Hotel berhampiran Aussichtspunkt Waid, Zurich

We stayed at this Novotel in Zurich, the Novotel in Munich and the Novotel in Geneva. This Novotel was definitely not as good as the others. The location is fine - it's well connected to public transport (it is located in the business technology park). We had booked nearly nine months in advance and asked for two rooms near each other (we were travelling as a family). We were given two rooms on separate floors at opposite ends of the hotel. It was literally the most far apart that the rooms could be. Reception on check in said that they would change it, then kept me waiting for 45 minutes while they tried to do so. I gave up at the 45 minute mark and just took the rooms that had been initially allocated. The initial person on check in did try and be helpful and gave a good restaurant recommendation. The other person on reception really was not helpful - in the end one of his colleagues stepped in to assist as I think she could see that he was being very unhelpful. Reception was often busy with queues (the reception area is not large enough for the size of the hotel). We were clearly tourist visitors to the city, and no-one in reception advised us on check-in that there was a huge festival in the city taking place (attracts 2 million visitors to Zurich) that was affecting all public transport plus restaurant availability etc. The rooms and the pool were fine. The breakfast at this hotel was very, very average, particularly the hot food items. The breakfast compared very unfavourably to those offered by the Novotel hotels in Geneva and Munich. Check out took a long time, and there did not seem to be a place to drop keys. The staff have very casual uniforms (pants and polo shirt) which also contributes to the whole feel of the hotel seeming like a lower standard. Hopefully Novotel can look at this hotel and try and improve the standard so it is of a similar standard to its other locations. (Novotel Munich in particular was so much better!)

The front desk staff is very polite and helpful. Unfortunately, when I arrived the AC in the whole hotel is out of service. However, I got an upgrade in my room. The location is very convenient, you will need to walk 6 mins to reach the closest transport. For cleanliness, the bathroom was ok, but I found at least 7 hairs on the bed and pillows. At night I heard sounds from the toilet. I have inspected it, it is caused by the LED light in the light box. It is basically flickering every 5 mins. The left bottom of the desk has a very sharp corner, it is easy to hit your knee. the room does not have any drinks offered in the fridge. It does not have a toothbrush or toothpaste. It has only a bottle of shampoo mixed conditioner and a bottle of shower gel. Overall is good.

The hotel is a little away from the center (15~20 min by tram), plus 4min walk to the station. The check-in was quick, although in proper Swiss fashion the check-in time is only at 3pm. Fortunately, we were allowed to move in earlier. The room is big enough, but if you have big suitcases it'll be a bit tight. The staff is courteous and helpful, and try to accommodate if they can. The breakfast selection isn't too wide, but it's well arranged and has most of what you'd expect. There's a proper gym (exceedingly rare) with enough equipment to satisfy all but the pros. However, it does get a bit busy at times. They also have a decent swimming pool. There's a workstation with a printer next to the reception that guests can use for free - perfect if you need to print out tickets. They were happy to hold our baggage after we moved out until our flight in the evening - much appreciated. We paid about 125CHF a night for a standard room for two including breakfast, which is a good deal in Zurich. All things considered, there's very little to complain about. We had an excellent stay, and would love to stay there again.

The accommodation is modern and very clean. The location is great, close to a lot of places walking and also easy reach to public transport. The most impressive thing was the the lovely breakfast served in the room, which my 2 year old kid would look forward every morning. The staff was friendly and very competent. I couldn’t recommend them enough! If there was a small thing to say, would be to add roller blackouts in the bedroom’s window, they have windows blackout in the living room, but it would’ve been great to have the bedroom darker, however this is a really small thing compared to the outstanding service offered.

Very nice hotel, all the facilities are great with a nice open kitchen. Huge supermarket nearby such that it’s convenient to cook ourselves. Just few minutes walk from train station. Probably must stay again if I could come Zürich again!!!

We loved this hotel! Fabian and all of the front desk staff where amazing and made us feel so welcome. It's very close to the train station and walking distance to old town. Breakfast was also good in the M Lounge and the view from our junior suite was amazing. Our only complaint is the elevator situation. We almost missed our flight because it took us 30 minutes to get down. Only 2 out of 3 elevators where working the day we were leaving. Otherwise, it's a great hotel!

We stayed in both the main hotel and in the guesthouse across the alley and were quite satisfied if both facilities knowing they been renovated within the last year. The main hotel is right around the corner from Zürich HB the rooms feature a nice private bath (new, big & clean) and nice modern styling. The guesthouse as new and stylish as hotels go, but the modular bath/shower unit with its semi-transparent blue glass leaves a lot to be desired when everyone in the room knows what your doing on toilet (very little privacy). We luckily are prepared and carry large binder clips and clipped a bath towel across the glass during our stay. The staff are amazing and extremely cordial. Free coffee/tea is offered 24/7 in the main hotel and on each floor. Guest house residents must go back across the alley to the main lobby. Day tour buses are right across the street for easy access. We would stay again definitely.

Everything was good but not the location where is not close to the centre station. You have to walk 15-20min to go there. The staff was nice and the hotel have washing machine that you can wash clothes in there which is very convenient for us

Service was good. A bit far from the tourist spots. Room was very clean and had plenty of amenities. Woke up the next morning and saw water leaking from ceiling.

We really enjoyed our trip to Zurich and the Boutique Hotel Pltzhirsch was one of those reasons. It is in a very convenient place, with plenty of restaurants steps away. It is clean and quiet. Our room had a beautiful bay window. The management is very helpful and the restaurant breakfast buffet was excellent. We highly recommend this property.