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Kami Memadankan Harga
1 malam
Ulasan Tetamu
4.5/5
Baik
51 ulasan
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Ulasan yang disahkan
Persekitaran4.6
Kemudahan4.4
Perkhidmatan4.6
Kebersihan4.5
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Pengguna Tetamu
Xiaoxiang Yue Boutique Double Bed Room
Menginap pada Apr 2024
Lain-lain
1 ulasan
1.5/5
Disiarkan pada 29 Mei 2024
Although the setting is quite beautiful and calm, and the pictures are accurate, we do not recommend this inn to any foreign tourists.
It was extremely difficult communicating with the staff, even with basics in chinese and a translating app. They were not prepared for our stay at all, when we arrived they took 30 minutes to find our reservation and still, they didn’t have the right room. We had paid extra to get the mountain view and they led us to not one, not two, but three rooms that did not fit that description. We had to keep telling them it wasn’t the right room, they seemed baffled each time.
By the time we did find the right room, we had to wait for them to tidy it up : meaning once again that they were not ready to welcome us. During this waiting time we also discovered that while trying to be nice, the staff has a hard time with physical boundaries. One of the women sat very close to us eating sunflower seeds quite loudly, and once the room was ready she immediately bursted into the room to forcibly ask us what we wanted to eat from the card while sitting on the bed next to us ?????!!
Apart from that, there were frequent power outages when it rained and the food in the morning was good but not very diverse (buns, noodles and soup).
Most of all, if you don’t have your own car (which tourists rarely do) it’s very difficult to access and/or leave. The main reason why we booked the hotel was the « remote » aspect, while being 15 minutes away from the gate. But it’s way too empty and it is a much better idea to book something near the east gate in Wulingyuan if you want to visit the national park.
Terjemah
Jawapan daripada Pihak Penginapan: 很抱歉,這一次沒有給您愉快的體驗。當初您定的是住四晚的瀟湘月大床房,工作人員將您帶到您預訂的房間後,您表示不滿意,然後工作人員將您帶到二樓所有的房型任您挑選,最後您選了有其他客人正在使用的閑人歸套房,我們不得不將房間裏的客人請出去然後打掃房間好迎接您的入住,您的房費總共是四晚的瀟湘月大床房,給您升級到閑人歸套房,並未收取任何額外的房費,您所付的錢是您這幾天在廚房點單的飯錢。我們的工作人員在給您準備餐食時都有注意口味差異,給您增加份量。我們的員工經過培訓,不會做出在上班期間坐在客房嗑瓜子的行為,您所描述的是之前正在使用棋牌室的客人。很抱歉,由於溝通問題產生了這麼多誤會,我們會繼續培訓員工,避免再次出現這樣的問題,希望以後能給您更好的體驗。
Pengguna Tanpa Nama
Deluxe Family Friendly Room
Menginap pada Sep 2024
Melancong bersama rakan
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Nov 2024
Very good
Terjemah
Jawapan daripada Pihak Penginapan: 謝謝
Matthew Thomas Ryan
Deluxe Family Friendly Room
Menginap pada Jun 2022
Keluarga
21 ulasan
3.0/5
Disiarkan pada 25 Jul 2022
Considering cleanliness and service it is exteremly overpriced. Toilet was dirty and smelly, bathroom was overfloating and the size of room is tiny. It is a rough place for a family
Terjemah
Jawapan daripada Pihak Penginapan: I am sorry for your experience. I hope you will be more satisfied after our efforts.
Fantastico hotel immerso nella natura. A due passi dall’ingresso del Parco Naturale di Zhangjiajie. Cibo ottimo, personale super disponibile e gentile. Camera pulita e accogliente.
Jawapan daripada Pihak Penginapan: <近森林公园西门,天然氧吧>揽一五星好评如冬日暖阳,温暖而惬意。任思绪如鱼儿在蓝天白云畅游,感谢您对回家的孩子·印家院的认可,这发自内心的赞誉将存在记忆里。您的鼓励,将鞭策全体员工继续努力,致力于提供让客人满意的服务
Menginap pada Sep 2023
Lain-lain
0 ulasan
4.0/5
Sangat Baik
Disiarkan pada 7 Okt 2023
睡的很舒服,早餐也不錯,建議衞生間安上掛鈎方便掛帕子就更好了。小屋圖片和開燈之後的效果一致
Terjemah
Jawapan daripada Pihak Penginapan: 非常感谢您选择我们的民宿,并抽出宝贵的时间来分享您的入住体验。民宿设计时考虑到可以晾晒在洗脸台的横杆上,很抱歉让顾客在实际操作时感到不便。对于您的建议,我们已经详细记录并会立即着手改进,力求在未来的服务中为您提供更加完美的住宿体验。感谢您的评论,帮助我们了解自身的优点与不足,更是推动我们不断进步的动力源泉。祝您生活愉快!