Hotel Dengan WiFi di Lanarkshire Selatan, United Kingdom

First class hotel with excellent staff and rooms,I stay here every week while working up Scotland. The rooms are modern and spotless with everything you need. All of the staff who I have got to know over the last year are excellent at there jobs and can’t do enough for you.breakfast is very good with plenty of choices, evening meals are good also. I would definitely stop here with my family rather than just for work

The service provided was pleasant. The hotel is located along the highway and has a supermarket beside with some fast food joints. The hotel is not exactly in a touristy location but it serves as a convenient location to branch out and back when visiting multiple places. Breakfast was served with sausages, bacon, eggs, cereal, etc. pretty normal of which both my children had enjoyed. Room was clean and spacious with the double bed and sofa bed. If we are visiting Scotland in future, this hotel will definitely be on our consideration.

My husband and I have stayed at this hotel around 8 times and absolutely loved it. Beautiful modern comfy rooms, lovely bar area and the best ever showers! We have always experienced first class service from lovely staff. This unfortunately came to an end when we checked in last month. There was one really lovely young lady at reception as we arrived but she was caught up with another guest sorting out a problem with the TV remote control. I believe this girl summoned another staff member to come out from the office to deal with us. Out she came, never said hello, no eye contact infact was cold, and it made me feel uncomfortable. I'm guessing she was not happy at being called out of the office. So, with a cold and hostile attitude, we were checked in and given keys. As we always requested a downstairs room, I noticed our room was upstairs. I asked if there were no downstairs rooms, and we had requested this. She said”yes so I see,” and said no, there aren't any . So would you not think that when checking someone in who had requested a downstairs room, you would at least acknowledge this. Unfortunately, this has put me off returning and we have been staying at a different hotel. It's such a shame when the hotel is lovely and that one ”huffy” receptionist can ruin everyone else's hard work.

As we walked in after a long drive up from South Wales we were welcomed by Julie with a great smile and a lovely welcome. When we got up and stepped into the corridor Sarah who was cleaning the rooms gave us a wonderful friendly good morning. It is amazing what a difference this makes. Thank you, both. Overall the stay was good, room spotlessly clean, quiet and we enjoyed a meal at the Chinese restaurant in the evening and a good breakfast choice too in the morning. we will be back!

Arrived with family for 1 night stay. The hotel needs some tlc outside as it looks rather scruffy and unkept with a very poor carpark surface. Reception and checkin was poor, very unwelcoming and even though the room types booked on line were not allocated, no appolgy given, even when we advised we were unhappy with the roomype allocated we were told nothing can be done were full!, asked again and were told again cant do anything and when we pointed out our confirmations were told that they can allocate the room type even if its different from your confirmation, Im quite sure this is not correct but did not want to argue with the girl on the desk as she was clearly no intrested and so much so she left a trainee to finsih the checkin as she had just recieved a delivery of food, and disapeared into the back office. No explanation of how to find our rooms until we asked, again very poor. Our rooms were not exactly as what we had expected from the online pictures and were not cleaned to a high standard as promised by IHG, Stained carpets and curtains, marked walls,dirty tea spoons and hospitality tray missing in one room another room the kettle still full from previous guest. Stained Pillow and marked bedding as well as miss matched bedding, some satin *****e and some plain. all in not the product you advertis for Holiday Inn. Sadly we chose to dine with you in your restaurant and that also was poor, No welcome, had to look for a member of staff to help us and then again to take our order, the food was average but poor when you consider the cost of the dishes on the menu, The soup was tasteless and had no body, the mains were equally poor and no sauces offered, we had to ask then were brought sachets more like a fast food restaurant or motorway cafe rather than a restaurant, but the dining experiance was also let down by the cold and empty atmosphere of the room, and the team who made little effort to enage with the few guests they had. Serious lack of leadership and no management presence in the time we were there, other wise these comments would have been given.

All round good stay Room was clean and comfy, just a little tired round the edges (whirlpool bath showed signs of repair). The bar was nice and the bar food was Better than average. Ideally placed for Hamilton town centre. I'd go back

We travelled from Ireland to stay in your premises for 3 nights. Everything seemed OK on arrival. We went to the room but I had to make a complaint to reception about the shower which was not working correctly ( as stated on your website ensuite rooms are refurbished to luxurious standards), I wouldn't call a shower hose from a mixer tap luxurious. To this I didn't get a satisfactory answer. We left immediately without having  a good inspection of the room as we were pushed for time to meet with friends for dinner. On return that evening as we were about to go to bed we pulled back the bed clothes and saw what looked like body hairs  on dirty sheets. On closer examination we saw a filthy duvet cover, undersheet and a badly stained mattress which was absolutely disgusting. There was also a bad smell from the bathroom among other descrepencies which I won't go into now. We made the decision not to stay so I went to reception to complain and request the return of my payment as the room was not fit for purpose and I feel that it was mis sold to us. I brought your supervisor to the room and  Of course he dismissed my complaint and queried why we left it so late to bring this matter to his attention in a way that was condescending to me even after explaining  the reason. This was extremely inconvenient as we had to find elsewhere to accommodate us at short notice which proved costly, having to book into numerous hotels to cover our trip.

We were completely exhausted when we checked in and delighted to find a comfy bed with lovely views over the river. We rested for a while and then went to the spa. The pool was just the right temperature as was the sauna and steam room. It was very relaxing. We enjoyed a great meal it was very tasty and served quickly. I'm vegan and gluten free and the choice for me was excellent. We then strolled around outside for a while catching the setting sun. The scenery was gorgeous. We slept really well and again enjoyed the spa facilities before a hearty breakfast and checked put completely refreshed at 11am the next day. We couldn't have asked for a better experience. Thank you New Lanark Mill Hotel.

First class hotel with excellent staff and rooms,I stay here every week while working up Scotland. The rooms are modern and spotless with everything you need. All of the staff who I have got to know over the last year are excellent at there jobs and can’t do enough for you.breakfast is very good with plenty of choices, evening meals are good also. I would definitely stop here with my family rather than just for work

Arrived with family for 1 night stay. The hotel needs some tlc outside as it looks rather scruffy and unkept with a very poor carpark surface. Reception and checkin was poor, very unwelcoming and even though the room types booked on line were not allocated, no appolgy given, even when we advised we were unhappy with the roomype allocated we were told nothing can be done were full!, asked again and were told again cant do anything and when we pointed out our confirmations were told that they can allocate the room type even if its different from your confirmation, Im quite sure this is not correct but did not want to argue with the girl on the desk as she was clearly no intrested and so much so she left a trainee to finsih the checkin as she had just recieved a delivery of food, and disapeared into the back office. No explanation of how to find our rooms until we asked, again very poor. Our rooms were not exactly as what we had expected from the online pictures and were not cleaned to a high standard as promised by IHG, Stained carpets and curtains, marked walls,dirty tea spoons and hospitality tray missing in one room another room the kettle still full from previous guest. Stained Pillow and marked bedding as well as miss matched bedding, some satin *****e and some plain. all in not the product you advertis for Holiday Inn. Sadly we chose to dine with you in your restaurant and that also was poor, No welcome, had to look for a member of staff to help us and then again to take our order, the food was average but poor when you consider the cost of the dishes on the menu, The soup was tasteless and had no body, the mains were equally poor and no sauces offered, we had to ask then were brought sachets more like a fast food restaurant or motorway cafe rather than a restaurant, but the dining experiance was also let down by the cold and empty atmosphere of the room, and the team who made little effort to enage with the few guests they had. Serious lack of leadership and no management presence in the time we were there, other wise these comments would have been given.

The Torrance hotel chose our school, St Vincent’s primary in East Kilbride, to benefit from their community give back Christmas parties. Primary 1 and 2 went one week and primary 3 and 4 the next (the latter I attended as a parent helper). We cannot thank the staff enough, who gave up their time voluntarily to provide such a special occasion for our children. There was a fantastic dj, face painter, entertainer, chef, waiting staff and many more who all put in such a shift that I can hardly believe they did it for free. Their enthusiasm and attention to detail was wonderful to see and greatly appreciated. The Manorview Group provided us with transport, the tables were beautifully decorated, there was plentiful food, juice, ice cream, sweeties, dancing competitions, goody bags and a visit from the main man himself, Santa. What an absolute treat this was and one the children (and adults alike) will remember forever. Thank you so much for providing a magical Christmas experience for the kids.

The service provided was pleasant. The hotel is located along the highway and has a supermarket beside with some fast food joints. The hotel is not exactly in a touristy location but it serves as a convenient location to branch out and back when visiting multiple places. Breakfast was served with sausages, bacon, eggs, cereal, etc. pretty normal of which both my children had enjoyed. Room was clean and spacious with the double bed and sofa bed. If we are visiting Scotland in future, this hotel will definitely be on our consideration.

My husband and I have stayed at this hotel around 8 times and absolutely loved it. Beautiful modern comfy rooms, lovely bar area and the best ever showers! We have always experienced first class service from lovely staff. This unfortunately came to an end when we checked in last month. There was one really lovely young lady at reception as we arrived but she was caught up with another guest sorting out a problem with the TV remote control. I believe this girl summoned another staff member to come out from the office to deal with us. Out she came, never said hello, no eye contact infact was cold, and it made me feel uncomfortable. I'm guessing she was not happy at being called out of the office. So, with a cold and hostile attitude, we were checked in and given keys. As we always requested a downstairs room, I noticed our room was upstairs. I asked if there were no downstairs rooms, and we had requested this. She said”yes so I see,” and said no, there aren't any . So would you not think that when checking someone in who had requested a downstairs room, you would at least acknowledge this. Unfortunately, this has put me off returning and we have been staying at a different hotel. It's such a shame when the hotel is lovely and that one ”huffy” receptionist can ruin everyone else's hard work.

All round good stay Room was clean and comfy, just a little tired round the edges (whirlpool bath showed signs of repair). The bar was nice and the bar food was Better than average. Ideally placed for Hamilton town centre. I'd go back

As we walked in after a long drive up from South Wales we were welcomed by Julie with a great smile and a lovely welcome. When we got up and stepped into the corridor Sarah who was cleaning the rooms gave us a wonderful friendly good morning. It is amazing what a difference this makes. Thank you, both. Overall the stay was good, room spotlessly clean, quiet and we enjoyed a meal at the Chinese restaurant in the evening and a good breakfast choice too in the morning. we will be back!

Excellent location in the centre of Biggar. Room was adequate with all basic needs, however we did have a problem with the shower. This was reported and the lovely member of staff apologised profusely and discounted our bill, which was unnecessary. We eat in the restaurant, the food was fantastic. Breakfast was beautifully served and all products fresh and local. The meat wS exceptional. Good parking out on the front and a very welcoming environment.