Hotel Shanghai dengan Spa

Guest Feedback & Appreciation Hotel: Bellagio Staff Member Recognized: Mr. Gary I have stayed at Bellagio on numerous occasions, both personally and while hosting business partners. Overall, the hotel’s facilities are good and suitable for business travelers. However, I have consistently felt that the service quality does not always match the standard of the facilities. From my observation, many members of the service team are very young, with some being university students or interns. While they are polite, enthusiastic, and willing to help, they understandably lack practical experience. As a result, there have been occasions where commitments made by one staff member were not followed through, requests were delayed, or guests received little or no update on the progress. For example, some service requests took more than 30 minutes before any response or feedback was provided. During my most recent stay, however, I experienced a noticeable difference because of Mr. Gary. Unlike my previous stays, where feedback often ended without any follow-up, Mr. Gary responded promptly whenever an issue was raised. More importantly, he consistently followed up until the matter was resolved. Whenever an immediate solution was not available, he quickly proposed practical alternatives to ensure that my needs were met. His sense of ownership and commitment to guest satisfaction were clearly evident. One example was when I was using the hotel’s meeting room. The meeting room display only supported HDMI, while most modern laptops now use Type-C connections. The hotel did not have a Type-C-to-HDMI adapter available. Upon noticing this, Mr. Gary immediately arranged for the use of a hotel computer as an alternative, allowing my meeting to continue without interruption. This was a thoughtful and effective solution that demonstrated excellent customer service and problem-solving ability. There was also an occasion when I requested a clothes rack for my room. After waiting for more than 30 minutes, it still had not been delivered. Once I informed Mr. Gary, he immediately investigated the matter, ensured the request was fulfilled, and sincerely apologized for the delay. On another occasion, I requested express laundry collection. Unfortunately, the garments were not collected until the following day. After I informed Mr. Gary, he immediately arranged for the issue to be handled. As the delay resulted from the hotel’s oversight, the express service charge was waived. I appreciated both the prompt recovery and the willingness to take responsibility for the mistake. I would also like to offer a suggestion regarding the hotel’s laundry service. I believe there is still room for improvement in handling premium garments. Many high-end clothing brands use removable care labels for comfort, meaning the garments no longer have washing instructions attached. At several other international hotels, the laundry teams are experienced enough to identify the appropriate cleaning method based on the fabric and garment construction, supported by more advanced laundry equipment and processes. At Bellagio, however, the laundry team appeared less confident in handling such items. I hope the hotel will continue investing in staff training and equipment upgrades to further improve this service. Overall, Bellagio offers very good facilities and provides a comfortable environment for both business and leisure travelers. While there are still opportunities to strengthen service consistency across the team, I would like to specifically recognize Mr. Gary for his professionalism, responsiveness, initiative, and strong sense of ownership. His proactive attitude, effective communication, and genuine commitment to solving guests’ problems significantly improved my experience during this stay. Employees like Mr. Gary truly represent the level of hospitality that guests remember, and I sincerely hope the hotel recognizes and encourages more team members to demonstrate the

Sebelum melancong, saya melihat beberapa hotel dan akhirnya memutuskan Pudong Shangri-La. Tidak perlu dikatakan lokasinya selesa. Saya menempah bilik double deluxe di Bangunan Pujiang untuk dua malam. Saya tiba lewat pada malam pertama Selepas turun dari bas, seorang penyambut membantu saya mengambil bagasi saya dan menghantarnya terus ke bilik. Dalam bilik jenis ini, saya diberikan pemandangan bandar dan sebahagian pemandangan sungai (Gambar 3). Keesokan paginya, saya memberitahu meja depan bahawa saya fikir saya boleh mendengar bunyi bising di dalam bilik (saya tidak dapat mendengarnya semasa saya tidur, tetapi saya boleh mendengarnya sedikit pada siang hari saya mengatur untuk juruteknik). lihat dan katakan ia adalah kerana ia berdekatan dengan lif, yang membuatkan kaunter penerimaan tetamu sangat gembira. Hotel ini membantu saya menukar bilik dan menaik tarafnya kepada bilik pemandangan sungai dengan pemandangan Kompleks Bangunan Wanguo (Gambar 1.2). , yang benar-benar bertimbang rasa. Saya bersarapan dua kali di hotel Makanannya kaya, buahnya sedap, dan kopinya sedap. Saya juga mengalami bufet hotel untuk makan malam, yang juga berada di ruang makan Yi Coffee. Salmon dan udang manis semuanya segar, dan babi susu panggang yang rangup juga lazat secara keseluruhan, saya sangat berpuas hati. Kakitangan perkhidmatan semuanya sopan dan baik. Perbezaan harga antara tempoh cuti dan waktu biasa tidaklah begitu besar, yang sangat teliti. Sudah disyorkan kepada rakan-rakan. Saya akan memilih di sini lagi lain kali saya datang.

am writing to file a formal complaint about my stay at the Ritz-Carlton Shanghai. The experience was absolutely unacceptable: · The plumbing was a disaster — the toilet wouldn't flush properly. · The water temperature in the shower was completely unadjustable. I spent 15 minutes twisting the tap all the way to cold, but the water never changed temperature — it stayed scalding hot the entire time. · No basic sofa or settee in the room — nowhere to sit or lie down except the bed. And this wasn't a standard room — this was a suite. · The appliances and furniture look at least 20 years old, with visible signs of wear and tear everywhere. · I left my phone to charge overnight — I specifically checked that the charger was working before going to bed. Woke up in the morning to find my phone hadn't charged at all. The power outlets work intermittently at best. · The Wi-Fi was terrible — slow and with extremely low data throughput. It kept buffering and disconnecting, making it impossible to get any work done or even browse normally. · No razor provided in the bathroom. · The hairdryer had no attachments — not a single nozzle or diffuser. And to make things even worse, there wasn't a single power outlet in the bathroom. So in a 5-star hotel, I had to dry my hair next to the bed, with no mirror nearby. Absolutely ridiculous. · The breakfast was very mediocre — just a plain omelet with bacon, and they still managed to ruin it. To top it all off, I decided to order room service. The delivery driver dropped off my food at the reception desk at 10:20 PM and sent me a photo as proof. Do you know how long I had to wait for someone to bring it up to my room? 40 minutes. I went down to the front desk twice to ask about my order, and no one even apologized. We're in the 21st century — most hotels have delivery robots that bring food to your door in 5 minutes. Here, I paid three or four times as much and received this level of service. It's simply insulting. I have already canceled my second night and am checking out early. For this kind of money and with this kind of service, this stay was a complete disgrace. I expect a substantial refund for the night I actually spent here.

Due to the recent Typhoon Dolphin, I opted for a staycation at Kerry Hotel Pudong by Shangri-La. Upon arrival, there was no assistance from the bell staff or porters. During checkin, The receptionist handed me a small slip of paper which, at first glance, I assumed was some sort of advisory regarding Typhoon Dolphin. Upon closer inspection, I realised that this tiny, thin and flimsy piece of paper was actually the Kerry Club welcome letter. I found this genuinely surprising. A Club welcome letter is one of the first touchpoints for premium-room guests and would normally be presented on proper stationery. Instead, this looked more like a piece of scrap office paper I would use to test whether a pen still had ink. More importantly, the receptionist did not explain my Club benefits. There was no explanation of breakfast hours, breakfast venue, hotel facilities, checkout time, Club Lounge opening hours or other Club privileges. There was not even a simple introduction along the lines of, “You have been assigned a park-facing room on the Club floor.” As a result, when I entered my room on Level 25, I was initially rather confused. My first impression was that the room felt noticeably dated and I genuinely could not tell whether I had actually been assigned a Club Room. I was not sure if it was one. There was no Club welcome letter placed on the desk, no welcome amenity and no Nespresso machine. In its place were several packets of instant coffee. Even the complimentary bottled water was the basic Coca-Cola-owned Chun Yue (纯悦) brand. At that point, the sign along the corridor was the clearest indication I had received that this was a Club-level stay. Not a great first impression. However, it did get better from there, since I discovered that John Masters toiletries were available in the bathroom, which were nice to use, and I was in fact placed in a high floor room that overlooked century park and I could see the lovely view of the 3 iconic skyscrapers of Shanghai. The housekeeping team were amazing, the longest I waited was just 30 minutes after I had requested items, and they were checking in on whether I needed anything during the turndown service, they were also incredibly friendly and polite. The room was also immaculately cleaned. Truly 5 stars! The lounge was also great - evidenced by the amount of people using it during my 3 nights here at this hotel- the lounge was always busy. The evening cocktail service served beyond the usual typical hors d'oeuvres, and was more like a simple dinner buffet. The main dish on my last night - Beef Biryani was really good, and quite authentic in my opinion. It was good by club lounge food standards. The club lounge staff were also excellent. I remember a Caucasian male staff member — unfortunately, I did not get his name or position — who spoke fluent English, answered my queries clearly and resolved any issues I had promptly. Kudos to him! The gym was so huge and well equipped that I thought I had walked into an expensive commercial gym a la FitnessFirst or Virgin Active. The pool was also large with 5 swimming lanes. Back to the room. The bed was quite hard. On the positive side, the air-conditioning remained strong, quiet and effective despite the age of the hotel. The bathroom was probably where the age of the room was most apparent. There was no rain shower or bidet. Some of the floor tiles near the entrance also appeared to be loose, as I could hear and feel slight movement beneath them whenever I walked in and out. Check-out was brisk and straightforward. This time, a member of staff proactively assisted me with my luggage, loaded my bags into my DiDi and helped with the car door. Overall, I believe Kerry Hotel Pudong remains a good choice for business travellers who need to be close to the Shanghai New International Expo Centre (SNIEC), Huamu or other parts of Pudong. However, I would rate its value for money as merely average.

What can I say about this place that hasn't been said before? It's the second time that we stayed at the Peninsula. This second time was actually a last minute idea on our way out from Shanghai. This time, we finally got to see the Peninsula pool and it was amazing! Honestly the best hotel pool I've ever seen! The breakfast was once again, amazing. All the art deco accoutrements are so beautiful as well. It is really one of the most awesome places one could stay and it was fortunate that we did. If you're trying to decide where to stay in Shanghai, it doesn't get much better than this!

I highly appreciate the outstanding concierge service at Waldorf Astoria Shanghai on the Bund. Special gratitude goes to Brin, Tom and Rookie. They are polite, responsive and highly professional. They kindly helped handle luggage, arranged transportation and offered practical travel tips around the Bund. Every request was dealt with efficiently and attentively. Their thoughtful care made my stay comfortable and pleasant. I will definitely choose this hotel again and recommend it to friends.

Not sure where to start! Banyan tree has surpassed every expectation. From the second you step out of your vehicle, they accommodate you inside taking care of all your luggage and offering complimentary tea. The service at the reception was the best we have experienced and we have travelled to a lot of counties. Deslin at reception was the superstar of our experience, she made our transition as smooth as can be, she’s a really good representation of China’s top tier services. Thanks Banyan Hotel, thanks Deslin! Ps: Don’t make the mistake on missing out on the buffet breakfast. Really quality food and unlimited options.

⭐⭐⭐⭐⭐ An Absolutely Outstanding Experience at Conrad Shanghai! Our stay at Conrad Shanghai was nothing short of exceptional! From the moment we arrived until the day we left, everything exceeded our expectations. The location is absolutely perfect, right in the heart of Shanghai, with easy access to the city’s best attractions, shopping areas, and restaurants. The cleanliness was impeccable, the rooms were beautifully maintained, and every detail reflected the highest standards of five-star luxury. What truly made our stay unforgettable, however, was the outstanding hospitality and professionalism of the entire staff. Everyone was incredibly welcoming, attentive, and genuinely committed to making our experience special. 🌟 A Very Special Thank You to Molly! 🌟 Molly deserves exceptional recognition for her extraordinary kindness, dedication, and professionalism. She went above and beyond in every possible way, sparing no effort to ensure that our stay in Shanghai was as comfortable, enjoyable, and memorable as possible. Her genuine care, warm personality, and willingness to help with absolutely everything made us feel not just like hotel guests, but truly valued and welcomed. Molly is a remarkable asset to Conrad Shanghai and a shining example of what world-class hospitality should be. People like her are the reason guests fall in love with a hotel and look forward to returning. A huge thank you to Molly and the entire Conrad Shanghai team for making our visit to this beautiful city such a wonderful experience. Without hesitation, one of the best hotel experiences we’ve ever had! Highly recommended! ⭐⭐⭐⭐⭐ We will definitely be back!

Pengalaman penginapan yang sangat, sangat memuaskan Reka bentuknya sangat baik, dan peralatan tempat tidur, bekalan, pemandangan dan ***a hiasan semuanya terkemuka. Sebaik sahaja anda memasuki W, terdapat haruman memori uniknya Apa yang anda lihat di hadapan anda adalah persembahan cita rasa pereka, dan apa yang anda dengar di telinga anda adalah lagu berirama, yang membuatkan orang berasa gembira dan santai. meninggalkan memori perjalanan yang tidak dapat dilupakan dan mendalam! Persekitaran sarapan pagi juga luar biasa, dengan pelbagai jenis makanan, yang sangat sesuai untuk mendaftar masuk dan mengambil gambar. Kaca partition di sebelah tab mandi boleh dilaraskan kepada mod kalis cahaya, yang memberikan rasa privasi Reka bentuk ini sangat bagus berbaring dan tidur sehingga subuh.

I had a wonderful stay at this hotel. The hotel is beautiful, and the room was spacious, clean, and very comfortable. I especially loved the automatic toilet, which was a really nice touch. The staff were incredibly friendly, helpful, and welcoming. They were always willing to assist and made us feel very well taken care of. The location is also very convenient, with a shopping mall and train station nearby, making it easy to get around and find places to eat and shop. Overall, a great hotel with excellent service and a very convenient location. I would definitely stay here again!