Hotel Dengan Spa di Tyne Dan Wear, United Kingdom

The cleanliness is good, bed is comfortabe, facilities is ok. The only thing is the noise from the outside, the buiding is near the main road, so it's a little noisy sometimes, the double glzing helps to reduce the noise. The location is 10 minutes walk from the train station, The road from the train station to the hotel is uphill, and some places are quite steep, making it difficult to pull the suitcase.

Location of the hotel is amazing. Walking distance to city centre. Room was really clean. Only bad point is you can hear street noise. There is a private car park 2 mins away from the hotel. Hotel road is not open to car traffic.

We have stayed at this hotel twice and both times we were greeted by friendly staff both times we had no problems with the rooms food also in restaurant was nice no complaints either all in all our stay was made friendly.

The location of hotel is nearby the city centre so it is good for visitors. The breakfast was provided by inn was simple but it is very good for visitors to take away for travelling.

Booked a club room for£10 more than standard through Trip.com Great service. Room and facilities and views Free food and drink in lounge 17:30-19:30 Wow!!!

Great hotel which has kept it's grandeur. The room was spotless and the decor was minimalistic which was in keeping with hotel. It was a great price and I will stay again. Staff were friendly.

The second time at the Hotel, staff friendly, this time room wasn't ready on time. Also, fresh plastered walls in the bathroom. Coffee stains all up the bedroom. Cleaners weren't the quietest banging doors, and it wasn't early. This was noon when we had been out for.lovely walk around Newcastle.

Stayed one night - bank holiday Sunday in a Club double room with full English buffet breakfast and a drinks voucher each included. We stayed in room 511 which seemed slightly more spacious than other rooms of this type however only had a partial river view due to being at the end of the corridor. On booking we had requested to have additional pillows for the bed and this was done for our arrival. A very good overnight stay in a hotel located within easy walking distance of bars and restaurants on the quayside. Will be a returning guest .

We are in the IHG club and have therefore stayed at other Indigo hotels. This was our first visit to Newcastle. We got off to a bad start because when I tried to phone the hotel prior to our arrival I was put into an endless loop which didn't get anywhere. I eventually had to contact Indigo Central who had the same problem getting through. Someone from the hotel did then contact me however and apologised that there were issues with the telephone system. Not a good first impression however. The other issue we had was with the room cards which I had to have re-calibrated a total of five times in the two days we were there. We were eventually told that if we kept them in the same pocket as a mobile phone or in its vicinity this would stop the card working. This is not an issue that we recall having had elsewhere. The room was modern and comfortable, as was the bathroom. We found the mattress to be on the hard side. There were plenty of plugs, there was adequate lighting and a room safe. Tea, coffee and biscuits were provided as was a fridge with bottled water. We ate in the hotel on our first night and found the food to be very good. We had been confused that within the hotel itself there were signs referring to a Marco Pierre White restaurant, but it turned out that this had closed. The restaurant is now the Grainger. There was a good choice of self-service breakfast, and also a cooked menu. So the positives outweigh the negatives, and we would probably stay here again if we came back to Newcastle.

room size is quite big. location: close to the bridge gym is ok service: no slippers provided, need to buy by yourself toothbrush might be provided upon request air conditioning is not warm enough in cold days on one day housekeeping did not clean the room.

The cleanliness is good, bed is comfortabe, facilities is ok. The only thing is the noise from the outside, the buiding is near the main road, so it's a little noisy sometimes, the double glzing helps to reduce the noise. The location is 10 minutes walk from the train station, The road from the train station to the hotel is uphill, and some places are quite steep, making it difficult to pull the suitcase.

Location of the hotel is amazing. Walking distance to city centre. Room was really clean. Only bad point is you can hear street noise. There is a private car park 2 mins away from the hotel. Hotel road is not open to car traffic.

We have stayed at this hotel twice and both times we were greeted by friendly staff both times we had no problems with the rooms food also in restaurant was nice no complaints either all in all our stay was made friendly.

The location of hotel is nearby the city centre so it is good for visitors. The breakfast was provided by inn was simple but it is very good for visitors to take away for travelling.

Booked a club room for£10 more than standard through Trip.com Great service. Room and facilities and views Free food and drink in lounge 17:30-19:30 Wow!!!

Great hotel which has kept it's grandeur. The room was spotless and the decor was minimalistic which was in keeping with hotel. It was a great price and I will stay again. Staff were friendly.

Stayed one night - bank holiday Sunday in a Club double room with full English buffet breakfast and a drinks voucher each included. We stayed in room 511 which seemed slightly more spacious than other rooms of this type however only had a partial river view due to being at the end of the corridor. On booking we had requested to have additional pillows for the bed and this was done for our arrival. A very good overnight stay in a hotel located within easy walking distance of bars and restaurants on the quayside. Will be a returning guest .

We are in the IHG club and have therefore stayed at other Indigo hotels. This was our first visit to Newcastle. We got off to a bad start because when I tried to phone the hotel prior to our arrival I was put into an endless loop which didn't get anywhere. I eventually had to contact Indigo Central who had the same problem getting through. Someone from the hotel did then contact me however and apologised that there were issues with the telephone system. Not a good first impression however. The other issue we had was with the room cards which I had to have re-calibrated a total of five times in the two days we were there. We were eventually told that if we kept them in the same pocket as a mobile phone or in its vicinity this would stop the card working. This is not an issue that we recall having had elsewhere. The room was modern and comfortable, as was the bathroom. We found the mattress to be on the hard side. There were plenty of plugs, there was adequate lighting and a room safe. Tea, coffee and biscuits were provided as was a fridge with bottled water. We ate in the hotel on our first night and found the food to be very good. We had been confused that within the hotel itself there were signs referring to a Marco Pierre White restaurant, but it turned out that this had closed. The restaurant is now the Grainger. There was a good choice of self-service breakfast, and also a cooked menu. So the positives outweigh the negatives, and we would probably stay here again if we came back to Newcastle.

Great location, only 4 minutes walk from the train station. The room is large and well-equipped, and the windows are large to see the scenery. The only downside is that the mattress is hard for me and the sheets are not very neat. Also there are no tissues provided in the room. For the price, I think it's great value for money and have nothing to complain about.

Very good Hotel, cannot fault it except,the restaurant food is overpriced for.the quality and portion sizes hardly any choice limited menu. Menu needs updating and not so greedy.on.prices. G Lansing.

The second time at the Hotel, staff friendly, this time room wasn't ready on time. Also, fresh plastered walls in the bathroom. Coffee stains all up the bedroom. Cleaners weren't the quietest banging doors, and it wasn't early. This was noon when we had been out for.lovely walk around Newcastle.

room size is quite big. location: close to the bridge gym is ok service: no slippers provided, need to buy by yourself toothbrush might be provided upon request air conditioning is not warm enough in cold days on one day housekeeping did not clean the room.

We stayed for 6 nights and whilst not cheap was excellent value for money. The rooms are large with a massive bed and sofa. Clean ensuite with an excellent shower. Front of house staff were friendly but Steph and Megan were exceptional. As were Ferida and Jimmy in the restaurant for breakfast. The breakfast was plentiful with lots of hot and cold choice. My only observation is that as the hot food is cooked then kept warm at the self-service station, items such as the fried eggs and tomatoes can dry out. However you can request fresh omelette (excellent) or poached eggs (excellent) or fresh mushrooms (excellent) or black pudding (more than excellent!!). We only ate one of our six evening meals in the restaurant as after a four hour drive, it was easier. The food was fine but the service from Josh was fabulous ... a credit to the hotel. My only criticism was when I read my bill having got home, there was an automatic 12.5% service charge for the meal. If you like Indian food I can certainly recommend Jashn restaurant which is only four minutes drive and was one of the best Indian meals I have ever had (I could also recommend Michelangelo for high quality Italian and only 8 minutes from the hotel). We had a fabulous break seeing family and friends and will certainly be back next year and would stay at the Delta again

GOOD points- Welcomed and checked in by a friendly, informative and pleasant lady, who had a sunny disposition and was juggling numerous roles including serving in bar, cheking in/out (Reception) and cooking/serving to name a few, this lady was approachable, knowledgeable and extremely helpful. BAD points- where to start .. 1. Rooms where outdated (which would have been fine if clean), extremely poorly maintained and certainly not cleaned daily (if at all). Behind bathroom door was a collection of dirt, dust amd bit of rubbish, cleaner cleary has not closed this door or cleaned behind it for a while! Skirting boards where thick with dirt, sheets had holes amd walls had some kind of fluid ”sprayed” all over them (i dread to think what but can't discount it may be human material) im saddened to write this but feel its necessary to inform and alert others. A lick of paint, bottle of bleach and a hoover would have made such a difference at very little cost to hotel. 2. To access rooms you need to venture through an unused dining room (well not used to dine in) its used as a storage facility and is unsightly, after this you make your way along what i can only describe as the ”staff corridor” past the greasy kitchen (door was wide open) and other areas that i would imagine elsewhere would be out of public view to a steepish staircase which lead to the rooms. 3 Corridor leading to rooms was dark and dingy in day light but worse at night as none of the lights apart from the illuminated ”Fire Exit” sign so we relied on torches from our phones to navigate safely. I did not expect the Ritz for the prive we paid for a family of 3 but i do expect the basics to be right which is cleanliness, cleanliness and cleanliness!! Surely has no-one learned from Covid-19?!? Cleanliness should always be a priority even even more so during a pandemic.

Hotel is great for a value no frills overnight stay. Staff are friendly and helpful. Pleasant bar area with food available. Was unseasonably warm overnight when we stayed therefore room was extremely warm, no air conditioning. Clean and comfortable rooms with what you need for a quick stay.

Warm greeting from reception. We choose the king room. The room was clean and the bed was comfortable. TV did not work as signal kept vanishing. Room a little dated and the bathroom felt a little small.

We attended a wedding at this hotel and booked through a link the bride gave us. The link did not work so we were charged full price for our stay. We had previously spoke to the hotel who said they would remove the discount for us on our day of arrival so we wouldn't miss out. On check-in the receptionist told us we would not be getting the discount as it had already been taken off the amount, it had not. They even tried to charge us £272 on check-in instead of £212 on my booking. We have ended up paying way more than we should and the hotel have not been able to give me a print out of the invoice which shows our discount. I have a print out of the room price but it does not show that a discount code was used orthat a discount is applied to the price. Terrible customer service as none of our questions have been answered and no reduction in our price. They are going to ”take on our feedback”. The reception are no help and certainly do not do their best to help solve a problem. The amount on my booking is also less than they charged me when I got there which means they have not even honoured the price it shows on my booking.