Hotel Zermatt dengan Tempat Letak Kereta

Overall experience is good. Through we did not get the ideal room (high floor) due to full booking, we got a bigger room on the first floor. Cleanliness and location was great, walkable to the train station and it was accessible to the main street. Amenities were good - kettle was provided to boil hot water, tv could login to your own netflix account, there was tea time provided at 4pm daily.

The room is cool but the lobby is cooler with the Michelin Star restaurant. The view is magnificent. The spa is one of a kind. The deal breaker is the staff. Starting from receptionist until restaurant manager are not in the position of being the face of such a beautiful property. From the check in process until the dinner time, the staff were not giving us warm welcome. Especially during the dinner time, Margaux is a terrible restaurant manager. Little did we know, the restaurant in the lobby was awarded as 2 Michelin Star Restaurant. Margaux forgot to concern about our allergies we mentioned and kept rushing back to ask something to Chef Flo who looks very patient with everyone. We were thinking that she is some sort of new team member since she looks lost of what she is doing. One of our friends who owned a restaurant in Zermatt told about this restaurant always have problem with new staff because nobody want to stay longer. Unfortunately, Chef Flo wasn’t there when we finished the dinner to give our feedback directly with him, so we asked Margaux if we can meet the manager and awkwardly she said she is the manager. What a surprise! But not a surprise this restaurant lost its star. It’s all about experience not just the amazing food. Apart from her attitude during the dinner, overall our stay were pleasant and will definitely booked the room but not the dinner the Michelin Star restaurant. Regards from Spain

1.這家酒店在半山腰上，有接送班車，但是晚上7點就下班了，酒店入住提示上根本沒說這一點，衹寫了班車免費，我們以為一直有班車接送，那天坐火車到了后9.30了，酒店說沒有班車了，公交也下班了，導航看步行17分鐘左右，結果，全是爬坡路，累個半死，半路上又不好打車了，累吐，全家大半夜的推着行李，累的滿頭大汗，冒椒火辣，心情糟糕透了 2.酒店分明預訂成功，但還有兩天就要入住的時候，沒有任何通知，就說信用卡扣款失敗，並且滿房，還好攜程在這一點做的非常好，幾次溝通才又讓代理商放了一間房出來，這裏必須誇獎攜程 3.酒店前台人員還是比較好，出發那天我們去玩滑翔傘，主動提出到點把行李幫我們送到火車站，不用我們再返回取行李

Apabila anda menginap di Hotel Astoria in Zermatt, anda akan berada berhampiran lif ski, tidak jauh dari Zermatt-Matterhorn Ski Paradise dan Zermatt - Furi. Hotel spa ini berada 0.1 km dari Zermatt Visitor Center dan 0.1 km dari Funikular Zermatt–Sunnegga.Luangkan masa untuk memanjakan diri anda di spa perkhidmatan penuh. Hotel ini juga menampilkan perkhidmatan rencam, penjagaan anak/bayi (surcaj) dan tempat simpanan peralatan ski.Nikmati juadah di restoran ataupun berjamu selera dalam bilik dengan menggunakan perkhidmatan bilik di hotel. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan Eropah percuma disajikan pada setiap hari dari 7:30 hingga 10:00.Kemudahan yang ditampilkan adalah termasuk surat khabar percuma di lobi, kakitangan berbilang bahasa dan tempat simpanan bagasi.Selesakan diri anda di salah satu daripada 21 bilik tamu yang menampilkan bar mini. Bilik mempunyai balkoni persendirian. Akses Internet wayarles percuma disediakan untuk membolehkan anda sentiasa berhubung. Bilik mandi persendirian dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut.

a simple nice hotel, friendly n helpful stuff, i like the public area which we can chill talking at 1st floor ,honesty bar

This has got to be the cutest hotel in the area and definitely the oldest. They pick you up at the train station in a cute electric car and whisk you away to the hotel. Even though the hotel doesn't have A/C, there is no need due to the crisp Zermatt nights. You are in the middle of everything Zermatt. The breakfast was phenomenal and the views of the Matterhorn were indescribable. The service at the streetside cafe was superb. Book this hotel now for your Zermatt stay.

For me, for us this place it's been a hidden gem, a warm comfortable place, placed in a Zermatt quite area. It's just few minutes away by walk from Bahnhofstrasse and all the train and cable cars stations. Friendliness and smiles is what I remember thinking about the staff I encountered in this property. The rooms are good and clean, we booked two rooms and both had a nice terrace, the room located on the upper floor had an astonishing view of the Matterhorn. The hotel have one interesting and helpful app that helps you to find restaurants, activities and give you important information about little bit everything. The hotel offer a shuttle service from and to the train station. Thank you I had an amazing stay.

A gem!! Ideally located to explore the town of Zermatt and the surrounding countryside. The staff/proprietors were very welcoming and helpful. The entire facility was spotlessly clean. Bed very comfortable. Our room had a view of the Matterhorn and a shared balcony area to relax and watch the sun go down. Breakfast delicious. The Wellness suite was a lovely surprise. Again immaculately clean. Two variations of sauna and a good sized steam room. Outdoor bubble pool with a view of the Matterhorn. Couldn't ask for better. There were even reusable water bottles supplied to take with you on your adventures. Bottles could be purchased or returned. Great idea. We will definitely return.

Close to the train station. Although I got an upgrade to a double room, it was small (the table in front of the bed takes a lot of space). The bathroom was big and clean but outdated. The balcony was nice but not really needed in winter. Everyone can enter the ski room and the individual locker cannot be locked. Perfect for thieves.