Hotel Dengan Pools di Basque Country, Spain

Despite the location on a multi-lane road, the noise stayed outside. The fair opposite was also inaudible. The room was OK, but a bit cramped as a family room. The staff were friendly, quick and very attentive. The pool was a bit small, but there. The breakfast buffet was very good and plentiful. The evening meal was also good and the portions OK. The only downside was the €15.00 parking fee per day. For a 4* hotel, I actually expect the private parking spaces to be included in the price.

The correspondence of the people at the front desk was really good. It felt like a hotel in a small village and told me that the location was close to the airport and I could walk.

We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!

The host has been great, the girl of the reception of all, very serviceful and attentive of all, the bad and it must be said is that there was the pest chinch everywhere, you need to smoke and remove the plague because you can't get out to the terrace The hotel was very comfortable and very comfortable.

Perfect location. Very modern Very friendly staff, attentive. Sheet was missing in one bed, staff apologised and gave some biscuits. Very beautiful, highly recommend

It's a 15 minute walk from Kikutetsu station and bus terminal, and a 5 minute walk from the city center private railway station. There is a large supermarket nearby. There are many restaurants nearby, including one that serves Basque-style Japanese cuisine (the owner chef is Japanese). The hotel is stylish and clean. The only drawback is that the elevator doesn't come easily. Internet speed is ok.

Appreciated the free parking and beautiful views of the city below. The hotel is also conveniently located near the bus stop. Our hotel room was pretty clean but I would describe the room amenities as basic. The pillows were too soft - presumably due to the lack of pillow filling. The motion sensor lights in the toilet also turned off every 5 mins which was a bit annoying sometimes. For the price paid, I still think our stay was worth it.

Excelente Hotel y personal, todo fueron facilidades y repetiremos sin dudarlo. Maravillosa situación y un desayuno excelente. Habitaciones modernas con mucho estilo y gusto, silenciosas en donde se descansa fenomenal.

I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.

A very new & clean hotel. Need to take a bus ride to old town via bus or cab.  Journey is abt 15-20mins.  Breakfast at the hotel was decent. Bed was comfy but not the sofa bed, which can feel the metal frame when my kid sleep on it. Relatively value for $ if don’t mind the bus journey. No amenities around the hotel. Good for people who drives as there is free parking available.