Hotel Romantik di Zhuhai

The cleaner does not do well in the room cleaning. Did not tidy all the shampoo and conditioner, did not provide second day of vanity pack . Shower was leaking , make the floor all wet.

Booked 2 king rooms for a short stay with my family. Upon arrival at the hotel I was informed that one of the rooms wasn’t ready, not a problem since we did arrive a little early. Staff graciously asked us to wait as they’d push housekeeping to clean the other room and make sure we could have 2 rooms next to eachother. The rooms themselves look fantastic, the decor is looking a bit worse for wear in places (lots of scuff marks and paint peeling of doors) but the views of Macau are to die for. However I do have serious concerns about the hygiene and cleanliness of the property. Upon entering into my room I smelled a strong tobacco smell, even though it was a non smoking room. The windows both in the living room and bathroom were all smudged and greasy with fingerprints and where people had been leaning against them. I thought maybe this was an oversight from housekeeping but upon checking the other room my family was staying in, I saw that the windows there were just as dirty on the inside. Next were the dead cockroaches in the vase next to the door. These had obviously been there for a while since there was dust on them. How housekeeping could have missed them is beyond me since it’s so obvious and the (empty) vase is located right in the middle of the hallway. The absolute worst however was the wooden box that held the amenities in the bathroom. The box was absolutely disgusting, it was full of dust and had hairs in it from previous guests. When I removed a toothbrush I actually saw little bugs crawling all around the box (see red circle). In my opinion this is not befitting a hotel of this standard and price range. Upon checking out the next day I mentioned these hygiene issues to the lady at the desk who spoke perfect English but didn’t seem to care that much. She gave a very “standard” response saying “I’ll tell housekeeping, I hope you’ll try us again next time”. Zero acknowledgment that this complaint would be taken seriously at all. Unfortunately this is not the kind of response one would expect from a hotel of this caliber. A real shame since other than the obvious lack of proper cleaning of the rooms, the hotel itself is wonderful. The staff is very accommodating and generally speak good English. For a St Regis, the pricing is also very agreeable.

萬山島靜雲山莊，一個遠離城市喧囂的避風港，這家高端度假酒店以獨特的現代中國風建築理念和依山勢而建的錯落有致的設計，成功地將酒店與周邊的水色山光融為一體，讓人彷彿置身於一幅美麗的畫卷之中。 酒店的房間設計精緻，房間內部裝潢古香古色，同時配備了智能客控系統，每個房間都有一個ipad用於操控，極大地提升了居住的便捷性和舒適度。 這次住的庭院大床房，有個小院子，還有一個很寬敞的陽台，衞生間也很寬敞，浴缸都經過消毒，整體來説，房間的品質和舒適度還是值得肯定的。 靜雲山莊的無邊際泳池是其一大亮點，28米長的海景無邊際泳池讓天空、大海和泳池三者無縫相接，給人一種置身於仙境的錯覺。在泳池邊享受着海風輕拂，欣賞着古樹飄香和日落晚霞，無疑是一種極致的享受。 服務方面，山莊提供管家式服務，點名表揚一下管家小敏，服務非常貼心，從接送服務到安排環島遊、觀日出日落、海釣等活動，山莊都能一一滿足客人的需求。還貼心的送了暈船貼、提供了香茅茶防止暈船。 在餐飲方面，酒店提供的下午茶、晚餐和早餐都讓人回味無窮。尤其是以當地新鮮海鮮為主的餐飲，每天都有漁船出海捕撈，確保食材的新鮮美味。此外，酒店還擁有休閑酒吧、書舍等休閑場所，讓客人在享受美食的同時，也能感受到書香雅趣和休閑氛圍。 這裡是渴望遠離城市喧囂、享受寧靜與自然的遊客的理想之選。 不足的地方是萬山島本身配套比較匱乏，幾乎衹能在酒店玩，而酒店的娛樂設備也比較少，只有一個泳池和spa、書吧；早餐種類很少，味道很一般，可能也和島內物資匱乏有關係（據説島上的水價是市區的好幾倍）。 儘管存在一些不足，但酒店的整體環境還是值得稱讚的。對於想要體驗海島風光的遊客來説，這裏無疑是一個不容錯過的選擇。

Unusual rooms, but very comfortable. Friendly and flexible service. There is no restaurant, and the breakfast is small, but there are plenty of restaurants around the corner. The location is convenient for Sun Yat Sen university and the center of Tangjia town.

👍🏻 位置的確不錯，一出酒店就是情侶可以漫步海旁 如走路到日月貝，應該大約需時30分鐘，我們打車過去大約10多元（有長者不方便踏單車） 房間直接看到日月貝，景色優美 酒店有洗衣房，洗衣機自動有洗衣液 每次叫外賣，也有機械人送上來，速度也不算太久 房間舒適，床大電視大😍空調十分足夠 浴室抽氣很好 喜歡酒店所有物品都有桔子味，香噴噴的👏 👎 我住過多間酒店，這是唯一一間沒有供應咖啡 要到大堂購買，例如牛奶咖啡要29元一杯 我們的衣服是手洗的，洗衣房沒有補充洗衣液，要到大堂領取 離開時因為等了很久也沒有計程車，而我的內地電話剛剛好壞了，所以請求接待處的職員幫忙打車，可惜被拒絕了🙅他們不停叫我自己在程式揸車，但沒有電話號碼驗證不了，最後要走到揚明廣場才能找到計程車 

這間套房比想象中乾淨舒服、空間好大，很寬敞，2個小孩玩的很開心，價格很合理，元旦入住也沒漲價，老闆很貼心噢，入住都有點心盒！體驗感很好，下次來一定還住這裏。。好評好評，五星好評。

Hotel is clean and spacious. The location is close to the beach. Only issue is the hotel currently it's under renovation. Besides all good ☺️

Have a nice experience with my family during this weekend in this hotel. The breakfast they provided is fresh and lightly cooked. Also thanks to their service(前台张张) when we forget to bring the missing item that lost in the hotel, she arrange courier to deliver it asap. We are really appreciate it🙏🏻

從踏入酒店那一刻起，就被這裏的設計深深吸引。很有中式美學的感覺，新穎獨特的搭配了暖色調燈光，營造出一種賓至如歸的感覺。 🛏️ 智能控制系統 聲控房間的燈光、窗簾、空調，體驗感很不錯👍 住的很舒心，温馨的佈置和舒適的床品，房間寬敞明亮，設施一應俱全，還有機器人服務🤖 🌃超美落地窗 🛁 洗漱用品都很高品質，一客一換👍 🍽️ 自助早餐，品種豐富，中西合璧！ 💁♀️ 前台小姐姐熱情周到🤖 🏋️還有健身房、洗衣房👔 就算哪兒也不去，一直待在酒店泡泡茶真的很愜意🍵 喜歡喜歡～下次還來！

非常開心在旅遊的最後一晚，遇到了寶藏酒店！日出超級美！早餐非常豐盛！工作人員都很熱情、大美女Elena非常細心！門口的小哥黃華主動幫我們拍照！賓客服務部的安妮給小朋友安排了水果🍉酒店整體給人一種賓至如歸的感覺，從入住到離開，每一個環節都處理得非常完美。房間乾淨舒適，服務貼心細緻。小朋友表示想再住幾天[偷笑]真的強烈薦給給大家，相信你們也會愛上這裏的～