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Park Hyatt Zurich
4.6/550 Ulasan

Park Hyatt Zurich

Zurich|0.92km dari Schipfe 51/jacksonpictures
It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.
Sorell Hotel Rex
4/522 Ulasan

Sorell Hotel Rex

Zurich|1.23km dari Schipfe 51/jacksonpictures
The hotel was quite strange. Upon arrival there was no staff and we had to do self check in. We were a group of 5 people with 3 rooms. We were let into the hotel via the intercom. The computer at the desk required a booking reference or QR code. Our hotel had been booked through a travel agent and we hadn’t been provided with either. So instead we had to manually input each persons details into the computer. This took absolutely ages! After travelling for quite a long time this was the last thing we wanted to spend time doing! The rooms were fairly compact, especially the bathroom. The hotel seems to have spent a lot of money on branded items in the rooms including a yoga matt and other random things - it would be better to have more staff in my opinion! The beds were very comfy though and an actual double bed instead of two singles pushed together. There was also a coffee machine in the room. Breakfast was very basic and seemed understaffed as a lot of things had run out. Again for check out there was no staff at the desk do we had to self check out via the emailed invoice - this didn’t work as we had to pay the city tax so I used the phone at the desk to do this. The location of the hotel is a bit out of the centre but is easily accessed (if you have luggage) using the number 7 tram at the main railway station otherwise it is walkable. Have given this 3 stars due to the lack of staff and it being so impersonal!

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Termasuk Sarapan

Hotel Alexander Zurich Old Town
4.2/5105 Ulasan

Hotel Alexander Zurich Old Town

Zurich|0.18km dari Schipfe 51/jacksonpictures
-Arrival - The driver transported us as closely as possible (to the hotel) as the front of the hotel is limited to pedestrians only. Rolling several pieces of luggage on a cobblestone street was a bit of a challenge. -Check-In - A lady greeted us professionally and kindly. As we had paid for the room in advance, she provided the room key, information about WiFi, details about the breakfast, and how to access the hotel using a code after certain hours. Upon seeing the amount of luggage we had, she asked if we would want to leave some suitcases we did not need in a storage area on the first floor. I inquired about possibly upgrading to a larger room, and she then insisted twice that I, not she, booked my original room on the Internet. This statement was conspicuous. I was not aware that I should have taken the measurements provided and compared those to the amount of luggage to make a more informed decision about whether I should have booked a business suite or in another category. The succinct message is that the rooms are SMALL. We had lots of luggage as Switzerland was out last stop on a self-planned tour of seven European nations. -Room - The room was clean and had a good view of the courtyard. The sheets, towels, and everything else were quite clean. We sought to increase our available space by putting our luggage on the shelves in the room. The room includes (at no additional charge) the drinks in the mini-bar. Any refills would have incurred fees. -Employee - A Dominican lady whose name was Fátima, I believe, was the consummate professional, kind, accommodating, and a very gracious individual!!! -Breakfast - On the third or fourth day, a lady in the kitchen with whom I had been conversing in English and German each day, unexpectedly and suddenly requested my room #. When I asked why, she was audibly and visibly bothered by my question. She saw my room key and never answered my question. I am still confused by this exchange after a few days or at any point. We have stayed at many hotels in various countries on multiple continents that provided breakfast, and no one has ever asked us for our room #. I cannot imagine that the # of rooms from which people eat possibly provides any reasonable data for the amount of food one needs to cook the following day. As we do not eat red meat, we were glad to see chicken sausage each morning. -Umbrellas - Again, we have found hotels in various countries to provide umbrellas for their guests when it is raining. Two ladies stated they have to record one's room #, making a note that you have one in case it ”disappears.” This statement was offensive, insulting, and lacking class to say the least. How can people afford to pay some $240-$250 (after the conversion from Swiss Francs, of course) for a room and feel the need to abscond with a cheap umbrella? The ladies at the desk responded that they did not mean to be offensive. If you charge this amount for a hotel that has very small rooms, where you have to provi

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Lihat Ulasan Tetamu untuk Hotel di Zurich

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Hotel Marta
4.2/560 Ulasan
Stayed for 2D1N. Comfortable and spacious room. One tram down to the hb station. There are a lot of restaurants downstairs so no worries if you wanna settle on your meals nearby. They gave us cute Lindt lady bugs chocolates for our honeymoon trip , really appreciate their gestures! Breakfast was really simple tho. Other than that everything’s fine for this hotel👍🏻
Swiss Chocolate by Fassbind Zurich
4.2/559 Ulasan
A great boutique hotel in old town Zurich. 6 minute walk from Zurich HB train station after our flight into Zurich. Front desk staff Sam was extremely helpful and very polite, spoke English very well. Very clean hotel completely updated and this location is AAA for restaurants and bars, and is also quiet for a great nights sleep. Breakfast was ample to start our day. Coffee was great and a good selection of meats, cheeses, cereal and juice. The chocolate fondue machine at the entrance was really neat!
Hotel Seidenhof
4.5/527 Ulasan
This is a true four-star hotel: it was recently renovated so you can see that everything (decor, common areas, etc.) is new. The hotel is in the hearth of Zurich (I know the city well and can assure you that it is 100% Downtwon). In case you arrive by train you can walk to the hotel from Zurich Main Station, in our case we arrived by car and the hotel offers an agreement with the Urania parking (4-5 minutes walk) for only CHF 30 per day. I can assure you that for being Switzerland this is a very competitive price. We had booked two single rooms, exactly as described on their website. The rooms, as expected, were not very large but the bed was very comfortable and there were all the amenities one might expect from a 4-star hotel (including fruit and free coffee and water). Very nice bathroom with a very comfortable walk in shower. Sleep quality very good: I did not hear any noise. Breakfast was very varied with quality products also from the Zurich region. Very friendly staff. Definitely recommended.
Best Western Plus Hotel Zuercherhof
4.4/5114 Ulasan
The location was good, however, the bed cover was not really comfortable and does not seem clean. Also, when I open the door of room, the bathroom comes first. Which means you have to pass by bathroom to go to your room.
Marktgasse Hotel
4.3/586 Ulasan
酒店樓下就是一家米其林餐廳,主廚還是女生!很棒的體驗!
Hotel Adler Zürich
4.6/5129 Ulasan
Had a fantastic, albeit brief stay at the end of June 2023. Adler is centrally located in the historic heart of the city, but the double glazed windows block out any outside noise. I’m a super light sleeper, and we stayed on a Friday night, but didn’t hear a peep. That said: The room itself was tiny, but the view overlooking the square was charming. Very much a “what more do you need?” kind of vibe. The bed was very firm, and the pillows were very soft. For me, this is the opposite of my preference, but that’s personal, and I won’t fault the hotel. Elevator went out of order the morning of our departure, but they offered to carry our luggage down the stairs. This was definitely appreciated, as we were on the fourth floor. Also, I left my wedding ring on the nightstand, and upon realizing this, I called them: They offered to check, and called me back promptly to let me know they found it. No need to follow up, chase them down, bug them, etc. This was a great way to close the out transaction, and it left a very positive impression. I’d definitely stay again, thanks to the attitude of the staff.

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