Hotel Dengan breakfast di Western Australia, Australia

The Crown Tower Perth Front Desk charged me additional breakfast cost for 1 adult and 1 child which i already paid in Trip.com. During check-in, I mentioned to the hotel front desk that i booked breakfast for 4 pax. Subsequently I have to contact Trip.com and hotel to ask for refund. However the hotel still charged me credit card service charges due to their mistake. Their front desk’s service is really bad experience to me.

This trip to Perth, I stayed in three hotels in total, and this one for 5 days was my favorite and offered the best value for money. The room wasn't huge, but it felt spacious. The staff were very polite. Initially, I thought they only provided two bottles of water daily, but then I found a card in the bathroom stating that guests could refill water on the first floor! We just didn't notice it earlier. There are many delicious and affordable restaurants nearby, and some beautiful buildings too. Plus, the free Red Cat bus to the city center is conveniently close. I would definitely recommend this hotel to friends.

Will need a local number for calling of airport pick up and they are quite strict in terms of only leaving the hotel upon collection of luggage’s.Good location for red eye flights.

If you stay consecutively, you need to clean the room. You must go to the front desk to remind the hotel to clean the room and replenish the supplies in the room, otherwise the hotel will not clean the room for guests staying consecutively. However, the hotel environment is still good.

The Quality Hotel Ambassador Perth earns high marks for its unbeatable location. Situated in the heart of the city, it offers easy access to the Perth CBD, the Swan River, and major attractions like Elizabeth Quay and Kings Park. Public transport is just steps away, and the airport is a short drive, making it ideal for both business and leisure travellers. Beyond convenience, the staff truly make the difference. From check-in to departure, every team member I met was warm, professional, and genuinely helpful. They went out of their way to offer local dining recommendations and ensure a smooth stay. It’s rare to find such consistent, sincere service. The rooms are clean, comfortable, and well-equipped for the price point. While not overly luxurious, they provide everything needed for a restful night. Complimentary Wi-Fi and on-site dining add further value. In short, if you want a centrally located hotel with a personal touch, the Quality Hotel Ambassador Perth is an excellent choice. The combination of prime location and exceptional staff makes it stand out from larger chain hotels. Highly recommended for a hassle‑free, welcoming stay in Perth.

staff were really lovely and polite, they upgraded us to a deluxe room! its a 10min walk from the station and not fully sheltered. with a car its fine, just a little hard to find free parking. the bathroom was really bad for 4 star standards... the shower sprayed everywhere but me and the temperature fluctuated often. the bathtub was nice but the hot water wasnt really hot either, and theres no shower head. we only stayed 2 nights so it was not so bad for us.

We had a wonderful stay at Oaks Perth Hotel, and the biggest highlight was definitely the location. It’s only about a 3-minute walk to Perth Underground Station, which connects directly to Perth Station, making it incredibly convenient to explore the city and travel to places like Fremantle and beyond. The hotel is also within walking distance of plenty of shopping, including Kmart, Woolworths, Sephora, and many other stores, so everything we needed was close by. As Muslim travellers, we also appreciated that there was a Malaysian restaurant serving halal food just a short walk away, along with several other halal dining options nearby. The room itself was comfortable, although it is a little dated. It was spacious enough for our family, and the largest room could comfortably accommodate up to six adults with one main bed and two sofa beds. The kids especially loved having their own little space in front of the TV. The pillows were very comfortable, and while our booking didn’t include housekeeping, it wasn’t an issue since we were only staying for a few days. My only suggestions for improvement would be to provide a sponge holder in the kitchenette and a little more dishwashing liquid, as only two small packets were provided. We also noticed that a few of the pots and some dishware still had stains on them, so a little more attention to the cleanliness of the kitchen utensils would make the stay even better. I didn’t manage to take many photos during our stay (just this one!), but I can say that the hotel’s listing photos are an accurate representation of the rooms. What you see is truly what you get, which we really appreciated. Overall, we really enjoyed our stay. The unbeatable location made getting around Perth so easy, and we’d definitely consider staying here again on our next visit.

Housekeeping was poor and sloppy. Cutlery left unwashed, bed not made and on one day left the room door ajar after so anyone could have entered my room. Room curtain controls down up buttons don't work, shower handles were broken in the two rooms we had, aircon couldn't be controlled so both rooms were freezing. Will not recommend. The Holiday Inn Express down the road is half the price and everything works there. 

I had a great experience staying here before, so I booked again. This time, I arrived at the hotel late at night after a tiring flight. The front desk initially said they couldn't find my reservation. After searching for half an hour, they said they found it but claimed I had already checked in. I told them I was right there and hadn't checked in yet. They then spent another twenty minutes verifying. During all this, I contacted Trip.com customer service, who were very responsive and helpful; an agent quickly reached out to the hotel. However, the hotel staff were incredibly slow and inefficient. The whole check-in process took nearly an hour. It was a stark contrast to my previous, much better experience. Furthermore, on my last stay, they provided a full set of disposable amenities, but this time, there weren't even disposable slippers. I was just too tired in the middle of the night to bother looking for another hotel. Honestly, this service experience was really disappointing. The environment is actually good, and the location is right next to UWA. Getting to the city takes about ten minutes by taxi. Kudos to Trip.com's customer service; they were efficient even late at night and had an excellent attitude in resolving the issue!

Stayed here for the long weekend and it was amazing. Would definitely comeback and make it a tradition to visit at least once a year for a quiet weekend trip. The place itself is beautiful and the amenities were very close which makes our stay easier and comfortable. 10/10 would recommend.