel no me volverá a pasar.

We stayed one night as we past through Spain going south. We had a very good experience and would happily return. Hotel was easy enough to locate. About 5-10 minutes from the motorway. And only 2 minutes walk from the centre which was lovely. Zaragoza is a secret gem! Parking was in the basement and is well signposted from the main road. It is secure and affords quick easy access to the hotel lift from where you can easily access all floors. It is tight to get in and out, But parking spaces themselves are large. Campers are saved the twists and turns. Parking was extra cost at approximately 25 euro. The reception and bar are lovely, and far more luxurious than the price would suggest. Rooms and hallways are classic Spanish in feel and a little tired but perfectly acceptable. Rooms were clean and well presented. We also received ropes and slippers which was a nice surprise. The pool is accessed via stairs or lift on the top floor. It’s a lovely setting although again, felt slightly tired, but clean. Nice views across the city. I used the gym once which was typical of hotel gyms. A few treadmills and some cable machines. Not very well equipped but it did the job for a quick workout before another long day driving. Checkout was 11 which was brilliant. The receptionists spoke great English and were very accommodating and professional. We asked for an extra bed for our 6 year old and we were upgraded to a family suite free of charge. Would recommend and we will go back.

From the reviews I had high expectations of this hotels but, having travelled all over the world, this is one of the worst hotels I’ve ever stayed in. First of all, it’s dirty. The cleaners don’t do their job properly and the hotel is filthy. It was almost like the hotel wasn’t cleaned at all. Secondly, the air conditioning in the room doesn’t work and Zaragoza is very hot. So be prepared for no sleep. They keep the room at 21 degrees minimum and you can’t get it lower. It’s unbearable. I had no sleep the entire time I was there. Be careful about the pool. They make a big thing about advertising the pool but it’s only open a few months of the year. Finally, the staff are very rude. I tried to complain about the above but they simply didn’t want to listen. They were very aggressive, particularly front desk representative Angel. Even the General Manager’s response was rude and aggressive which reflects very badly on the Melia brand. Not sure if this particular hotel is Melia owned or managed but the service is not what you would expect from this brand. Many of the Trip Advisor reviews are false. Look it for the small number of reviews. All in all, one to avoid.

Hotel muy bien ubicado en el centro de Zaragoza las habitaciones son muy espaciosas y de muy buena calidad.

Nice, the shower room is so beautiful, the room looks on a lake, amazing. Good price, they offer tea bags, and coffee. I highly recommend it.

Great location, just minutes from most of the major attractions, Restaurants and the Bus to/from Delicias Station is right outside. Entrance Foyer is very much like a Hotel. Good Gym, but Pool wasn't available as it was too cold, even though their website said it was. We had a large Apartment on the 1st floor. At first glance it looked really nice, but after a few minutes, you realised that it was of very poor quality - Kitchen was old, cheap Crockery (pyrex), pans with broken handles; you had to run the hot tap for over a minute before any hot water came out - a tremendous waste of resource, especially with a drought in the region. It took 2 days for someone to come and open the inroom safe for us. You have to ask for the basic of appliances - Kettle, Toaster, etc. Bathroom extractor fan did not work and there was no visible signs of a smoke detector either. There were works of some sort going on, but we weren't pre-warned of the noise. We complained several times to the Staff, but they didn't seem bothered. Even the Manager laughed at some of our issues. They did buy us some new pans - I can only imagine, that the 'spare' pans they did have for other Apartments were of the same poor quality, so they had to buy us new ones. Overall, a great location and the Apartment had a very comfortable bed - alas, the quality of the Apartment was very poor and nowhere near the expectations of a 4* establishment.

very good position, nice building and very large room with all inside, even the bathroom had two sinks and a bidet… one two suggestions…if there are two sinks please arrange two chairs too… 😃and a bit cleaner the toilet area thanks