Apartment di Quintana Roo, Mexico

Absolutely shocking, do not stay here! The experience from start to finish WILL be a bad one. Avoid like the plague. Let’s start at the beginning…. There were two people in front of me checking in when we arrived, it took the two staff just over 30 minutes to book these customers in. The staff (Raul and Cecilia) appeared to struggle to use the IT system and could not manage to work the card machine either. They held me at the desk 20 minutes before giving up and requesting I came back later to pay….. this was no speedy process either. They also ran a seemingly archaic paper system alongside the IT setup, just to slow things down a little further. There were no towels in the room, we rang reception and asked for some - only to be told that they had ran out. We had to ***** one of the beds and use the bed sheets to dry ourselves after washing. Very late on that night we managed to get hold of a couple of towels and when we got up in the morning to shower there was no water. Now I travel plenty and understand that there can be issues with water feeds, this is exactly what the staff blamed it on. Well, until I went to the restaurant opposite and found out that they actually had water. The breakfast was appalling. I wouldn’t feed it to a pig, in fact I’m not sure that a pig would eat it. Plenty of shell in the scrambled egg though, if that’s your thing……? A small tanker came and left, the hotel then had water. I’m not sure how long it will last, only time will tell. (Edit - it ran out again the same evening). I was lucky enough to rinse the soap from my burning skin, I have attached a picture- you can see the water is selected at full flow and also the minimal volume of water coming out of the shower head. The staff appeared to be anything but bothered about all of the issues and unfortunately couldn’t care less about putting things right. On the plus side the location is ok(ish) and the room was clean…. This clean room could be fully enjoyed upon managing to open the door. The key card system seems to have a bit of an issue. You can get the lift moving after swiping your card a small number of times, getting into our room though was a different story and always took around 20 to 30 swipes. I forgot to mention the pool, sat in the shade and very dirty. Nothing like the pictures we saw. This is not a review from a disgruntled customer, I am not that person. 2 nights of shocking accomodation will not spoil my fairly lengthy trip. I would stay here again, if it were $20 a night. £320 for two nights in this place - absolute robbery! There are some outstanding Air b n b’s around here for far less dollar and in a totally different league to this hole also, do yourself a favour and book one of those instead.

Nice and clean and a great location I will be back I'm for sure we'll be back.

I found this apartment in good location near to a big mall and bus center which goes to deferent cities from Cancun and the cleaners were very friendly and the manager is also a very good person, the only problem in this season mosquitoes which bites us and not feel comfortable. The AC was working well and small swinging pool water is changing regularly 👌 . Finly found it very good 👍 .

Beautiful beach resort in Cancun! Excellent location great food, great beach bar, excellent service very friendly, atmosphere, and very secure! Rooms and food are very fairly priced! If you are coming to Cancun, I highly recommend that you stay at this very fine resort!

Amazing hotel. We loved this place, the room we chose was the jungle room, it was so nice, clean and had a safe & fridge included. It also had a bath and shower. The hotel complex was so unique and beautiful. The rooftop pool was lovely and the sushi restaurant was unbelievable. But also just the food from the hotel was so nice, we had pasta arabitta which was so good. The drinks are a little pricey but so worth it, I loved the smoothies and the raspberry Moscow mule was the best cocktail I’ve had. To top it off the staff are absolutely fantastic, so helpful and will do anything to make sure your stay is amazing. Could not recommend more. The location is a little far from the main ***** in tulum, but we managed fine with taxis which is right outside the hotel which was fine and places around the hotel are nice, just make sure you stay on the main streets like xibak as around certain back streets can be a little sketchy.

Just stayed in one of the units for 5 n ights. Have travelled extensively adn this definitely ranks as one of the best places I have stayed. Only a 30-45 min ride from Cancun airport. Can arrange transpo ahead time right through the condo/hotel. The check in was seamless--ladies at front desk so friendly,professional,courteous. The entire staff for that matter is kind,helpful, will help get you whatever you want or need. Erick was always super helpful!!! The facilities are lush,green, decorated beautifully, great breeze form the water. The place is immaculate. Pools are great-clean, beautiful hot tub w built in seats facing the ocean is a nice touch! Some of the units have their own hot tubs. I was so pleasantly surprised by all the amenities like coffee grounds, paper products, water form the dispenser etc- amenities not usually included when I have rented condos . Looved being able to get day passes to the local gym and enjoy yoga, bootcamp etc. Location is perfect. Right on the beach. Sargassum was bad some days but hotels on beach trying really hard to keep it cleaned up-not their fault, problem all along the coasts,even Florida getting hit hard w it. I loved that Taj has its own nice little private beach area, comfy chairs w umbrellas complementary, cute restaurant on beach. Few minute walk north of us is Mamitas Beach and another beach just to south of us, also wlaking,if you want more aciton. Few block walk to 5th ave w all it's shops,restaurants,music.,nightclubs. Loved it so much I already booked a room here for an upcoming trip.

Absolutely shocking, do not stay here! The experience from start to finish WILL be a bad one. Avoid like the plague. Let’s start at the beginning…. There were two people in front of me checking in when we arrived, it took the two staff just over 30 minutes to book these customers in. The staff (Raul and Cecilia) appeared to struggle to use the IT system and could not manage to work the card machine either. They held me at the desk 20 minutes before giving up and requesting I came back later to pay….. this was no speedy process either. They also ran a seemingly archaic paper system alongside the IT setup, just to slow things down a little further. There were no towels in the room, we rang reception and asked for some - only to be told that they had ran out. We had to ***** one of the beds and use the bed sheets to dry ourselves after washing. Very late on that night we managed to get hold of a couple of towels and when we got up in the morning to shower there was no water. Now I travel plenty and understand that there can be issues with water feeds, this is exactly what the staff blamed it on. Well, until I went to the restaurant opposite and found out that they actually had water. The breakfast was appalling. I wouldn’t feed it to a pig, in fact I’m not sure that a pig would eat it. Plenty of shell in the scrambled egg though, if that’s your thing……? A small tanker came and left, the hotel then had water. I’m not sure how long it will last, only time will tell. (Edit - it ran out again the same evening). I was lucky enough to rinse the soap from my burning skin, I have attached a picture- you can see the water is selected at full flow and also the minimal volume of water coming out of the shower head. The staff appeared to be anything but bothered about all of the issues and unfortunately couldn’t care less about putting things right. On the plus side the location is ok(ish) and the room was clean…. This clean room could be fully enjoyed upon managing to open the door. The key card system seems to have a bit of an issue. You can get the lift moving after swiping your card a small number of times, getting into our room though was a different story and always took around 20 to 30 swipes. I forgot to mention the pool, sat in the shade and very dirty. Nothing like the pictures we saw. This is not a review from a disgruntled customer, I am not that person. 2 nights of shocking accomodation will not spoil my fairly lengthy trip. I would stay here again, if it were $20 a night. £320 for two nights in this place - absolute robbery! There are some outstanding Air b n b’s around here for far less dollar and in a totally different league to this hole also, do yourself a favour and book one of those instead.

Nice and clean and a great location I will be back I'm for sure we'll be back.

Just stayed in one of the units for 5 n ights. Have travelled extensively adn this definitely ranks as one of the best places I have stayed. Only a 30-45 min ride from Cancun airport. Can arrange transpo ahead time right through the condo/hotel. The check in was seamless--ladies at front desk so friendly,professional,courteous. The entire staff for that matter is kind,helpful, will help get you whatever you want or need. Erick was always super helpful!!! The facilities are lush,green, decorated beautifully, great breeze form the water. The place is immaculate. Pools are great-clean, beautiful hot tub w built in seats facing the ocean is a nice touch! Some of the units have their own hot tubs. I was so pleasantly surprised by all the amenities like coffee grounds, paper products, water form the dispenser etc- amenities not usually included when I have rented condos . Looved being able to get day passes to the local gym and enjoy yoga, bootcamp etc. Location is perfect. Right on the beach. Sargassum was bad some days but hotels on beach trying really hard to keep it cleaned up-not their fault, problem all along the coasts,even Florida getting hit hard w it. I loved that Taj has its own nice little private beach area, comfy chairs w umbrellas complementary, cute restaurant on beach. Few minute walk north of us is Mamitas Beach and another beach just to south of us, also wlaking,if you want more aciton. Few block walk to 5th ave w all it's shops,restaurants,music.,nightclubs. Loved it so much I already booked a room here for an upcoming trip.

This location is off the beaten path and away from the loud and overwhelming tourist zone of the Playa. Note that there is a shopping centre, grocery store and Oxxo all within a 15-minute walking distance. The staff Susy and Eric were incredibly friendly and amazing property hosts. The penthouse room was clean, spacious and the bedroom was comfortable and cool. Note that the room is on the top floor so the sun will heat up the cement and the A/C in the living room will not always be able to compensate. Get a cheap stand-up fan at Walmart and problem fixed!

I took my extended family to Playa del Carmen for a fun week. I booked 4 separate 2 bedrooms / 2 bathrooms suites at Anah Suites but were given 3 suites at Anah Downtown and 1 suite at Anah La Playa across the street. They were overbooked and our concierge, Daniel Jimenez, tried to accommodate us by offering to move us to the La Quinta by Anah on 5th Avenue & 40th, but we realized that the current location was actually the best since it was close to everything. Daniel was really accommodating and the staffs were really nice! The suites were offered at a good price for the money, however, it is close to a busy street. I let the rest of my family stay at the suites at Anah Downtown and we stayed in the suite at La Playa across the street. Our room was clean but one of the toilet wasn't flushing in 1 bathroom and the shower barely worked in the other bathroom. This was annoying at first, but wasn't a big deal since we spent most of our time outdoors doing activities. Be warned that nearby streets are constantly busy (noise all day and all night) and for our trip, the other guests were coming home at 3:00AM in the morning and making a lot of noise. Playa del Carmen is very close to Xcaret, Xplor, Xel-ha, Tulum and a lot of cenotes that were really fun to swim in. We will definitely do this again soon.

We chose this hotel because it is very close to the ADO bus terminal in Playa del Carmen. As an aside the ADO bus line is a great way to travel in Mexico, fares are inexpensive, and the buses are very comfortable. The room was large with a king-sized bed, the A/C worked well and could be set to a desired temperature. There was a small refrigerator and a coffee machine in the room. Downside is that the hotel does not supply the coffee or fixings you have to bring your own, there is coffee for sale in the lobby, but it is instant. Breakfast can be included in the room price, but you are given a voucher and have to walk a couple of blocks to find the restaurant that provides the food. There was a pool to help cool off after walking around the area. Bathroom was a bit odd; the shower and the toilet were in the same small enclosure and the bathroom sink was in a separate spot. It would be better to have shower and sink together rather than shower and toilet. The other downside is that not all of the staff speak English, and my Spanish is at best poor! Basically, it is a good and inexpensive place to spend a night or two as a rest in a long journey.

Absolutely shocking, do not stay here! The experience from start to finish WILL be a bad one. Avoid like the plague. Let’s start at the beginning…. There were two people in front of me checking in when we arrived, it took the two staff just over 30 minutes to book these customers in. The staff (Raul and Cecilia) appeared to struggle to use the IT system and could not manage to work the card machine either. They held me at the desk 20 minutes before giving up and requesting I came back later to pay….. this was no speedy process either. They also ran a seemingly archaic paper system alongside the IT setup, just to slow things down a little further. There were no towels in the room, we rang reception and asked for some - only to be told that they had ran out. We had to ***** one of the beds and use the bed sheets to dry ourselves after washing. Very late on that night we managed to get hold of a couple of towels and when we got up in the morning to shower there was no water. Now I travel plenty and understand that there can be issues with water feeds, this is exactly what the staff blamed it on. Well, until I went to the restaurant opposite and found out that they actually had water. The breakfast was appalling. I wouldn’t feed it to a pig, in fact I’m not sure that a pig would eat it. Plenty of shell in the scrambled egg though, if that’s your thing……? A small tanker came and left, the hotel then had water. I’m not sure how long it will last, only time will tell. (Edit - it ran out again the same evening). I was lucky enough to rinse the soap from my burning skin, I have attached a picture- you can see the water is selected at full flow and also the minimal volume of water coming out of the shower head. The staff appeared to be anything but bothered about all of the issues and unfortunately couldn’t care less about putting things right. On the plus side the location is ok(ish) and the room was clean…. This clean room could be fully enjoyed upon managing to open the door. The key card system seems to have a bit of an issue. You can get the lift moving after swiping your card a small number of times, getting into our room though was a different story and always took around 20 to 30 swipes. I forgot to mention the pool, sat in the shade and very dirty. Nothing like the pictures we saw. This is not a review from a disgruntled customer, I am not that person. 2 nights of shocking accomodation will not spoil my fairly lengthy trip. I would stay here again, if it were $20 a night. £320 for two nights in this place - absolute robbery! There are some outstanding Air b n b’s around here for far less dollar and in a totally different league to this hole also, do yourself a favour and book one of those instead.

Nice and clean and a great location I will be back I'm for sure we'll be back.

Just stayed in one of the units for 5 n ights. Have travelled extensively adn this definitely ranks as one of the best places I have stayed. Only a 30-45 min ride from Cancun airport. Can arrange transpo ahead time right through the condo/hotel. The check in was seamless--ladies at front desk so friendly,professional,courteous. The entire staff for that matter is kind,helpful, will help get you whatever you want or need. Erick was always super helpful!!! The facilities are lush,green, decorated beautifully, great breeze form the water. The place is immaculate. Pools are great-clean, beautiful hot tub w built in seats facing the ocean is a nice touch! Some of the units have their own hot tubs. I was so pleasantly surprised by all the amenities like coffee grounds, paper products, water form the dispenser etc- amenities not usually included when I have rented condos . Looved being able to get day passes to the local gym and enjoy yoga, bootcamp etc. Location is perfect. Right on the beach. Sargassum was bad some days but hotels on beach trying really hard to keep it cleaned up-not their fault, problem all along the coasts,even Florida getting hit hard w it. I loved that Taj has its own nice little private beach area, comfy chairs w umbrellas complementary, cute restaurant on beach. Few minute walk north of us is Mamitas Beach and another beach just to south of us, also wlaking,if you want more aciton. Few block walk to 5th ave w all it's shops,restaurants,music.,nightclubs. Loved it so much I already booked a room here for an upcoming trip.

This location is off the beaten path and away from the loud and overwhelming tourist zone of the Playa. Note that there is a shopping centre, grocery store and Oxxo all within a 15-minute walking distance. The staff Susy and Eric were incredibly friendly and amazing property hosts. The penthouse room was clean, spacious and the bedroom was comfortable and cool. Note that the room is on the top floor so the sun will heat up the cement and the A/C in the living room will not always be able to compensate. Get a cheap stand-up fan at Walmart and problem fixed!

I took my extended family to Playa del Carmen for a fun week. I booked 4 separate 2 bedrooms / 2 bathrooms suites at Anah Suites but were given 3 suites at Anah Downtown and 1 suite at Anah La Playa across the street. They were overbooked and our concierge, Daniel Jimenez, tried to accommodate us by offering to move us to the La Quinta by Anah on 5th Avenue & 40th, but we realized that the current location was actually the best since it was close to everything. Daniel was really accommodating and the staffs were really nice! The suites were offered at a good price for the money, however, it is close to a busy street. I let the rest of my family stay at the suites at Anah Downtown and we stayed in the suite at La Playa across the street. Our room was clean but one of the toilet wasn't flushing in 1 bathroom and the shower barely worked in the other bathroom. This was annoying at first, but wasn't a big deal since we spent most of our time outdoors doing activities. Be warned that nearby streets are constantly busy (noise all day and all night) and for our trip, the other guests were coming home at 3:00AM in the morning and making a lot of noise. Playa del Carmen is very close to Xcaret, Xplor, Xel-ha, Tulum and a lot of cenotes that were really fun to swim in. We will definitely do this again soon.

We chose this hotel because it is very close to the ADO bus terminal in Playa del Carmen. As an aside the ADO bus line is a great way to travel in Mexico, fares are inexpensive, and the buses are very comfortable. The room was large with a king-sized bed, the A/C worked well and could be set to a desired temperature. There was a small refrigerator and a coffee machine in the room. Downside is that the hotel does not supply the coffee or fixings you have to bring your own, there is coffee for sale in the lobby, but it is instant. Breakfast can be included in the room price, but you are given a voucher and have to walk a couple of blocks to find the restaurant that provides the food. There was a pool to help cool off after walking around the area. Bathroom was a bit odd; the shower and the toilet were in the same small enclosure and the bathroom sink was in a separate spot. It would be better to have shower and sink together rather than shower and toilet. The other downside is that not all of the staff speak English, and my Spanish is at best poor! Basically, it is a good and inexpensive place to spend a night or two as a rest in a long journey.

I found this apartment in good location near to a big mall and bus center which goes to deferent cities from Cancun and the cleaners were very friendly and the manager is also a very good person, the only problem in this season mosquitoes which bites us and not feel comfortable. The AC was working well and small swinging pool water is changing regularly 👌 . Finly found it very good 👍 .

Beautiful beach resort in Cancun! Excellent location great food, great beach bar, excellent service very friendly, atmosphere, and very secure! Rooms and food are very fairly priced! If you are coming to Cancun, I highly recommend that you stay at this very fine resort!

It is an amazing place with coral reef, Lagoon and white sandy beech all within the resort. Service has been excellent and the excursion to Tulum and Cenote is totally worth it. In here, everyday is a workout day and every night is a party night. Great vibes, sport activities, food and drink. The staff here are very friendly. Special mention to Jersey who took care of our early arrival and and late check out arrangement. Thanks you so much!

Beautiful location next to ferry and beach…. Felt like I live in nature… thanks ..

The room was very clean and modern. It was nice to able to cook my own meals to save money. The staff were very helpful and polite. It's not a resort. It's a place to stay after a long day at the beach.