Meriton Suites Zetland

Booked 10 nights for a business trip. Suite is huge and equipped with sufficient amenities for long stays (e.g., kitchen, gym). However, service can be improved. My room phone didn’t work since the first day. Reception came up and said it has to be fixed by the service provider. When asked when it’ll be fixed, the staff said he’s unsure as he has to wait for the service provider to update him. One day, my duvet sheets came off and made me noticed that the duvet was stained. I was grossed out by it so requested for a change, twice. They mentioned that housekeeping missed my request the first time, but after the second notification, they apparently still missed it. Till the last day, the duvet was still unchanged. Hairdryer was really old which emitted a strange whirring motor sound when I used it, but it was still usable. On the second last night, smoke started emitting from the hairdryer. This, the staff manage to rectify the next day…. Overall stay was ok, but service could really be improved.

The location is very good .It just takes 3 minutes to walk to the coles. It is very convenient to shop Asian goods and food because there is an Asian supermarket. The facilities are also good for cooking in the room. Hope next trip in meriton hotel.

Good location. Supermarket and restaurants within 5mins walk very convenient. Hotel provide microwave and oven, washer and dryer. No problem for laundry. I would recommend to all who are going to Sydney.