Swiss Star Oerlikon Lodge - Self Check-IN

Nothing is perfect no air conditioner which they mentioned no hair dryer nothing is perfect pillows are old and stinky no soap no shampoo nothing chairs and sofa was full of stains overall not a good place to stay with a family last but not the least it was so noisy that you can’t sleep at night

The manager was possibly the most uncooperative and arrogant one that I have encountered in decades of business travel around the world. The manager was unwilling to do anything at all to solve a legitimate and significant problem that I had with the booking, even after repeated requests, though it would have been easy for them to do so and would have cost them nothing. The phone number that they provide just results in a couple of minutes of music playing and then hanging up, no matter how often or at what time of day you call it. I shudder to think of what happens when a guest has a problem with their room whose solution actually calls for some effort on the manager's part. (I see now that the one earlier Tripadvisor review reports a very similar experience. I wish I had read that review before booking!)