Hotel Dengan parking di Zhejiang, China

The environment here is fantastic! The lobby has books, a guzheng (Chinese zither), and calligraphy brushes, plus two adorable parrots 🦜. I'm very satisfied with this hotel; the rooms are spotless, and the front desk staff are wonderful. It's also very convenient for getting around. To go to West Lake, you just need to take the subway to Xiuxi Road Station. I really love it and will definitely stay here again next time I'm in Hangzhou.

Front desk staff, Ms. Wang Xiao, kindly upgraded my mother's room for free. The room was spacious and bright, with a bathtub for a relaxing soak. The environment was quiet, ensuring a great night's rest. Breakfast was plentiful, and they even gave us a souvenir upon check-out. I'll definitely recommend this place to my friends and family when they visit Hangzhou.

The three-day and two-night trip was contacted by the handsome butler Xiao Yin on WeChat one day in advance to recommend nearby restaurants and places to visit. We set off early the next day. The May Day hotel room was full and had not been cleaned yet. We could get the room card after dinner. The butler service was really nice. He helped with the luggage and parked the car. The shuttle bus personally sent us to the room. Along the way, he briefly introduced the location of the park and the location of the hot spring. The car was parked very close to the room. The fruit and drinks in the small refrigerator in the room were unlimited and free. He also gave my daughter a park doll. My daughter said she liked rafting, and Xiao Yin also gave her a rafting ticket~ In short, the service was very attentive. Next to the hotel is the Jialebi Amusement Park. When checking in, you need to scan your face. When entering and exiting the amusement park, you need to scan your face. There is a special passage for hotel guests. There are many amusement facilities inside, and there are many exciting projects, such as the big pendulum, pirate ship, roller coaster, and bungee jumping. I have to mention that my father was not feeling well on the first day. At 8 or 9 o'clock in the evening, the housekeeper Xiao Yin accompanied us to the hospital after work. It was really considerate. I brought my parents and daughter to stay. The old one was not feeling well, and the young one had to be dragged to the hospital together. It was really much better to have someone to help. There was no thunder in the park. The three performances after 19 o'clock in the evening must be seen. The iron flower is really shocking. I have seen many iron flowers, but this one is really unique~ I give a super five-star praise to the handsome and careful Xiao Yin!

We took a room with a large bed and a children's room, but there were three adults, I calmly lay down on this bed with a height of 177, which was nice. The room is really like in the picture, plus a huge private terrace and a balcony with a beautiful view added impressions, because on this whole floor was only our room and the same on the other side. But of course the best thing about this hotel is the animals, they are incredible, they don't live like in a circus in a cage, they walk. Breakfast with giraffes is really incredible, but not only they are beautiful there, I strongly advise you to study the map and go to the rest of the animals, we were most impressed by ostriches, meerkats and raccoons. About the service, some staff in the hotel spoke English, which is very unusual for China. We had some difficulties with the room, but they helped us solve the problem, cheered us up with some gifts and we were able to enjoy this hotel. We also additionally asked to clean the room, after that everything really became clean. I recommend, the impressions of the animals and the rooms were incredible!

Facilities: Excellent. Cleanliness: Spotless every day. Environment: Beautiful surroundings, very close to West Lake scenic area, just a few minutes' walk away. Service: Extremely warm and welcoming. The front desk staff even upgraded our rooms and arranged them together so it was easier to look after the children. I'll definitely choose this hotel again next time I visit.

Two nights, three days – I'd always heard that when it comes to hotels in Qiandao Lake, there's the InterContinental and then there's everything else. This trip really drove that point home. The drive from Wuxi to Qiandao Lake takes four hours. Since the InterContinental occupies its own island, having a car makes getting around much easier. The scenery along the Hangzhou Ring Expressway leading to Qiandao Lake is absolutely stunning, especially once you enter Qiandao Lake itself, with its myriad of winding islands and towering mountains. As soon as you exit the highway, you're practically in the mountains. The InterContinental's flags lining the mountain road gave a real 'welcome home' feeling. Driving with the windows down along the lake, you're enveloped in fresh, oxygen-rich air. Before even entering the hotel, I spotted the lighthouse and the Arc de Triomphe. The hotel lobby entrance is a beautiful photo op, a perfect blend of lake and sky. I stayed in a lake view room, and the view was absolutely breathtaking, overlooking Qiandao Lake. Add a Qiandao Lake beer, and my mood was instantly uplifted. The floor-to-ceiling windows had a sofa for enjoying the view. The room was spacious and very well-maintained. They even provided a crib for my child, which was reassuring. The toiletries were excellent, and the bathtub was perfect for a relaxing soak. I'd read many reviews about the dinner, and after trying it myself, I thought it was quite good. While the variety might not be extensive, it was definitely sufficient, and the taste was decent. For breakfast, I'd seen reviews mentioning long queues, but it's really just for registering your room number. Seating was quick, and the food was good. I recommend sitting by the window in the priority seating area, where you can see the infinity pool seamlessly blend with the Qiandao Lake scenery. Swan Lake offers animal feeding, but this area could definitely be improved. There were too few animals, and I suggest increasing the interactivity. The kids' club has different zones, but I think it could be even better. The space is quite large, and with better planning and layout, a more integrated approach could offer more movement options for kids, and improved climbing and ground-level activities. I highly recommend both the infinity pool and the indoor pool. My kids didn't want to leave! The pools have shallow and deep areas, catering to children of all ages. You can also rent or buy swimming gear at the hotel, which is very convenient. The scenery is stunning, and the water quality is excellent. Being a large hotel, it's perfect for an evening stroll, whether to the viewing platform, the lighthouse, or just along the lake – it's very relaxing. Renting an electric tour car for 120/hour is a great way to explore the mountains comfortably in the summer. The hotel offers many activities, such as children's themed events and morning guided hikes. It would be even better if they added more water activities or equipment. It's wonderful to slow down and relax on this tranquil island amidst a busy life. Finally, a special thank you to 'Butler Landy'. Landy's service was impeccable – attentive, thoughtful, and reliably efficient. She responded quickly and resolved any issues. I felt her genuine sincerity throughout, and the service experience was top-notch. If you stay here, you must find her!

Yesterday's breakfast was disappointing, so I went back down at 9 AM today for breakfast. I was hoping for some traditional breakfast steamed buns (baozi). There was still an hour left until closing, and I asked the chef if there were any buns. I saw two large steamers, one with five or six plain steamed buns, and the other remained covered. The chef replied that they were all gone. Well, there was nothing I could do, so I ate some other things, which I didn't particularly enjoy, and had a coffee. I thought I'd check again for buns on my way out. Forty minutes later, it was still the same. So I called over what I assume was the floor manager, dressed in black. I told him I'd waited forty minutes for buns and hadn't gotten any. The manager asked the chef, who said no. Then, after seeing me leave, he made a phone call and said there were still some downstairs and that if I wanted them, someone would bring them up later. This is truly laughable. It's a five-star hotel, and I paid for my breakfast, but I don't even deserve a steamed bun? I think if I were the floor manager, I would have apologized first. Then, regardless of whether the guest had eaten their fill or not, I would have asked for their room number and personally brought a few buns to their room later, perhaps even with some drinks and fruit. I believe that kind of service is what truly befits a qualified five-star hotel.

I chose the Mercure on Fengqi Road for my trip to Hangzhou, and overall, I was quite satisfied with my stay. It's very close to the subway station, so getting to West Lake and Hubin for shopping was a breeze. The room was meticulously cleaned daily, ensuring a comfortable night's sleep. The staff, especially Wanwan, were incredibly efficient and responsive whenever I had an issue. The breakfast selection was sufficient to fill me up and was enjoyable. All in all, it offers great value for money, and I would definitely consider staying here again on my next visit to Hangzhou.

Facilities: Fully equipped, just bring your bags and move in! Cleanliness: Spotless, tidy, and odor-free 🤙 Great value for money! Environment: Nice, clean, bright, and spacious. Service: Excellent! Warm, thoughtful, and responsive to every request. Superb experience! Afternoon Tea Set: Good!

I booked two rooms this time. The suite was quite good, very spacious, and although the facilities were a bit old, they were well-maintained. The king room, however, was very ordinary. The lighting was poor, the room was stuffy, and the air conditioning couldn't be adjusted manually. The bathroom was incredibly cramped. The room service was good. Housekeeping did a thorough and meticulous job. When we called for amenities, they were delivered very quickly, and their response was prompt. Dining, though, was a mixed bag. The buffet restaurant had excellent service, especially from Jiang Qinqin. My family raved about her warm and attentive service every day, insisting I mention her by name. She genuinely went out of her way for the guests. On the other hand, choosing the hotel's in-house Japanese restaurant for our first dinner was arguably the biggest blunder of the entire trip. There were only two or three tables occupied that day, yet the food service was incredibly slow. After we urged them twice, the server completely lost it, burst into tears, and asked why we were rushing her. She then declared she was quitting the next day, got into an argument with us, and even boasted that she was the highest-ranking person there and we could complain all we wanted! I truly don't understand how a single hotel can have both an excellent restaurant supervisor and a restaurant manager who goes crazy and yells at guests. The hiring standards of this hotel are truly astonishing. After this experience, I can only say I will try to avoid Pan Pacific hotels in the future. The baseline is just too low; I can't put up with that kind of treatment.