Hotel Dengan Kolam di Bac Ninh, Vietnam

Very nice hotel.They gave me big room very comfortable and location very nice and easy shopping.Their breakfast was very good. I will go again

免費使用公共空間的洗衣機和洗衣粉， 服務：服務很好，可以在線辦理提前退房退款，效率很快 附近打車很方便，吃飯也很方便 房間很大

More or less ok. Because in Bac Ninh,not too many choice for a good hotel. This hotel marked 5 star but it is not value that. If in China it will be a 3 star.

Front desk is very nice, service staff is excellent too, Kai is a nice gentleman who help me getting the extend stay; Nhung is a very nice lady who help me fix the taxi issue. You can always to approach them for any help when you need it. Breakfast is rich and good quality, they also have swimming pool and spa on site. will back next time

感覺還可以，山上風景不錯，謝謝老闆的 哈哈～（￣▽￣～）~哈哈～（￣▽￣～）~哈哈～（￣▽￣～）~哈哈～（￣▽￣～）~

Very spacious room, great view on the 15th floor facing the older parts of Bac Ninh town. A lot of local flavor behind the hotel for those willing to explore on foot. The historical Bac Ninh Cathedral is nearby and hosts Christmas light-up activities. Good breakfast at the hotel buffet, but avoid going at other times because there are few other guests and the serving time is long. almost seem like they had to call in the chief to prepare your meal. A burger took close to 1-hour 3 separate times. Comfortable bed, clean sheets and towels changed daily, but the carpet could use some refreshing. very friendly staff.

The cons are many: -We arrived at 10pm and were given rooms right away. Great! Once we settled in, the hotel called to let us know we would be charged 50% of the room rate for checking in early. Not great! Never seen a hotel to do that before. After I pointed out they never mentioned anything to me about this surcharge beforehand, they relented, but bad first impression nonetheless. -During one of the hottest days of the summer, the electricity went out 4-5 times, each time lasted from 15-20 minutes. One time was during a massage session. It was sweltering. - Crazy miscommunication issues with the staff. I had great expectations: we had a personal butler named Ms. Mai Luong, and Ms. Ngan Nguyen from the activity team reached out to curate an itinerary for us. I booked a spa session at 8am for my dad, and a bell therapy session at 8am for me and my mom. They even printed the itinerary out for me, there were messages and all. We rushed breakfast to get to our activities on time. The spa people then made my dad wait for 30 minutes because they said I booked the 8h30 session. (I had the message with Ms. Mai Luong that said otherwise.) The bell therapist said the class was at 7am and it was over. It was actually quite hilarious. Even the hotel people couldn't agree among themselves - Ms. Ngan Nguyen insisted there was another bell session at 8am for us, but the bell therapist said nope. -The fans in our room (303 and 304) did not work. Had to call the technicians to come fix them. Room 303's fan was finally fixed. Room 304's fan was still not working by the time we left. - For a hotel advertised as a retreat away from the crowds with a focus on peaceful environment, the hotel had a curious way of doing it. They held events for big groups at the main restaurant. Ok no problem. But what with the big stereo system that blasted their godawful karaoke singing? What about other guests that came for the peace and quiet? Some inconsiderate guests also made a lot of noises around the bell therapy area and the spa, disturbing people who desperately wanted to unwind. There should be better sound-proofing or some signage asking guests to lower their voices. - The swimming pool is advertised on the website as being ”year-round”, which means heated. Not only is it ice cold, the water is murky and dirty. We did not come back. The good things: -Good location on top of a hill that has great view of the city. Breezy and airy and calm (when there is no karaoke singing.) -Fresh flowers and fresh fruits in the rooms. -The staff was nice, despite the issues. They gave us some juices to make up for the bad experience but still I had to be honest with my review, so other guests could adjust their expectations.

Khách sạn sạch sẽ, giá cả phù hợp chất lượng, nhân viên thân thiện. Nhà hàng tầng 1 đồ ăn rất ngon !

預訂房間的時候訂單顯示出來的是2張床，但是提交訂單付款以後卻又顯示出來是1張床，這個讓我們感覺很疑惑。後來入住酒店辦理住宿的時候前台工作人員服務態度還是挺好的，説給房間裏面加了一張床，但是床確實有點小。

衞生間教差，周邊環境差，泳池的水太臟，但是服務人員比較熱情

Very nice hotel.They gave me big room very comfortable and location very nice and easy shopping.Their breakfast was very good. I will go again

免費使用公共空間的洗衣機和洗衣粉， 服務：服務很好，可以在線辦理提前退房退款，效率很快 附近打車很方便，吃飯也很方便 房間很大

More or less ok. Because in Bac Ninh,not too many choice for a good hotel. This hotel marked 5 star but it is not value that. If in China it will be a 3 star.

Front desk is very nice, service staff is excellent too, Kai is a nice gentleman who help me getting the extend stay; Nhung is a very nice lady who help me fix the taxi issue. You can always to approach them for any help when you need it. Breakfast is rich and good quality, they also have swimming pool and spa on site. will back next time

感覺還可以，山上風景不錯，謝謝老闆的 哈哈～（￣▽￣～）~哈哈～（￣▽￣～）~哈哈～（￣▽￣～）~哈哈～（￣▽￣～）~

Very spacious room, great view on the 15th floor facing the older parts of Bac Ninh town. A lot of local flavor behind the hotel for those willing to explore on foot. The historical Bac Ninh Cathedral is nearby and hosts Christmas light-up activities. Good breakfast at the hotel buffet, but avoid going at other times because there are few other guests and the serving time is long. almost seem like they had to call in the chief to prepare your meal. A burger took close to 1-hour 3 separate times. Comfortable bed, clean sheets and towels changed daily, but the carpet could use some refreshing. very friendly staff.

The cons are many: -We arrived at 10pm and were given rooms right away. Great! Once we settled in, the hotel called to let us know we would be charged 50% of the room rate for checking in early. Not great! Never seen a hotel to do that before. After I pointed out they never mentioned anything to me about this surcharge beforehand, they relented, but bad first impression nonetheless. -During one of the hottest days of the summer, the electricity went out 4-5 times, each time lasted from 15-20 minutes. One time was during a massage session. It was sweltering. - Crazy miscommunication issues with the staff. I had great expectations: we had a personal butler named Ms. Mai Luong, and Ms. Ngan Nguyen from the activity team reached out to curate an itinerary for us. I booked a spa session at 8am for my dad, and a bell therapy session at 8am for me and my mom. They even printed the itinerary out for me, there were messages and all. We rushed breakfast to get to our activities on time. The spa people then made my dad wait for 30 minutes because they said I booked the 8h30 session. (I had the message with Ms. Mai Luong that said otherwise.) The bell therapist said the class was at 7am and it was over. It was actually quite hilarious. Even the hotel people couldn't agree among themselves - Ms. Ngan Nguyen insisted there was another bell session at 8am for us, but the bell therapist said nope. -The fans in our room (303 and 304) did not work. Had to call the technicians to come fix them. Room 303's fan was finally fixed. Room 304's fan was still not working by the time we left. - For a hotel advertised as a retreat away from the crowds with a focus on peaceful environment, the hotel had a curious way of doing it. They held events for big groups at the main restaurant. Ok no problem. But what with the big stereo system that blasted their godawful karaoke singing? What about other guests that came for the peace and quiet? Some inconsiderate guests also made a lot of noises around the bell therapy area and the spa, disturbing people who desperately wanted to unwind. There should be better sound-proofing or some signage asking guests to lower their voices. - The swimming pool is advertised on the website as being ”year-round”, which means heated. Not only is it ice cold, the water is murky and dirty. We did not come back. The good things: -Good location on top of a hill that has great view of the city. Breezy and airy and calm (when there is no karaoke singing.) -Fresh flowers and fresh fruits in the rooms. -The staff was nice, despite the issues. They gave us some juices to make up for the bad experience but still I had to be honest with my review, so other guests could adjust their expectations.

Khách sạn sạch sẽ, giá cả phù hợp chất lượng, nhân viên thân thiện. Nhà hàng tầng 1 đồ ăn rất ngon !

預訂房間的時候訂單顯示出來的是2張床，但是提交訂單付款以後卻又顯示出來是1張床，這個讓我們感覺很疑惑。後來入住酒店辦理住宿的時候前台工作人員服務態度還是挺好的，説給房間裏面加了一張床，但是床確實有點小。

衞生間教差，周邊環境差，泳池的水太臟，但是服務人員比較熱情

衞生間教差，周邊環境差，泳池的水太臟，但是服務人員比較熱情