Hotel Family di Devon, United Kingdom

Excellent service, good food and clean hygienic rooms and toilets

The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking. We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service. Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing. The restaurant was the most disappointing part of the stay. I'm the evening service was slow, followed by having our order wrong twice and also dropped. Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet. However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'. We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.

Amazing stay at Hampton Hilton Torquay.Great location for town centre shops and bars.The hotel itself was very modern and well equipped with facilities.The room was comfortable and nicely furnished.Will definitely recommend to others.The breakfast was very good,with lots of quality food and drinks.

We booked a 1 night stay for New Years Eve and were very happy with everything. The room with a view was lovely . Warm & with tea coffee facilities & a comfy bed. The staff were all very friendly & accommodating and breakfast was plentiful in a lovely dining area with fab views. My only small grumbles would be that the furniture in the room needs an upgrade and there was a £10 charge for the car park .

All in all it was so amazing weekend The only thing needed a refrigerator in the room otherwise everything was totally fine

這是第三次入住了，還記得10年前留學第一次和女朋友來的樣子，站在頂層河景房的陽台上看着英國少有的金色沙灘和河口景色。之後和父母也來了，這是我在英國住過的最有特色的房間，非常推薦頂樓的河景房。絕對物超所值。

A very comfortable hotel, felt welcoming with their friendly staffs, an eco environment in every aspect and a lovely patio garden cafe with parasol and sofa. Great for family of 4, beds were comfy and the room was cool in summer with its clever eco cooling system. Location is great next to the M5 with easy access to Cornwall and Devon seasides.

I had an outstanding experience at Leonardo Hotel Plymouth. From the moment I arrived, the staff were warm, welcoming, and incredibly professional, making check-in smooth and stress-free. The room was spotless, spacious, and thoughtfully designed, with a comfortable bed and modern amenities that made my stay relaxing. The location is perfect—right in the heart of Plymouth, close to the waterfront and local attractions, which made exploring the city effortless. Breakfast was excellent, offering a wide variety of fresh and delicious options to start the day. What truly stood out was the attention to detail and the genuine hospitality of the team. They went above and beyond to ensure everything was perfect. I highly recommend Leonardo Hotel Plymouth to anyone looking for comfort, convenience, and exceptional service. I’ll definitely be returning!

Reception could have been quicker especially with lots of customers as the queue was building up. Wifi access could have been clearly posted or communicated as there was no guidance on welcome brochure or notices.

Very welcoming reception. Evening meal was awful. Couldn't get under shower as water was too hot. Breakfast was a nightmare. People sat down after us got served before us. Eggs Royal came with no eggs and full breakfast came with wrong eggs. Waiter accidently dropped a flower stem into my coffee (and the water they were in was not fresh) and left it for me to replace coffee. Not impressed.