Lihat Ulasan Tetamu untuk Hotel di Puntarenas

Selina Manuel Antonio
3.9/556 Ulasan
Our worst hotel experience ever. We’ve been robbed in our hotel room, the hotel suspected it was an inside job and did nothing to help us. We have made several attempts to r We stayed at the Selina Manuel Antonio for 4 nights in July and were robbed in our own room. Before leaving the room in the morning, we had closed the window and the door. I received a notification on my banking app showing suspicious activity on one of my cards I had left in the room. We rushed back to the hotel only to find our room had been plundered. Everything of value had been stolen: both computers containing all our work, jewelry, clothes, shoes, handbags, backpacks, perfumes, identity cards. We immediately went to the reception where we tried to explain our situation to the receptionist. Absolutely no reaction, we had to wait, completely panicked for the manager to come, which took what seemed an eternity. The manager, which could not care less, finally appeared and came to the room to witness the ransack. We went straight to the police station to make a deposition. On our way to the police station, we did our best to explain how we found out about the robbery in our broken Spanish, because the manager wasn’t speaking English. At some point at the police station, we understood a glimpse of the conversation which was taking place between the manager and another hotel representative. They were saying in Spanish, that our room was in a blindspot for cameras and that a robbery had previously occurred there some years ago. Fortunately we understood a couple of words and confronted them immediately about that, and they had to confess to what they knew and were apparently trying to hide. The hotel's responsibility in this matter is engaged as (i) the theft occurred inside of the hotel, (ii) our room was in a blindspot for the cameras and the hotel knew about it, (iii) there was already a robbery in the same area of 3 rooms, and (iv) the thieves could open the door without forcing it simply by passing their hands through the poorly secured window (which was closed when we left the room). The hotel is liable and therefore should reimburse the amounts of the stolen items. When we came back from the police station, the manager promised to repair us for the whole amount that was stolen, and to show us the camera feed. Both of these promises were betrayed. The police caught some of the burglars and we managed to get some of our items back (including computers). But the jewelry went missing, and now the hotel acts like nothing ever happened. After more than a month, our requests remain completely unanswered. They are now trying to mislead us with legal jargon and their own insurer’s policy. PS: The room was awful and morbidly humid. No sunlight has ever penetrated trough that broken window.
Amapola Resort
3.8/549 Ulasan
The front of the hotel can be misleading, as the hotel is actually quite nice. The rooms are pretty good. The pool area is large and well designed, and have a bar right there. A lot of the rooms have view to the pool. The tennis/basketball/indoor soccer field is great, with roof. They have pool tables, table tennis and foosball. The restaurant is 24/7, which comes in very handy, and also adds the advantageof not being tied to a specific schedule for the free breakfast that's included. Parking can be a little confusing at first, but it's actually close to the rooms (I would improve it by addign signs on the road indicating how to get to the parking lot).
Parador Nature Resort and Spa
4.7/5101 Ulasan
They spoil you here! They have a WhatsApp set up for their guest services and it made it all the more spoiled. I was at the spa and I needed ice for my drink that I brought there and all I did was message and they brought it right to me. The food was great breakfast, lunch, and dinner. There was free shuttle service to Agua Azules and the town, which was perfect because we booked parasailing with Agua Azules and they dropped us off right at there steps. The room was clean. The property was beautiful. We got to see sloths, iguanas, and monkeys! The monkeys were right outside our hotel building (we booked a vista suite) when checking out.
Hotel Casa Roland Golfito Resort
4.2/598 Ulasan
Stayed at this beautiful hotel for two nights. Very clean and comfortable and excellent friendly staff. Beautiful swimming pools and tennis courts, also pool tables. For those into fitness there is a Gym on the property with all sorts of equipment for exercising. Ipad size safe in the room. WIFI, breakfast, and onsite parking included. Would definately return someday....hopefully for a longer stay.
Hotel Tres Banderas
4/536 Ulasan
Es otro de eso Hoteles situados al lado de una carretera con mucho trafico y lejos de lugares urbanizados. Por lo que pudimos ver, es un hotel ideal para viajeros de una noche que van de paso, o para familias que desean unos días de descanso sin moverse de allí. Para haceros una idea el trayecto en taxi hasta el Parque nacional de Manuel Antonio, o a la playa, es de 20 minutos +/-. El hotel es un 3* justas, con una piscina a la que se le caen los azulejos, cosa que da mala impresión. La limpieza es correcta y la cocina excelente, con un trato muy amable de los cocineros. Nosotros estamos agradecidos sobre todo a la señorita recepcionista (una de ellas) que se desvivió por solucionar el abandono que nos hizo la Cía. de turismo, al no verificar que un transporte contratado para llevarnos al Aeropuerto de San José nos dejara tirados y no apareciera. Dicha Sta. se preocupo de contratarnos un transporte para que no perdiéramos el vuelo a España, transporte por valor de 180 dólares americanos que tuvimos que abonar nosotros. En resumen, el personal excelente, la ubicación.....mmmmmm¡
Santa Juana Lodge & Nature Reserve
4.7/576 Ulasan
We savored our time at Santa Juana Lodge. Perched high in the cloud forest with spectacular views, this beautiful place is rich in birdlife and natural wonders. Our wood paneled casita wa lovely, very comfortable and well furnished, with wide doors opening to a high terrace, where we took in amazing views and relaxed in rocking chairs and hammock. An early morning birding tour with our expert guide Allan was an immersive experience in the plentiful bird population of Santa Juana. We hiked to a closeby waterfall and pool, entered the garden-filled path of ”silencio” and walked other trails with vast views of the cloud forest. The rough road trip up to our destination was well worth the trip. One of the most meaningful memories of our stay at Santa Juana is of the wonderfully warm and caring staff. Allan and his family, Andreas, and every person we spoke with, were kind and generous, sharing their knowledge and their love of this place. We found every meal at the tiptop lodge to be delicious, we loved the fresh juices and Julia's rice pudding dessert! We are grateful to have experienced the wonders of of Santa Juana; it left an imprint of warmth, caring and beauty that will be with us until we return! Linda Mather and Don Canfield February, 2024
Tango Mar Beachfront Boutique Hotel & Villas
4.5/577 Ulasan
Our stay at the resort was wonderful. The owner was personally involved and met with the customers. Food was excellent and the staff was very helpful. The facilities were fair, rooms and bathrooms need upgrades. Room service was hard to order. The roads need to be fixed, paving the Main road into the resort would make driving to the facility easier.
Crocs Resort & Casino
4.1/5102 Ulasan
Beautiful resort with warm pool, clean beaches, and good service. The food has been very good with extra points to the coffee cafe. Considering it’s the off season, we had plenty of open space to ourselves with beautiful weather. The promotional plan they offered was not well executed, and we had to make several trips to the front desk to get it cleared up. But everyone was very accommodating to help.
Fuego Lodge
4.5/524 Ulasan
I booked two nights and ended up staying a week and a half. Felt so comfortable and welcome by the amazing staff and the serene atmosphere , just a five minutes walk from the rather noisy and dusty northern center of Santa Teresa. The hotel is centered around a lovely pool, where guests can make friends with other guests, surrounded by beautiful lush tropical gardens with squirrels, plenty of birds, and howler monkeys hanging in the trees high above. Rooms are clean and cool with A/C and most also have ceiling fans. The decor and amenities vary between the different room types. I recommend the rooms with 2 queen beds by the pool, they are the most modern. Breakfast is good, although not very big (which is what I prefer) and you can chose from about 7 different choices ranging from typical tico, or omletts , pancakes, fruit & yogurt to my favorite french toasts. Beach access is about a 10 mins walk, at the Selina North, with incredible very powerful surf (in season). Close by good restaurants include Eat Street, Somos Cafe further north, the local Pura Vida soda for typical food. Super Ronny#2 for groceries is very close and is open till late. My favorite think about the hotel is the friendly staff, who are happily to assist with anything. They are all lovely especially Ampi and Thomas at the front desk and the manager Barbara. Will definitely be back :)
Hotel & Spa Poco a Poco - Costa Rica
4.2/5104 Ulasan
We stayed here back in April as part of a longer trip. The hotel grounds are beautiful and I loved my room - it was big and airy and the ceiling fan worked fine for the weather at the time. Not sure if it would have been sufficient in hotter weather. The food and cocktails in the restaurant were delicious and the staff were awesome. We ended up being the only ones left at the end of dinner so we turned down desert thinking they would want us to leave. Our lovely waiter assured us they were open for a while yet and then even gave us coffee on the house. It’s a short walk into town (be prepared to walk uphill on the way back) and there is a little shopping centre right across the road. There is a big supermarket, some bakeries, restaurants and cute souvenir shops. My issue with this hotel was check in. We had booked a twin room (through the travel agency.) When we were taken to the room it was a double. The lovely man who had helped with our luggage radioed back up and said his colleague was coming down. He then told us that this is what we had booked and we either had to share the bed or they would put up a child’s extra bed for one of us. My confirmation email from the TA said twin room so I questioned it again. He insisted this was what the TA had booked. I then walked back up to Reception and asked to use the phone to call the TA. As I was speaking he was talking to another colleague and had our booking in his hand. We could both see it clearly said twin. He then spoke on the phone to TA. They sorted the problem by giving us two rooms and offered us free cocktails while we waited. This part was all fine and lovely. My problem was the lies and trying to blame the TA and make us feel like we had no options. Had they admitted the mistake and then fixed it I would have no issues. But the way it was dealt with left me with an unpleasant feeling about an otherwise lovely stay.

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Maklumat Perjalanan Setempat

Bilangan Hotel2,379
Bilangan Ulasan16,118
Harga Purata (Hari Bekerja)US$ 149
Harga Purata (Hujung Minggu)US$ 152