Hotel Dengan Kolam di Ayrshire Selatan, United Kingdom

We had a very enjoyable weekend at the Mercure Hotel for the Air show. Lucy at reception allocated us with a fantastic room, with a sea view (465) , thank you Lucy. Andrew at the bar, very helpful and friendly. Not to mention all the staff at breakfast, they were all great. The breakfast was delicious . The room was so clean and comfortable, we had a great sleep! Will not hesitate to visit again. Thank you all for a memorable weekend.

My son and his new wife had their wedding here what a fantastic day every small detail catered for nothing was too much for the staff here 1st class rooms food and ambiance all went towards making this a very special day indeed the weather did not affect the photo session either I would highly recommended this venue

Staff were lovely and very helpful. Changing room for swimming pool is very small and has no secure locker. It needs to get updated

I purchased vouchers for my dad's 75th birthday to allow him to experience an overnight stay and afternoon tea at this stunning location with my mum, my friend and myself. Amazing, wonderful, perfect, stunning and everyone should stay or dine here at least once. The staff met us at our car after gaining secure entry at the gate and greeted us warmly in reception before Jen showed us personally to our table for afternoon tea just off the stunning drawing room. The food and drinks served were outstanding. Everything was so fresh and the attention to detail was amazing. After our meal Jen took us to our rooms while our luggage was delivered by another member of staff. My parents Grand Sea View room was the Countess Suite with stunning views across the sea to Ailsa Craig. My friend and I stayed in the Ardstinchar Garden View room which also had Ailsa Craig views from the amazing bathroom. The gardens are stunning and we took a wander after our afternoon tea down to the Glasshouse to view the art and take in our stunning surroundings. There are no tea trays in the suites at the castle so Jen arranged for us to have drinks delivered to our room free of charge which is a lovely touch when you are ordering speciality coffees and their signature hot chocolate. Jen delivered these drinks herself and these were accompanied by shortbread and rock buns as well. We did not have dinner in the hotel as we were so full we had to take a large part of our afternoon tea back to the room with us which we enjoyed later before enjoying the comfort of our beautiful beds for the night. Breakfast the next morning was every bit as perfect as the afternoon tea had been the day before with lots of choice . Presentation was impeccable again and all the food was so fresh and tasty. Jen also took part in serving us breakfast and gave us a little history lesson about the castle in the drawing room before we went to eat. We visited the beautiful library before we checked out as well. Luckily we had lovely clear sunny days when at the venue but I would still love it in any weather. I truly hope when we return that the experience is as amazing as this trip. I could not fault anything about this hotel and if you are planning on visiting then do not hesitate as you will not be disappointed. Special thanks to Jen for all her help, service and friendliness throughout our stay. A lot of hotels could learn from her and she is a great asset to have at Glenapp Castle. Thank you again for a wonderful stay and we look forward to a future visit.

I choose to stay at Marine Troon as it was the best hotel in the area. I had a little problem when I first arrived which was sorted out by Joan on Reception to my complete satisfaction. The Sea View room was large, clean and comfortable. It contained all I needed for my stay. Kettle/Coffee Machine/Iron etc., Lyn and Joan on Reception were very helpful when I had any queries. The breakfast was beautifully cooked using good quality ingredients and served timely and piping hot. Dinner in both The Seal and The Rabbit were fabulous. For golfers the location is amazing. The spa area is great and the very warm pool and jacuzzi was a great way to relax. The only issue I had - which was not the hotels fault - is that it is under the flight path to Prestwick Airport. There was often an extremely loud plane that went overhead at around 2am which would wake me up and take me ages to get back to sleep. Having said that, I would stay there again. Thank you to all staff who made my stay special.

We stayed here in mid December to celebrate my wife’s birthday. This was not our first visit as we were impressed by the hotel standard two years earlier. The hotel is certainly a visually stunning building situated on a hill overlooking the sea. The welcome into the hotel and the check in experience are first class, as would be expected in a hotel of this standard. However, after that, we felt things went a little downhill. Our room was stunning, with a wonderful view over the Clyde towards Ailsa Craig. The room was a great size and had a nice large bathroom. The bed was exceptionally comfortable. We were disappointed to find the room was colder than expected and a stand alone electric fan had been put into the room to boost the heat, which it marginally achieved due to the size of the room. We had been told the hotel had been fully closed the day before so maybe the heating was off. The normal room heating vent was pushing out warm, but not hot, air but not significantly enough and the room heating controls had no effect. The bathroom was equally disappointing: there were no amenities at the washbasin, only one bar of soap. The drawers at the sink unit were empty - no shower caps, sewing kits, hand washes, skin creams - as you would normally expect in a five star hotel. The shower cubicle only had a shampoo container, but no body wash. We used the pool area. It was very nice and clean and plenty towels available. The vents on the floor beside the windows were pushing out cool air which made the area a little chilly. Nevertheless the pool area was relaxing and very sunny and was fine if you sat away from the windows. Dinner and breakfast were nice with plenty choice to suit most people. I guess we will visit again as my wife is a particular fan of the hotel, but I think I would prefer summer instead of winter.

We had a very enjoyable weekend at the Mercure Hotel for the Air show. Lucy at reception allocated us with a fantastic room, with a sea view (465) , thank you Lucy. Andrew at the bar, very helpful and friendly. Not to mention all the staff at breakfast, they were all great. The breakfast was delicious . The room was so clean and comfortable, we had a great sleep! Will not hesitate to visit again. Thank you all for a memorable weekend.

My son and his new wife had their wedding here what a fantastic day every small detail catered for nothing was too much for the staff here 1st class rooms food and ambiance all went towards making this a very special day indeed the weather did not affect the photo session either I would highly recommended this venue

Staff were lovely and very helpful. Changing room for swimming pool is very small and has no secure locker. It needs to get updated

I choose to stay at Marine Troon as it was the best hotel in the area. I had a little problem when I first arrived which was sorted out by Joan on Reception to my complete satisfaction. The Sea View room was large, clean and comfortable. It contained all I needed for my stay. Kettle/Coffee Machine/Iron etc., Lyn and Joan on Reception were very helpful when I had any queries. The breakfast was beautifully cooked using good quality ingredients and served timely and piping hot. Dinner in both The Seal and The Rabbit were fabulous. For golfers the location is amazing. The spa area is great and the very warm pool and jacuzzi was a great way to relax. The only issue I had - which was not the hotels fault - is that it is under the flight path to Prestwick Airport. There was often an extremely loud plane that went overhead at around 2am which would wake me up and take me ages to get back to sleep. Having said that, I would stay there again. Thank you to all staff who made my stay special.