The check-in and check-out process was so pleasant and fast. I truly enjoyed the breakfast spread. So hearty and wholesome. The view and the location of this hotel is excellent as it is nearby to all the attractions. I even walked to the Arctic Cathedral along the bridge but most of all I got a free room upgrade to the Presidential Suite with the most amazing view and space. Thank you for making my stay in Tromsø phenomenal!
My husband and I booked a Superior King Plus room (which is supposed to have sea views) for 4 nights. We checked in late and were given a room on the 6th floor which looked out onto a main road and a petrol station. This room also had rubbish and a dirty sock in the bin. The staff were helpful and changed us to another room on the 10th floor from the second night, which had better views but a bad smell. Luckily we could get rid of it by opening the windows for some time. On our last morning, the hotel had a blackout and we got stuck in the lift with a flight to catch. The hotel is also a bit further from the town centre than other hotels. Having said that, the service of the reception staff was mostly very good and somewhat made up for the not-so-good parts.
Great location, near the bus express to airport. Room is spacious and clean, easy amenities at the lobby for hot water and deli snacks. Staff are friendly and helpful. Highly recommended!
The best hotel in Tromso for us. Everything is just walking distance. Food was great . Service was great. All the staff are so nice . Thank you Clarion Hotel Tromso.
Upon check-in, I was told that our booking of a twin bedroom was entitled to only one welcoming drink, providing one drink for two guests was disappointing.
For breakfast, the hotel advised that the first hour would be busy, but the non-rush hours were even more crowded, making it difficult to enjoy our meal.
Additionally, there was no kettle in the room; guests must go to the 11/F common area for hot water, which was extremely inconvenient.
On a positive note, the gym was reasonably good. The view from 11/F is stunning. Overall, while there were some highlights, key areas need improvement.
The hotel is centrally located near most tourist spots and meeting points for tours. The breakfast is nice with a variety of food but would be even better if there can be variations between days. There is also a gym and sauna overlooking the harbour. A nice place to stay in town.
Nice, simple hotel with double bed, a small desk and closet bathroom but for the price, it was good enough for one night. Close distance away from Port, shopping mall, and tourist information as well as the Airport.
The man at the desk was very helpful getting us in to another room when the TV didn't work.
Great location! Nice place. If you’re coming from Tromso airport, ride bus 420. This bus goes directly to the Sommaroy. Inform the driver to drop you off at the bus stop near the hotel.
The hotel is outdated and is scheduled to be refurbished in 2025 or 2026.
The lobby is ”super” small with no design theme (for what that matters).
My room was small and poorly laid-out...plus, the bed was so soft it was uncomfortable and I knew my back would suffer, so I placed the thin topper on the floor and slept on that.
Once housekeeping left at the end of the day you could not obtain extra blankets or pillows...all I had was one small, rectangular pillow....I did not get a good sleep!
The gym could only be accessed by climbing a narrow, winding set of stairs...I never got there.
The front office staff was amazing...so pleasant and accommodating....despite all the demands placed on them.
I was thankful I was only staying for 1 night.
Hebat
127 ulasan
9.1/10
Harga bermula
TRY 4,772
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan bar di Troms
Terokai Ulasan Tetamu Hotel di Troms
Lihat semua
8.7/10
Very Good
AAmy TsukaharaThe atmosphere was lively and very festive. The staff were incredibly polite and attentive and the stay felt very luxurious. The room was also clean and spacious, although the positioning of the hanging lamps was a bit awkward and I sometimes found my shoulder hitting one when getting into and out of bed.
The shower was also very large and decent water pressure and temperature control.
The breakfast was amazing! Many options and very delicious!
The view from the room was spectacular and the staff accommodated my request for a higher room.
The only downsides were the laundry service is incredibly expensive, which was shocking as the hotel I had started in prior to this one did it for free. Also, room cleaning did not come to room one day and I had to make two requests to the front desk to get a fresh towel. It took quite a long time, but eventually did get me a new towel in the evening. The staff apologized profusely for the inconvenience.
Overall, the stay was amazing.
とてもにぎやかで、お祭りのような雰囲気でした。スタッフの対応は非常に丁寧で行き届いており、滞在全体がとてもラグジュアリーに感じられました。客室も清潔で広々としていましたが、吊り下げ式の照明の位置が少し微妙で、ベッドに出入りする際に肩が当たってしまうことが何度かありました。
シャワーもとても広く、水圧や温度調整もしっかりしていて快適でした。
朝食は素晴らしかったです。種類が豊富で、どれもとても美味しかったです。
客室からの眺めも圧巻で、高層階の部屋を希望したところ、その要望にも快く対応していただけました。
唯一のマイナス点は、ランドリーサービスが非常に高額だったことです。直前に宿泊していたホテルでは無料だったため、正直かなり驚きました。また、ある日は客室清掃が入らず、新しいタオルをもらうためにフロントに2回お願いする必要がありました。少し時間はかかりましたが、最終的には夕方に新しいタオルを届けてもらえました。その際、スタッフの方からは大変丁寧にお詫びがありました。
総合的には、とても素晴らしい滞在でした。
GGuest UserPros:
- Beautiful view
- Daybed was as comfortable as the bed
- One of the most conveniently located hotels in Tromso
- Delicious, well-seasoned breakfast
Cons:
- Hotel amenities are lacking (toiletries, facial tissues, phone to contact conceirge)
- Only one staff member after hours, no form of room service then
- Staff aren’t attentive enough. Notably, towels that were removed were not consistently replaced with new ones (One night all were removed, none were replaced. Another night, all were removed and only one was replaced)
AAndrew林Quite a good quality hotel. Location is excellent. Room is relatively small but still acceptable. This hotel booking includes breakfast. I rank the quality of breakfast to fantastic which it serves high quality of food with traditional Norwayigen food.
ZZhijunThe service was great. It's close to the city center, about a 10-minute walk to the northernmost McDonald's 🍔, and the Arctic Gate is just 3-5 minutes on foot behind the hotel. The hotel's 12th floor has an open-air rooftop, offering a fantastic view of the cable car 🚡. If you're lucky enough to catch the Northern Lights, it's an excellent viewing spot with an unobstructed sky. The hotel breakfast was a bit monotonous (Western-style), though smoked salmon was plentiful, and there were some local specialties. I found the first-floor restaurant not to be great value for money for dinner. The 10th-floor restaurant requires a reservation in advance, and if you get a window seat, you can see the Arctic Cathedral ⛪️ across the fjord. The food there was delicious and much better value than the 1st-floor restaurant. In Tromsø, it was the best restaurant I've been to (in my personal opinion). The hotel lobby on the first floor has a very convenient taxi calling machine; you can wait in the lobby and then directly hop into the taxi when it arrives at the door.
AAnonymous UserThe location is super convenient, right in front of the cathedral. Many day tours meet up downstairs, which is fantastic! The hotel breakfast was also very satisfying. I was so happy to see the Northern Lights in Tromsø! You can consider a day tour or just walk to the pier. As long as it's a sunny day with a high Aurora Index, you'll be fine!
GGuest UserThis hotel boasts a superb location, close to public transport and shopping areas, making it incredibly convenient for getting around. The room size is on the smaller side with a compact layout, but it's very clean and the facilities are complete and perfectly adequate. The front desk service was attentive, and check-in was quick. For the high prices in Tromsø, it's a hassle-free and comfortable option, definitely worth recommending.
GGuest UserThe hotel is outdated and is scheduled to be refurbished in 2025 or 2026.
The lobby is ”super” small with no design theme (for what that matters).
My room was small and poorly laid-out...plus, the bed was so soft it was uncomfortable and I knew my back would suffer, so I placed the thin topper on the floor and slept on that.
Once housekeeping left at the end of the day you could not obtain extra blankets or pillows...all I had was one small, rectangular pillow....I did not get a good sleep!
The gym could only be accessed by climbing a narrow, winding set of stairs...I never got there.
The front office staff was amazing...so pleasant and accommodating....despite all the demands placed on them.
I was thankful I was only staying for 1 night.
SSTowI have upgraded to deluxe house from the hotel email due to adding two friends of mine are joining. I have paid so much extra to top up from the hotel. When I checked in, the receptionist said I have to pay extra NOK 200 because I did not inform them that I have 2 extra friends are joining.
Firstly, I did call to the hotel to check how much I need to top up due to two friends are joining. Second, the deluxe house is meant to have 4 -5 people to stay in, we have 4 people in total. Third, I booked this hotel on my first night and last night in my Tromso trip. I’m looking forward to stay river view and garden view. But unfortunately the service that I received is extremely disappointed and bad!!
AApenghalouIt's a 15-20 minute walk from the airport. The restaurant and bar on the 11th floor (where you check in, have breakfast, and get your welcome drink) offers breathtaking panoramic views of the fjord. The room itself was clean, tidy, and comfortable, with an industrial design. There's a parking lot downstairs, and it's convenient for shopping at nearby supermarkets. You can find more tips on Xiaohongshu.
MMaximilian M.Quality Hotel Harstad is a very nice and modern hotel with a great location and a welcoming atmosphere. The staff was extremely friendly and helpful throughout our stay, which really made us feel at home.
The room was clean, comfortable, and well-designed – perfect for a short or long stay. However, a couple of small things could be improved: there was no fridge in the room, which would have been useful, and the Wi-Fi connection could have been a bit faster and more stable, especially for work or streaming.
Aside from that, everything was great – a pleasant stay overall, and I would definitely recommend it!
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