Hotel Dengan breakfast di Western Australia, Australia

The Crown Tower Perth Front Desk charged me additional breakfast cost for 1 adult and 1 child which i already paid in Trip.com. During check-in, I mentioned to the hotel front desk that i booked breakfast for 4 pax. Subsequently I have to contact Trip.com and hotel to ask for refund. However the hotel still charged me credit card service charges due to their mistake. Their front desk’s service is really bad experience to me.

This trip to Perth, I stayed in three hotels in total, and this one for 5 days was my favorite and offered the best value for money. The room wasn't huge, but it felt spacious. The staff were very polite. Initially, I thought they only provided two bottles of water daily, but then I found a card in the bathroom stating that guests could refill water on the first floor! We just didn't notice it earlier. There are many delicious and affordable restaurants nearby, and some beautiful buildings too. Plus, the free Red Cat bus to the city center is conveniently close. I would definitely recommend this hotel to friends.

Will need a local number for calling of airport pick up and they are quite strict in terms of only leaving the hotel upon collection of luggage’s.Good location for red eye flights.

If you stay consecutively, you need to clean the room. You must go to the front desk to remind the hotel to clean the room and replenish the supplies in the room, otherwise the hotel will not clean the room for guests staying consecutively. However, the hotel environment is still good.

The Quality Hotel Ambassador Perth earns high marks for its unbeatable location. Situated in the heart of the city, it offers easy access to the Perth CBD, the Swan River, and major attractions like Elizabeth Quay and Kings Park. Public transport is just steps away, and the airport is a short drive, making it ideal for both business and leisure travellers. Beyond convenience, the staff truly make the difference. From check-in to departure, every team member I met was warm, professional, and genuinely helpful. They went out of their way to offer local dining recommendations and ensure a smooth stay. It’s rare to find such consistent, sincere service. The rooms are clean, comfortable, and well-equipped for the price point. While not overly luxurious, they provide everything needed for a restful night. Complimentary Wi-Fi and on-site dining add further value. In short, if you want a centrally located hotel with a personal touch, the Quality Hotel Ambassador Perth is an excellent choice. The combination of prime location and exceptional staff makes it stand out from larger chain hotels. Highly recommended for a hassle‑free, welcoming stay in Perth.

staff were really lovely and polite, they upgraded us to a deluxe room! its a 10min walk from the station and not fully sheltered. with a car its fine, just a little hard to find free parking. the bathroom was really bad for 4 star standards... the shower sprayed everywhere but me and the temperature fluctuated often. the bathtub was nice but the hot water wasnt really hot either, and theres no shower head. we only stayed 2 nights so it was not so bad for us.

The room was comfortable and clean, but the kitchen area was a bit dark. It would be much better if there was an extra light there. The location is very close to the station, and there's a free Cat bus downstairs, which makes getting around very convenient.

Housekeeping was poor and sloppy. Cutlery left unwashed, bed not made and on one day left the room door ajar after so anyone could have entered my room. Room curtain controls down up buttons don't work, shower handles were broken in the two rooms we had, aircon couldn't be controlled so both rooms were freezing. Will not recommend. The Holiday Inn Express down the road is half the price and everything works there. 

I had a great experience staying here before, so I booked again. This time, I arrived at the hotel late at night after a tiring flight. The front desk initially said they couldn't find my reservation. After searching for half an hour, they said they found it but claimed I had already checked in. I told them I was right there and hadn't checked in yet. They then spent another twenty minutes verifying. During all this, I contacted Trip.com customer service, who were very responsive and helpful; an agent quickly reached out to the hotel. However, the hotel staff were incredibly slow and inefficient. The whole check-in process took nearly an hour. It was a stark contrast to my previous, much better experience. Furthermore, on my last stay, they provided a full set of disposable amenities, but this time, there weren't even disposable slippers. I was just too tired in the middle of the night to bother looking for another hotel. Honestly, this service experience was really disappointing. The environment is actually good, and the location is right next to UWA. Getting to the city takes about ten minutes by taxi. Kudos to Trip.com's customer service; they were efficient even late at night and had an excellent attitude in resolving the issue!

Karri Valley Resort offers a truly serene escape, set amidst the stunning natural beauty of Western Australia. This destination is undoubtedly one of the most relaxing places you can visit, with breathtaking views and a tranquil atmosphere that invites you to unwind. The accommodations, especially the lakefront rooms, are fantastic. They provide a perfect vantage point to soak in the picturesque scenery. However, there are areas that need attention, particularly regarding the cleaning service. On our two-day stay, the cleaners arrived quite late, and unfortunately, their work did not meet expectations. The bed wasn't properly made, the pillowcases were not changed, and the floors were not vacuumed, which was quite disappointing. This aspect highlights the need for improved management of the housekeeping team to ensure a consistently high standard of cleanliness. The resort's restaurant, however, is a highlight. It boasts a beautiful ambiance and a menu that delivers a perfect balance of flavors. The food was expertly prepared, but we did find the portion size of the duck leg ordered for our 12-year-old to be a bit small. While the presentation and taste were exceptional, a larger portion would enhance the overall dining experience. Another minor concern was the noise levels in the rooms. With some soundproofing measures, particularly on walls shared with other rooms, the overall comfort could be significantly improved. On a positive note, the staff were friendly and helpful, contributing to the warm atmosphere of the resort. I would highly recommend visiting Karri Valley Resort for its heavenly lake views and relaxing environment. With a few adjustments, it has the potential to be an unparalleled getaway in WA.