Hotel Dengan Kolam di San Andres Y Providencia, Colombia

I write this after a very traumatic experience. I await a full refund from hotel and *******. No update as of yet. Disheartening. Hello Roselle, Thank you for the update. I appreciate your efforts in working on my refund request with Nattivo Collection Hotel. I want to provide more context on the situation, which was extremely distressing and led to me cutting my trip short. I checked in at 3 pm on August 5th and went to sleep early as I wasn’t feeling well. In the middle of my first night, someone entered my room without any announcement of who they were. I screamed loudly, startled them, and the safety latch blocked their full entry. They shut the door without saying a word. This incident left me feeling extremely threatened and unable to sleep. At 4 am, I booked a return flight to end the vacation I had planned, feeling too scared to stay any longer. The next morning, I explained the situation to the hotel staff and recorded the encounter. Initially, they did not seem shocked or apologetic, only starting to take me seriously when I said I needed to leave due to feeling unsafe. They eventually called me a taxi to the airport as I needed to leave in 20 minutes to make my flight. They stated they’d give me a full refund but I needed to speak to *******. After an investigation, the later explained that it was a supervisor who had entered my room. They showed me the camera footage and admitted it was an error. The person who entered my room never announced themselves and did not respond to my screams, which would have been the correct action to reassure me. Instead, I was left terrified, thinking someone might be waiting for me outside my room. Why would a supervisor need to enter a room at that time? They said they thought it was empty. If that’s the case, why did they knock? As a woman traveling alone, this experience was incredibly traumatic. It is unacceptable for anyone, especially hotel staff, to enter a guest’s room in the middle of the night without proper identification and communication. This incident raises serious concerns about safety and security at the hotel. I find it highly unusual that a supervisor would not immediately contact the front desk after they heard he screaming during the attempted entry, to ensure the startled guest was informed it was a hotel employee and reassured about the situation. I hope the hotel and ******* values the safety of its customers, especially women traveling alone, and will fix the situation and offer a refund immediately. Thank you for your understanding and assistance in resolving this matter promptly.

Very good hotel. The rooms are very comfortable and all have a spectacular ocean view. Although at this time there may be some inconveniences (especially with the elevator) due to the remodeling, the vast majority of services are available. The breakfast is good but could have a little more variety. A short distance from the hotel there is a wide variety of dining options. Lots of types of food and for all budgets. The Hotel has a small private beach. The best beaches are less than 10 minutes away on foot. or you van rent an small car and do the tour around the island. It took 3 hours. Very friendly staff that solves any question or requirement.

La atención de Marysol, Luís, Elizabeth y el personal de la hostería muy agradable, todo limpio, la comida muy rica, a pesar de lo retirado del centro, usamos el transporte público y nos permitió llegar a todos los puntos de la Isla rápido y de forma económica además que conocimos varios lugares gracias a este tipo de transporte, el amanecer y el atardecer desde este punto de la Isla es bellisimo. Esperamos volver pronto, que gran experiencia SAI.

I write this after a very traumatic experience. I await a full refund from hotel and *******. No update as of yet. Disheartening. Hello Roselle, Thank you for the update. I appreciate your efforts in working on my refund request with Nattivo Collection Hotel. I want to provide more context on the situation, which was extremely distressing and led to me cutting my trip short. I checked in at 3 pm on August 5th and went to sleep early as I wasn’t feeling well. In the middle of my first night, someone entered my room without any announcement of who they were. I screamed loudly, startled them, and the safety latch blocked their full entry. They shut the door without saying a word. This incident left me feeling extremely threatened and unable to sleep. At 4 am, I booked a return flight to end the vacation I had planned, feeling too scared to stay any longer. The next morning, I explained the situation to the hotel staff and recorded the encounter. Initially, they did not seem shocked or apologetic, only starting to take me seriously when I said I needed to leave due to feeling unsafe. They eventually called me a taxi to the airport as I needed to leave in 20 minutes to make my flight. They stated they’d give me a full refund but I needed to speak to *******. After an investigation, the later explained that it was a supervisor who had entered my room. They showed me the camera footage and admitted it was an error. The person who entered my room never announced themselves and did not respond to my screams, which would have been the correct action to reassure me. Instead, I was left terrified, thinking someone might be waiting for me outside my room. Why would a supervisor need to enter a room at that time? They said they thought it was empty. If that’s the case, why did they knock? As a woman traveling alone, this experience was incredibly traumatic. It is unacceptable for anyone, especially hotel staff, to enter a guest’s room in the middle of the night without proper identification and communication. This incident raises serious concerns about safety and security at the hotel. I find it highly unusual that a supervisor would not immediately contact the front desk after they heard he screaming during the attempted entry, to ensure the startled guest was informed it was a hotel employee and reassured about the situation. I hope the hotel and ******* values the safety of its customers, especially women traveling alone, and will fix the situation and offer a refund immediately. Thank you for your understanding and assistance in resolving this matter promptly.

Very good hotel. The rooms are very comfortable and all have a spectacular ocean view. Although at this time there may be some inconveniences (especially with the elevator) due to the remodeling, the vast majority of services are available. The breakfast is good but could have a little more variety. A short distance from the hotel there is a wide variety of dining options. Lots of types of food and for all budgets. The Hotel has a small private beach. The best beaches are less than 10 minutes away on foot. or you van rent an small car and do the tour around the island. It took 3 hours. Very friendly staff that solves any question or requirement.

La atención de Marysol, Luís, Elizabeth y el personal de la hostería muy agradable, todo limpio, la comida muy rica, a pesar de lo retirado del centro, usamos el transporte público y nos permitió llegar a todos los puntos de la Isla rápido y de forma económica además que conocimos varios lugares gracias a este tipo de transporte, el amanecer y el atardecer desde este punto de la Isla es bellisimo. Esperamos volver pronto, que gran experiencia SAI.