Hotel Dengan Breakfast di Nagano Prefecture, Japan

The location is superb as its just infront of Nagano Station. Room was fine but a bit outdated but still acceptable. The local Japanese staff was really friendly and helpful but the Indian/Bangladeshi guy who was at the receptionist was cocky. We asked whats the nearby attraction places we could go while waiting for the check-in time (because he did not allow early check-in, which still understandable) but he simply said, ‘you can go to the infomation counter at Nagano station’ Bruh???? What’s wrong with you? Who hurt you, brother? Hence, i cant really appreciate his service, but the older Japanese guy was really friendly and tried to help even he was not really fluent in English but i still appreciate his effort. Oh btw, there is no free parking for guests. You will need to park it somewhere else nearby the hotel.

This is a perfect spot in Nagano if you want to take a break before heading to other parts such as Hakuba for skiing . It is literally right at the station and connected via MIDORI where you can buy groceries and with lots of restaurants. Due to fight delay, we arrived late at night at around 10pm. MIDORI shops were all closed but ht path to hotel still open and we can still find plenty of cafes nearby. It has reserved Alpico bus to Hakuba right at hotel or you may go to the regular bus stop at bus station 26 for higher frequency of bus service. Will definitely stay here again if we need to stop over at Nagano. Though the hotel is not new, it’s spacious and clean enough for a comfortable stay .

Location: Near to Karuizawa train station (approximately 15 min walk to hotel west) and 10min walk to shopping mall. 5 min shuttle bus to reach ski area. Room: Clean and comfortable. But the bath powder is like toilet detergent scent. Amenities: there is Family mart operates until 11pm in hotel west. Service: Front desk lady can’t really speak English and hard to communicate. The man at cloakroom is unfriendly. Shuttle bus service: Shuttle bus service provided within the shopping area, hotel east and west. However, the instruction is unclear to us. When we queued up for the bus to station, the hotel staff did not inform us the bus was here and to align the bus but just change the next bus arrival timing. Until entire lane of the guests missed the bus. We had to walk all the way to station with our huge luggage. Snow Park: No clear direction or sign board to go snow park from hotel east. The snow park area is kinda small and suitable for young kid (below 7 years old). It is boring for kid above 7 years old.

1. Parking - Parking is behind the hotel, and they will check your booking and give you a parking chit (駐車券). The person manning the parking situation doesn't inform you beforehand that you have to bring this chit to the lobby for check in. We left it on the dashboard as we thought it indicates that we can park here. If you're travelling with alot of baggage, it can get pretty inconvenient as you will have to walk one round around the hotel for accessible routes to avoid a flight of stairs. 2. Check in procedure - 三條-san was helping us with the check in. Did not feel welcomed, and everything just felt routined and mechanical. This was still acceptable. When it came to asking for the parking chit, we said we left it on the dashboard and whether we could return later to show it to him. We were really not informed that we had to bring it to the reception. 三條-san's face immediately showed a face of disgust and annoyance, and he mildly rolled his eyes too in displeasure. My partner immediately ran to the car to get it for him there and then. This was pretty shocking to me as I did not expect Japanese hospitality to be this rude and nobody mentioned to us to bring the chit to the reception. He could have been more patient and handled it more professionally. We were also unaware at the time of making a hotel reservation that you have to book a breakfast slot at the time of your check in. We checked in at around 7pm, and we were only left with the 6am or 6:30am breakfast slot. This felt very restrictive as everyone has different waking habits or plans for the next day (Felt like we were back in school). You were also restricted to 50 minutes duration at breakfast. Having to change my plan entirely just because of this restriction felt ridiculous. Would I get a refund of the cost of the breakfast if I can't make it for any of the breakfast timings? If this was made known at the point of the hotel reservation, I might have reconsidered as the slots for the more human timings seem to get snatched up really quickly. All in all, the check in progress was pleasant and 三條-san was a huge reason for it. I will recommend future visitors to avoid him if you see that there are other staff manning the reception desk. 3. The J floor rooms were lovely. Clean, decent size, filled with amenities and complimentary drinks even those in the fridge. The hotel room itself was lovely compared to what happened in the lobby. 4. Breakfast - Despite being left with the ridiculously early breakfast slots, breakfast spread was great. Wide range of food and if you get a window seat, you have a good view of the city.

Nice hotel. Had an enjoyable stay. Paid for room upgrade for 2000 yen per night, it was worth it. A lot of restaurants are within walkable distance. Enjoyed the free sake tasting provided daily by the hotel and the chocolate muffin was yummy. Sadly, we missed the free bread.

I had a wonderful stay at Smile Hotel Nagano. The staff were extremely polite, helpful, and welcoming, which made my experience very comfortable from check-in to check-out. The ambience of the hotel is pleasant and relaxing, and everything was well maintained and clean. The services were smooth and efficient, and I truly appreciated the attention to guest comfort. Overall, it was a great stay, and I would definitely recommend Smile Hotel Nagano to anyone visiting the city. I would love to stay here again!

The hotel is located close to Nagano Station, only a 5-minute walk away. The room is not very large, but not too small either. The onsen is a bit small and can get crowded. I loved the staff’s service—they were very kind—and I especially enjoyed the ice cream provided during onsen hours and free soba at night. Breakfast was very good. I liked the beef suki soup and the Nagano pork.

元々は長野を代表するクラシカルホテル。 建て替わってしまいましたが、スタッフの品格とおもてなしはさすがです。 土日は結婚式の会場利用があるので、華やかな装いの方々とすれ違います。 最も安い部屋(旧館のシングルを2人で利用)に泊まったたので、部屋の設備は安いビジネスホテルみたいなもので、バスルームがバストイレ一体でした。 安いのでこんなものかなと。 ビジネスホテルと同じ値段で気持ちの良いサービスを受けられたので、気分が良く、得した気持ちになれました。 ホテル内のレストランがなかなかレベルが高く、クラシックホテルの逸品を手頃なお値段で食せますのでレストラン利用もオススメします。

Room was extremely worth it's pricing with the cleanliness and you could feel the exquisiteness of the hotel from entering through the main doors all the way to your room. Walking distance to multiple interesting areas such as Zenkoji Temple and very pretty eateries around the area. 1 extremely disturbing thing was whereby 1 of the huge mirrors by the make up table was right infront of our beds which made my family and I have a paranoid night stay. Other wise everything was top tier!

Lokasinya betul-betul di hadapan Stesen Nagano, jadi ia sangat mudah untuk digunakan. Saya sampai awal, jadi apabila saya pergi ke meja depan untuk meninggalkan bagasi saya, ada bilik yang sedia untuk saya dan saya dibenarkan untuk mendaftar masuk terus!! Bilik itu juga dibersihkan dengan baik dan sangat bersih. Di atas semua, menu sarapan pagi adalah sangat luas sehingga saya fikir saya menginap di rumah penginapan biasa!! Apabila saya pergi ke Nagano, saya ingin menginap di hotel ini lagi.