Ulasan Sorell Hotel Rex

The location is near the station but you have to climb a little bit with all the luggage, it’s tiring.

酒店是自助check in的，攜程沒有發4開頭的預訂號，導致需要聯繫酒店人員才辦了入住。酒店位置離火車站不算近，需要走10分鐘或者坐電車。不過這個價位，在蘇黎世選擇真不多，好在酒店乾淨，商務出差ok。

매우 좋았습니다. 감사합니다

아침식사 간단하지만 아주 좋습니다. 프론트 서비스 대응도 아주 적절히 잘해주시고. 바로앞에서 1분이내 거리 트램 이용가능합니다.

We stayed at this hotel for one night. There is limited desk staff, but they tell you on the reservation the hours they are there otherwise give you a code. The receptionist was there when we arrived and she helped us to get our room earlier than expected. Room was clean and spacious. Hotel is slightly outside of the old city, but is within walking distance to all main sites. I loved their breakfast. So many vegan options and a really great muesli bar with dried fruits. Parking was convenient and onsite. Would recommend!

This hotel had zero service and zero humans, not even a person to check in customers at the front desk. When we arrived, we found that we were supposed to have been given a code to get in. Fortunately, someone else opened the door for us, but there was a long line of people in the lobby trying to check themselves in on one slow computer. The check-in process was so slow and bad that one customer came back, and cut in front of me to get a new key as the one he had been given was for a room that already had another customer in it. We had already checked in on line, but had to enter all of our information again nevertheless. I had thought that the slightly lower price was due to this hotel being a mile uphill from everything, not because it was so bad. For example, there was no space in the bathroom for toiletries. A loud tram went by every few minutes. The next morning, I discovered a speaker near the front entrance to call someone to open the door remotely. If you’re an American of ample size, you won’t fit into the small lift, and there was nobody to help with luggage. Breakfast was available for an additional charge, but it did not look appealing. When it was time to check out, I received an e-mail on how to check myself out, completely in German! The one plus is that a washcloth was supplied.

We stayed in the family room. It could have been cleaner and better maintained. On the plus side the breakfast was very good and the front desk staff was friendly. When we checked in the room didn’t feel very clean, there were food crumbs from the last guest on the bench above the fridge, some stray hairs in the bathroom and most surprising was a half eaten rotting capsicum in the fridge. The bathroom sink was also clogged and took ages to drain. I reported this to reception, but it wasn’t fixed during our stay. There was a sign on the bathroom mirror which told us to put our towels on the bathroom floor if we wanted them to be washed, to save the hotel/environment from unnecessarily washing lots of towels every day. We had therefore assumed that the rooms were serviced daily. When we got home that night, the room hadn’t been serviced at all, and now our towels weren’t dry, because they’d been in a pile on the floor instead of being hung up to dry! Our beds were comfortable but the pillows were as flat as a pancake, the kids said the sofa pull out bed they were on wasn’t very comfy. There was no aircon, but there was a fan on a stand, which sufficed for our visit as it wasn’t too hot at that time of year, and there was a large window we could open too. The breakfast was excellent, with lots of choice and a nice breakfast room. The hotel was about a 15-20 min walk from the main train station, so it was quite convenient except with luggage, because the walk involved a number of staircases and hills up from the station.

I would like to thank this hotel it makes our trip to zürich easy since we arrived with kids at very late time at night, it's clean comfortable bathrooms clean as well, room relatively big, location is perfect to center of zürich, the staff Latifa was the best she is very kind would like to thank her for her treating us in the breakfast, breakfast was very good.

The hotel was quite strange. Upon arrival there was no staff and we had to do self check in. We were a group of 5 people with 3 rooms. We were let into the hotel via the intercom. The computer at the desk required a booking reference or QR code. Our hotel had been booked through a travel agent and we hadn’t been provided with either. So instead we had to manually input each persons details into the computer. This took absolutely ages! After travelling for quite a long time this was the last thing we wanted to spend time doing! The rooms were fairly compact, especially the bathroom. The hotel seems to have spent a lot of money on branded items in the rooms including a yoga matt and other random things - it would be better to have more staff in my opinion! The beds were very comfy though and an actual double bed instead of two singles pushed together. There was also a coffee machine in the room. Breakfast was very basic and seemed understaffed as a lot of things had run out. Again for check out there was no staff at the desk do we had to self check out via the emailed invoice - this didn’t work as we had to pay the city tax so I used the phone at the desk to do this. The location of the hotel is a bit out of the centre but is easily accessed (if you have luggage) using the number 7 tram at the main railway station otherwise it is walkable. Have given this 3 stars due to the lack of staff and it being so impersonal!

On arrival to the hotel, we were told that only credit card or cash was accepted. This took a large chunk out of my stay as we spent quite some time trying to find somewhere to draw money from. We then weren’t given our room number and no staff were on sight by the time we came back but luckily we made one phonecall to sort this. The room itself looked okay and the beds were very comfortable, however the mini fridge hadn’t been cleaned in quite some time and featured some hairs too! I also noticed that under the beds had been neglected as they were thick with dust. I would avoid this hotel if cleanliness is important to you! It’s pretty disappointing as I paid quite a lot of money to stay as I was charged for both children but it wasn’t worth the price.

The Sorrel is exceptionally modern and turned out to offer us the best room of the three during this anniversary trip. It is up a hill although that is fine when busses run past frequently. It’s so rare to see drawers in hotel rooms these days and it’s the first hotel I’ve seen offering a yoga mat which I should have utilised. Being in and out of extreme heat and struggling air-con is no good for my muscles. Another first is a little shoe cabinet. All of this adds up to the Sorrel being the best-equipped hotel of the year. We could have happily stayed here a week, if only Switzerland weren’t one of the most pricey countries on earth. It lacked USB points and that’s the only negative and so surprising when they are quite an easy install. I have them everywhere at home. Sorrel is another that chooses Rituals for its toiletries which always gets my attention when deciding on travel stays. Bathroom Handheld shower and good bath with a welcoming duck. Shame it wasn’t clear if that was ours to keep. A shelf above the sink with glass holders underneath. Towel rail holding the usual 2 large, 2 small towels and a bath mat Full-size Rituals shower gel, hand wash and a good-sized sanitiser and amenity kit. Much rarer these days, are a couple of travel-size body lotions. The room had two European beds joined together with bedside tables and wall-mounted lamps. TV mounted in the corner Desk and chair. 2 armchairs and a coffee table Our airy room looked out to the front of the hotel and had a large fan and a cumbersome and noisy air conditioning unit. The unit stopped working on the second day (maybe a full filter?) although the open window and fan sufficed. The wardrobe has a a drawer, 5-6 assorted regular wooden hangers, shelving, and the aforementioned shoe storage. Safe, fridge and pod coffee machine, kettle and a couple of (wine) glasses all added to our comfort. Along with the sanitiser, there was a helpful touch of a complimentary bottle of water. Although when there’s a kettle, my hotel habit is to boil water, let it cool and fill my water bottle with that. And if all of that didn’t make us smile (it did) then there were a couple of welcome chocolates on the pillow. Breakfast served in the ground floor lounge space consisted of an ample buffet, no mean feat when there only appeared to be two wonderful staff hosting us. A comfortable stay ensures we’ve added ‘Sorrel’ to our list of hotel brands to look out for. That’s when we chance upon the opportunity to pass through Switzerland again.

This hotel is situated (in a residential area) at the top of quite a steep hill away from shops ad restaurants. This means a 15-20 minute walk at the end of nice meal. All is not lost as frequent trams run past the front door. There are plenty of bars and restaurants at the bottom of the hill where you will also find the central railway station. Our room situated at the top floor (5) was spacious and had the benefit of a reasonably sized balcony. Breakfast was typical fare served until 10:00. There is no restaurant for evening meals. Reception is closed at 17:30. If you have an issue then someone from the sister hotel will help by phone. If you go down to the area where the railway station is you will find the famous street where all the designer labels have shops so if you are feeling rich....... At the bottom of this street you come to the lake where you can take a number of waterborne trips. We did one which stopped at a number villages so you could treat yourself to a hop on/off experience.

In all fairness, we were there on the hottest day, which made no ac a big deal. I couldnt wait to get out of there. There are no places to eat(except breakfast), no vending machine and rooms are very small.

L’hôtel est bien situé, les prix zurichois élevés Mais à mon avis il y a des efforts à faire pour ce prix : • Self check-in, cela prend du temps, il faut encoder soi-même la clé et si vous n’avez pas votre numéro de réservation cela va être difficile • Personne à la reception lors du check out non plus, je n’ai toujours par reçu la quittance de mon payement • J’ai dû attendre 5 minutes dans la douche pour que la température ne soit pas trop froide • J’avais réservé une place de parc qui n’a jamais été disponible, heureusement qu’il y avait une alternative • Il a fallu que je monte sur une chaise afin de pouvoir fermer le rideau • Je n’ai pas pu profiter du petit-déjeuner car je suis parti avant 07h00 Dans les points positifs : • La literie est de bonne qualité • Il y avait une machine Nespresso dans la chambre