Apartment di Masovia, Poland

It was an excellent experience, from the beginning till the end. Very beautiful room, amazing bed and the smell in the lobby that much perfect that I would wear it as a parfume. We haven’t tried breakfast but our friends are saying that’s it’s amazing. Will come back again and try next time.

At beginning I’d like to say that it’s in the quite good location. Easy to walk to the center or catch some bus. Biedronka on the ground floor also useful. Staff very friendly and helpful, tower A has a 24-hour reception. I chose the room ”Superior”, at first glance it looked great, however, after a closer look you can notice some tiny cracks in the wall and tiny scuffs on the wall. Kitchen basic equipped, countertop in one place cracked (MDF laminate), you can already see the tooth of time in this room. Cabinets don’t close properly (hinge torn out), on the plus side, washing machine (but no powder/capsules) and dishwasher (one capsule for a stay of 3d day), which was held on one screw in the cabinet, sometimes there was an unpleasant smell from under the sink. Living room nice, TV a little old, but has many channels even foreign, sofa comfortable. As for the bathroom, there is nothing to complain about, nice, there was gel and hot water, only the white towels had small red spots(maybe some lipstick?). The bedroom is also in good condition, fresh bedding, TV, the only problem was the hard touching door and the non-functioning led behind the bed. In summary, certainly on the plus side air conditioning in the living room and bedroom, cleanliness of the bathroom, friendly staff, free wifi. On the other hand, the downsides that I remember the most are the problem with the bedroom door(probably fell on the hinges) and problems with the cabinets in the kitchen - torn out hinge and (ATTENTION!) failure to meet the deadline for returning the deposit, I had to wait a whole month (only after not accepting the transaction, the bank reversed the payment)! I also wrote an e-mail about this, but did not receive a reply.

So hard to write a bad review during pandemics, when so many hotels and apartments are in difficult situation. However I feel obliged to warn other travellers. Let the great dissappointment that I experienced be a warning sign. I made the reservation in Platinum Residence Mokotow, for the night from 6.11.2020 to 7.11.2020. Reservation was confirmed and the payment on my credit card was blocked. When we arrived to the accommodation, the lady at the front desk required me to present physical credit card, that I did not have with me. I offered to make a contactless payment by telephone but it was refused. Cash payment was refused as well. There was not even the slightest effort or good will to try to resolve the problem. The only answer I heard from the reception personel (and later from the manager) was ”it is our rule, we can not check you in, it is our rule and it was clearly stated in the reservation”. Thus we were left with no option to check in (20:30 and it was raining outside, we were after more then 4 hours of driving). We left the accommodation and called the assistant at the portal that we made the reservation. He called the accommodation and latter informed me that they finally agreed to accept cash payment. Immediately we went to the Platinum Residence Mokotow but the reception was closed and there was no one present to check us in. As it was getting late, I had to book another place for that night where we managed to check in without any problems. It was possible to make a contactless payment by telephone. If you are looking for potential problems go to Platinum Apartments Mokotow. It is really hard to find such bad customer service and rude treatment in hospitality industry nowadays. If you want to sleep well at night go for other places. Fighting with your accommodation managers is the last thing one would like to do when travelling. By the way, it was not against their rules to charge my card for the accommodation service they did not provide.

Comfortable-ish, but will not return. This is a rental flat apartment complex near Wilanow. It’s far from the city center, can be done with public transportation (bus stop a few steps away) in ~ 40-60 minutes, or with a taxi in 15-30 minutes. There is a Zabka a few minutes walk away but nothing else nearby. On the plus, the surroundings are quiet. My flat (“premium”) was reasonably sized (not large), had a double bed, wardrobe, nice bath (with washing machine – think only the premium flats have these) and a kitchenette – double hob, sink, small fridge (no freezer…) and a microwave. No oven. Lighting was nice and bright, bit of a lack of natural light (inexplicably small and high window in kitchenette). Set out a bit like a studio flat. Enough storage space, wifi worked fine. The furnishings are mid-level Ikea quality, which is a shame – could be much nicer. Maintenance could be better – door lock was dodgy, curtains did not fully close. The real problem is no soundproofing. There was only a regular door separating my flat and the one next door – could hear their conversations as though they were in my flat. Noise travels easily from the flat above – an insomniac in the flat above decided to move all the furniture around at 11pm every night…. In fairness, the price was low so this does represent fair VFM. However, next time I’ll stick to the city center – with a hotel that has decent soundproofing. If you do go – get an upper-floor room.

Havalimanına yakınlığı, ulaşım kolaylığı çok büyük bir avantaj. Otel biraz eski, ancak temizliği ve düzeni ile bunu çok hissettirmiyor. Odaları ortalama büyüklükte... otoparkı da var. Her şeyi ile baktığınızda ortalama bir otel....

It was a very nice and cosy boutique B&B and I recommend this place strongly. The Chopin concert was impressive and memorable with a piece of tasty apple scramble. I saw lots of things relates to Chopin and the history of Poland, they fired my feeling of journey. This locates between Warsaw central station and the old town so gives nice opportunity to look around the city. There are lots of museums, restaurants, and stops of buses & trams! You should try brilliant home made breakfast with nice coffee and honey. Finally, the smile and hospitality of hotel staffs warmed up my heart in snowy January days. See you next time soon!

Apartament bardzo mnie rozczarował. Z braku pokoi w innym standardzie dostaliśmy Junior Siut. Generalne wrażenie robi dobre. To nowa inwestycja, więc w pokojach jest jeszcze schludnie i czysto. Większość mebli jest kompletnie niefunkcjonalna, lodówka pod piekarnikiem (?!) za stołem, sprawiała, że koszmarnie się z niej korzystało. Składana kanpa, która rozjeżdżała się po złożeniu, kiedy się na nien siedziało. Do tego ze skrzynią, w ktotej zmieściła się tylko jedna poduszka i prześcieradło. Koszmarny wielki kloc - stolik kawowy - którego przesuwanie do rozłożenia kanapy wymagało 3 osób. Brak lampki i kontaktów w okolicy kanapy. Zakładając, że jest to także miejsce do spania, fatalnie zaprojektowany pokój. Zestaw do parzenia kawy/herbaty na 3 dni pobytu dla 3 osób zawiera 2 zielone herbaty, 2 jednorazowe cukry i 2 saszetki rozpuszczalnej kawy. Wyposażenie w aneksie kuchennym: 3 łyżki na krzyż, obdrapana z teflonu mała patelnia i jeden mały już ztępiony nożyk. Oczywiście tależe kubki też były, w ilości 3 sztuki. Jeden malutki worek na śmieci! Zero ręczników papierowych czy jakiejś ściereczki w kuchni. Apartament z aneskem? To jakis żart, bywała w apartamentach i zawsze była w nich kawa, herbata, sól, pieprz, cukier itd. Bo to apartamenty z aneksem!!! Szumnie zwany zestaw kosmetyków, to tani żel pod prysznic w zbiorczym dozowniku. Oczywiście sprzątanie w pokojach dodatkowo płatne. Nic wcześniej spałam w Mecure i pokoj w tej samej cenie to niebo a ziemia. Na domiar złego o 7:00 zerwał nas na nogi alarm ewakuacyjny. O tym, że w zasadzie po chwili wiadomo było, że to fałszywy alarm dowiedzieliśmy się dopiero po tym jak opuscilismy budynek i po odczulaniu chwili udaliśmy się do recepcji, w której jakby nic się nie stało. Z okna widok na ścianę bloku z balkonami, zero prywatności, no ale wiedziałam jaki hotel wybieram. No i to pozycjonowanie się na lokalizację w centrum... Chyba obrzeża centrum Warszawy. Może dla Warszawiaków to centrum, ale dla gości hotelowych niekoniecznie. Całość troszkę nadrabia całkiem miła obsługa.

部屋はとても綺麗で滞在自体はとても満足でした。ここの施設は自分でチェックインする方式だったのですが、ホテルから詳細メールが来ておらず、当日1人だったこともあり、かなり大変でした。連絡したらすぐに対応はしてくれましたが、、。このようなトラブルも時には起こるのだということは知っておいていただけると良いのかなと思います。特に1人で旅する方は気を付けてください。あとホテルもどこにあるのかかなり分かりづらかったです。人に聞いて何とか辿り着きました、、。 それ以外はかなり満足です！

Bardzo ładny apartament, wygodne łóżko, swietna lokalizacja. Niestety, ekspres do kawy nie działał a do picia tylko droga woda z barku. Wszystko jest jednak ok. Najbardziej zszokowało mnie zachowanie recepcjonista, który okropnie potraktował starszego Pana pochodzenia ukraińskiego, który próbował mu wytłumaczyć że ma opłacona rezerwację na inne nazwisko. Recepcjonista krzyczał że nie rozumie co starszy pan mówi, choć bez znajomości ukraińskiego łatwo się było domyśleć. Okropne, nacjonalistyczne zachowanie młodego gówniarza w stosunku do starszego człowieka!

It was an excellent experience, from the beginning till the end. Very beautiful room, amazing bed and the smell in the lobby that much perfect that I would wear it as a parfume. We haven’t tried breakfast but our friends are saying that’s it’s amazing. Will come back again and try next time.

At beginning I’d like to say that it’s in the quite good location. Easy to walk to the center or catch some bus. Biedronka on the ground floor also useful. Staff very friendly and helpful, tower A has a 24-hour reception. I chose the room ”Superior”, at first glance it looked great, however, after a closer look you can notice some tiny cracks in the wall and tiny scuffs on the wall. Kitchen basic equipped, countertop in one place cracked (MDF laminate), you can already see the tooth of time in this room. Cabinets don’t close properly (hinge torn out), on the plus side, washing machine (but no powder/capsules) and dishwasher (one capsule for a stay of 3d day), which was held on one screw in the cabinet, sometimes there was an unpleasant smell from under the sink. Living room nice, TV a little old, but has many channels even foreign, sofa comfortable. As for the bathroom, there is nothing to complain about, nice, there was gel and hot water, only the white towels had small red spots(maybe some lipstick?). The bedroom is also in good condition, fresh bedding, TV, the only problem was the hard touching door and the non-functioning led behind the bed. In summary, certainly on the plus side air conditioning in the living room and bedroom, cleanliness of the bathroom, friendly staff, free wifi. On the other hand, the downsides that I remember the most are the problem with the bedroom door(probably fell on the hinges) and problems with the cabinets in the kitchen - torn out hinge and (ATTENTION!) failure to meet the deadline for returning the deposit, I had to wait a whole month (only after not accepting the transaction, the bank reversed the payment)! I also wrote an e-mail about this, but did not receive a reply.

So hard to write a bad review during pandemics, when so many hotels and apartments are in difficult situation. However I feel obliged to warn other travellers. Let the great dissappointment that I experienced be a warning sign. I made the reservation in Platinum Residence Mokotow, for the night from 6.11.2020 to 7.11.2020. Reservation was confirmed and the payment on my credit card was blocked. When we arrived to the accommodation, the lady at the front desk required me to present physical credit card, that I did not have with me. I offered to make a contactless payment by telephone but it was refused. Cash payment was refused as well. There was not even the slightest effort or good will to try to resolve the problem. The only answer I heard from the reception personel (and later from the manager) was ”it is our rule, we can not check you in, it is our rule and it was clearly stated in the reservation”. Thus we were left with no option to check in (20:30 and it was raining outside, we were after more then 4 hours of driving). We left the accommodation and called the assistant at the portal that we made the reservation. He called the accommodation and latter informed me that they finally agreed to accept cash payment. Immediately we went to the Platinum Residence Mokotow but the reception was closed and there was no one present to check us in. As it was getting late, I had to book another place for that night where we managed to check in without any problems. It was possible to make a contactless payment by telephone. If you are looking for potential problems go to Platinum Apartments Mokotow. It is really hard to find such bad customer service and rude treatment in hospitality industry nowadays. If you want to sleep well at night go for other places. Fighting with your accommodation managers is the last thing one would like to do when travelling. By the way, it was not against their rules to charge my card for the accommodation service they did not provide.

Comfortable-ish, but will not return. This is a rental flat apartment complex near Wilanow. It’s far from the city center, can be done with public transportation (bus stop a few steps away) in ~ 40-60 minutes, or with a taxi in 15-30 minutes. There is a Zabka a few minutes walk away but nothing else nearby. On the plus, the surroundings are quiet. My flat (“premium”) was reasonably sized (not large), had a double bed, wardrobe, nice bath (with washing machine – think only the premium flats have these) and a kitchenette – double hob, sink, small fridge (no freezer…) and a microwave. No oven. Lighting was nice and bright, bit of a lack of natural light (inexplicably small and high window in kitchenette). Set out a bit like a studio flat. Enough storage space, wifi worked fine. The furnishings are mid-level Ikea quality, which is a shame – could be much nicer. Maintenance could be better – door lock was dodgy, curtains did not fully close. The real problem is no soundproofing. There was only a regular door separating my flat and the one next door – could hear their conversations as though they were in my flat. Noise travels easily from the flat above – an insomniac in the flat above decided to move all the furniture around at 11pm every night…. In fairness, the price was low so this does represent fair VFM. However, next time I’ll stick to the city center – with a hotel that has decent soundproofing. If you do go – get an upper-floor room.

Havalimanına yakınlığı, ulaşım kolaylığı çok büyük bir avantaj. Otel biraz eski, ancak temizliği ve düzeni ile bunu çok hissettirmiyor. Odaları ortalama büyüklükte... otoparkı da var. Her şeyi ile baktığınızda ortalama bir otel....

It was a very nice and cosy boutique B&B and I recommend this place strongly. The Chopin concert was impressive and memorable with a piece of tasty apple scramble. I saw lots of things relates to Chopin and the history of Poland, they fired my feeling of journey. This locates between Warsaw central station and the old town so gives nice opportunity to look around the city. There are lots of museums, restaurants, and stops of buses & trams! You should try brilliant home made breakfast with nice coffee and honey. Finally, the smile and hospitality of hotel staffs warmed up my heart in snowy January days. See you next time soon!

Apartament bardzo mnie rozczarował. Z braku pokoi w innym standardzie dostaliśmy Junior Siut. Generalne wrażenie robi dobre. To nowa inwestycja, więc w pokojach jest jeszcze schludnie i czysto. Większość mebli jest kompletnie niefunkcjonalna, lodówka pod piekarnikiem (?!) za stołem, sprawiała, że koszmarnie się z niej korzystało. Składana kanpa, która rozjeżdżała się po złożeniu, kiedy się na nien siedziało. Do tego ze skrzynią, w ktotej zmieściła się tylko jedna poduszka i prześcieradło. Koszmarny wielki kloc - stolik kawowy - którego przesuwanie do rozłożenia kanapy wymagało 3 osób. Brak lampki i kontaktów w okolicy kanapy. Zakładając, że jest to także miejsce do spania, fatalnie zaprojektowany pokój. Zestaw do parzenia kawy/herbaty na 3 dni pobytu dla 3 osób zawiera 2 zielone herbaty, 2 jednorazowe cukry i 2 saszetki rozpuszczalnej kawy. Wyposażenie w aneksie kuchennym: 3 łyżki na krzyż, obdrapana z teflonu mała patelnia i jeden mały już ztępiony nożyk. Oczywiście tależe kubki też były, w ilości 3 sztuki. Jeden malutki worek na śmieci! Zero ręczników papierowych czy jakiejś ściereczki w kuchni. Apartament z aneskem? To jakis żart, bywała w apartamentach i zawsze była w nich kawa, herbata, sól, pieprz, cukier itd. Bo to apartamenty z aneksem!!! Szumnie zwany zestaw kosmetyków, to tani żel pod prysznic w zbiorczym dozowniku. Oczywiście sprzątanie w pokojach dodatkowo płatne. Nic wcześniej spałam w Mecure i pokoj w tej samej cenie to niebo a ziemia. Na domiar złego o 7:00 zerwał nas na nogi alarm ewakuacyjny. O tym, że w zasadzie po chwili wiadomo było, że to fałszywy alarm dowiedzieliśmy się dopiero po tym jak opuscilismy budynek i po odczulaniu chwili udaliśmy się do recepcji, w której jakby nic się nie stało. Z okna widok na ścianę bloku z balkonami, zero prywatności, no ale wiedziałam jaki hotel wybieram. No i to pozycjonowanie się na lokalizację w centrum... Chyba obrzeża centrum Warszawy. Może dla Warszawiaków to centrum, ale dla gości hotelowych niekoniecznie. Całość troszkę nadrabia całkiem miła obsługa.

部屋はとても綺麗で滞在自体はとても満足でした。ここの施設は自分でチェックインする方式だったのですが、ホテルから詳細メールが来ておらず、当日1人だったこともあり、かなり大変でした。連絡したらすぐに対応はしてくれましたが、、。このようなトラブルも時には起こるのだということは知っておいていただけると良いのかなと思います。特に1人で旅する方は気を付けてください。あとホテルもどこにあるのかかなり分かりづらかったです。人に聞いて何とか辿り着きました、、。 それ以外はかなり満足です！

Bardzo ładny apartament, wygodne łóżko, swietna lokalizacja. Niestety, ekspres do kawy nie działał a do picia tylko droga woda z barku. Wszystko jest jednak ok. Najbardziej zszokowało mnie zachowanie recepcjonista, który okropnie potraktował starszego Pana pochodzenia ukraińskiego, który próbował mu wytłumaczyć że ma opłacona rezerwację na inne nazwisko. Recepcjonista krzyczał że nie rozumie co starszy pan mówi, choć bez znajomości ukraińskiego łatwo się było domyśleć. Okropne, nacjonalistyczne zachowanie młodego gówniarza w stosunku do starszego człowieka!