GGuest UserThere is a stick and iron in the room. Also a bottle of water for greeting would have been nice. The kits are too thick. There are no bathing clothes in the room, only for free loan and not in oversize. It was also very cold in the room. The restaurant is very good, the breakfast was also excellent.
KKarenGreat large room
Directly opposite the Maastricht station and bus station
Walking distance to spa grocery store and 15mins walk to city centre
Stairs to reception, no lift to reception - not good for disabled people - apparently the other entrance was locked but it has a platform for wheelchair accessibility to the reception/dining room and the lift to other levels. That would have been helpful instead of dragging my suitcase and backpack up about 10 steps to reception. Not good for disabled people with heart condition and brain injury and balance issues. There was no buzzer to call for assistance and couldn't leave suitcase on the street. They need to provide instructions to guests with disabilities to proceed to the other locked door and have a buzzer on that door.
Other than that everything was great
GGuest UserAs a single traveler, I took advantage of this establishment for one night. Warm welcome, cleanliness and great comfort. The only regret is not having stayed a little longer, I will come back and recommend this establishment.
THANKS
MMohamed Sameh SolimanHotel environment was good
BUT :
1. Check in and check out timing. Four o'clock is very late for a check in. Global standard allows checking In as from 13.00 hours! Eleven o'clock is very early for checking out. Again global standard sets check out at 12.00 with possible extension to 14.00 hours.
2. The room was supposed to be ” comfort plus”. I experienced no special comfort or extra comfort for that matter. Room was standard in terms of size and equipment.
3. Reception staff allowed the ”concession” of checking out at 12.00 and went to considerable length stressing that it is a gross exception!
Not the right attitude for a service organization.
GGuest UserWhat a wonderful stay! We booked two nights, and you can use the wellness center for three full days! Beautiful hotel and very friendly staff. The town of Valkenburg is just a stone's throw away, ideal! We'll definitely be back!
GGuest UserGeweldige overnachting in upgrade bruidssuite, met ontvangst champagne in prachtige (bad)kamer. Luxe ontbijtmand en diner in aangrenzend restaurant (van de buren). Top service op dito locatie.
GGuest UserA very wonderful day. There is a very good environment here and the reception service is very good. I will come again to experience it in depth if I have the opportunity.
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