Hotel Dengan Bar di Zagreb County, Croatia

The hotel is located in a quiet little neighborhood next to the major bus station. The staff was incredibly welcoming and friendly, they even gave me an extra sleeping pillow upon request. The room was livable, shower was tiny, and the view looked out into a cute backyard. The breakfast options were phenomenal and often went back for a second portion.

Everything was good except for the fact that the only reason we booked the hotel was because of the outdoor pool on the top floor, since it’s the only one of its kind in Zagreb. Nowhere did it say that the pool would be closed when we made the booking. What compensation did we receive? Access to a pool at another hotel. The problem was that those pools were indoors. After several complaints and calls to Trip.com, we received 15% of the booking fee back. In my opinion, that was not sufficient, but it is what it is. Everything else was fine.

The hotel faces the street and is very noisy. At 10:30 p.m., it was no longer possible to order food. The man at the bar was unresponsive; no one wanted to order anything there.

Hilton is a famous hotel but i met the poor services : 1-I book 3 days hotel on Aug 9-12,2025. But i cancel booking on aug 6-9,2025 due to paper error and your sides has already cancelled on mid May.However, if you have any queries, you can discuss with me on the first day.But the hotel staff find me in the evening on the third day . How can i enough time to find and solve it. It maybe definitely effected my trip at that time. 2-No cleaning lady come to my room cleaning and tidy up at the second and third day. 3-I borrowed the computer adapter from the male reception staff in the evening but he said no. However, i can borrow from the female supervisor on next day. Why??? This is my unhappy trip

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

Well airport is in the name and you can hear the engines hit full throttle but i need 'airport' to mean airport. About 18 minutes walk, a 290 bus ride or 10 minutes ripoff taxi. Like all airports, the drivers may as well be criminals, they will not like getting a fare to the royal it being a short journey. Restaurant is called 'forks' and shares staff with the basement breakfast room. Lots of breakfast choices and a none too unreasonable cappuchino from a machine. Rooms are fine but without tea and coffee making tools. The bathroom underfloor heating invites a midwinter visit.

Great place to stay, elegant and well maintained. I particularly enjoyed the gym and the parking lot attached to the hotel. The daily rate of the parking lot is 15€.

Cosy, boutique -style hotel decorated with whimsical touches. Friendly staff, free and fast Wi-Fi, good water pressure and a small basement gym. Limited, though adequate breakfast buffet selection. My room's mattress showed its age as it was sagging to one side. Staff were prompt in retrieving lost property and posting to my next destination. As Zagreb is a compact city, the hotel is within easy walking distance to all major attractions, with convenience stores at the doorstep and the central train station 2 blocks away.

The hair dryer wasn’t working and the button on the phone to reach reception didn’t work. Other than that it was good.

The hotel is very close to the city center. It is an old hotel. It feels like traveling back in time. The aunt at the front desk explained in detail. The hotel also has free parking. This hotel is very old-fashioned and has a warm feeling. The hotel breakfast service staff are all tall and handsome. I like the hotel's decoration style very much and will stay here again in the future.