Hotel Dengan bar di Scottish Borders, United Kingdom

Well it was once my family home, I come from the Murray's of black barony on my mother's side. Everyone was very kind and helpful, the place looks like it could do with a lick of paint but it is an ancient building I suppose. The ground and surrounding trees are beautiful, the ceilings could be higher but I suppose people weren't so tall back in those days although my grandfather was 6 foot 5 and I'm 6 foot 2 so I think my family are mostly quite tall. It was grand but not as grand as I had imagined from the photos and my mental image of the place having never visited before but knowing it was built by my aristocratic family. I half expected a free cup of tea and a slice of cake which I jokingly mentioned to the staff when I booked my stay 😂, but you know as with any chain these personal privileges can't be authorised without going to head quarters probably in some other country like America?

Lovely hotel with a great spa and beautiful overall. The restaurant was very good as well, although quite expensive. Our main disappointment was the change to the kids’ pool access policy. It used to include both a morning and afternoon slot, but children are now only allowed in the morning. It definitely gave the impression that the hotel is moving towards discouraging families from visiting the hotel. Unfortunately, the staff attitude reinforced this feeling. We were repeatedly reminded when our child needed to leave the spa, including being stopped well before the end of the allocated time to make sure we were aware of the cut-off. It just didn’t feel particularly welcoming or family-friendly. That said, it is probably a nice choice for couples looking for a quiet, child-free getaway and who are happy with the premium pricing (for example, around £15 for a glass of wine).

Hotels was great service was fab and food in restaurant great. Only thing missing is a jacuzzi in the spa. Our trip was spoilt by the reception charging us twice for our accommodation. Already paid via trip.com and then got home to discover the hotel had also charged directly. Despite informing Hotel of this error on day of departure, a week later and multiple tel call we still haven’t the money returned to our account. As a result we will not be returning as very poor post trip customer care!

I had a fantastic weekend at the Newcastle arms hotel, it was a welcoming and friendly environment, the staff were friendly enough, Michelle and Lorain went out of there way to make sure we were happy and catered for in every way there such lovely people. I would definitely stay again, the rooms are reasonable priced and it’s a lovely little village, there’s not much to do In the town but it’s lovely for a relaxing trip away, I would recommend to others.

A walking holiday turned to a nightmare when my wife was taken acutely ill and ending up in hospital, first in Melrose and later in Edinburgh. I needed a place to stay and happened on the G and A.On relating my tale to Dawn she ordered me to sit down, brought me a cup of tea and biscuits, said of course there was a room and to stay as long as needed. It was such a relief to have matters settled so easily and with such sympathy. I kept them updated on my wife's progress and eventual discharge from hospital.Both she and Graham made a really difficult time that much easier.Both of us will always be so grateful for all they did, way beyond the call of duty and at a time that due to Covid cannot have been easy for themselves

Gorgeous old family estate turned Hotel/Guest House. Spacious and comfortable room. Perfect location to come back to after driving around exploring the Scottish Boarders. Breakfast service was lacking in its service. Young and inexperienced staff spent too much time standing around doing nothing instead of ensuring the buffet was stocked, used dishes cleared off tables, or even tables set for guests.

Lovely room, brilliant location, staff were friendly and welcoming. Place to store bikes and sunny outdoor space. Only minor flaw was not being able to order my favourite cocktail from the bar (despite it being stocked with all the ingredients to make it). Will definitely be back.

What a great place to stay! The room was clean and provided a really good nights sleep. Sadly, dinner service was not available during the evening of my stay but everything else was really great. I would definitely stay here again.

Had a great 4-night stay at the Tontine. All the staff were friendly and very helpful. Food was delicious and there was a good choice. Our favourite place was in the lounge on a comfy sofa with a cocktail. Hope to stay again.

Beautiful building set up high out of Hawick. Exceptionally friendly and helpful staff, great food in lovely restaurant. Basic bedroom was large, well-equipped with great shower room. Cleanliness10 out of 10. Will use again.