Start with the positives: a clean private swimming pool, decent food to order, delivered on time to the villa, and well maintained gardens. And then there's the rest. The tone was set with bait and switch at check in. We paid for a three bedroom, three bath villa, and were shown and promised the same. On check in we found our villa had two bathrooms. When we pointed this out, the manager promised an adjustment to the rate we had prepaid. Sivana never followed up with the promised adjustment. Other issues ranged from annoyances to major inconveniences. The villa came equipped with four televisions, but after moving in we discovered the villa had no access to television signals. The property manager sent a technician, who confirmed the absence of television signals, but he cheerfully said we could watch YouTube or even get Netflix if we had a subscription. After escalating to the sales manager, someone eventually came with the missing piece of hardware, near bedtime. Another major issue, never resolved, was that the main gate to the property was broke. We called three times and ended up manually dragging the metal gate closed so our car would have some measure of protection at night. In order to drive out of the property, we called the manager, and I watched as he struggled to manually open the malfunctioning gate. The gate's drive motor did not function. In the kitchen a stench of rotting food wafted from the kitchen sink drain. One suspects either a plumbing problem or lack of proper maintenance. In one of the two bathrooms, we had to manually remove hair so the shower would drain after use. Again, I suspect bad plumbing or bad design. Noise was also an issue in the villa, as sound echoed off of unprotected walls. We were told this particular villa was a 'show villa' and others were not available. Still, we expected and should have gotten a price adjustment at minimum. Since we booked weeks in advance, this substitution of a broken 'show villa' should not have happened. These villas have potential, but under current management, I'd avoid staying at Sivana. We will not return to Sivana Gardens despite their attractive location and nice gardens. For less cost, one could rent two cabins at an excellent nearby hotel resort and be assured of service and functioning equipment.
Sangat Baik
24 Ulasan