Hotel Family di Devon, United Kingdom

Very clean and spacious rooms. Good service from the reception team. And highly recommended

The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking. We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service. Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing. The restaurant was the most disappointing part of the stay. I'm the evening service was slow, followed by having our order wrong twice and also dropped. Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet. However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'. We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.

Big problems at check in but this was actually trip.coms faulty for not confirming booking with hotel. Trip.com happy to take my money first had to complaint against trip.com the compensated me but with a fight. Location good you get breakfast included don't expect anything special. Like no round eggs. Torquay is quite expensive so alcohol and drinks prices at the hotel high. You can walk to marina in 5 minutes. No car parking so if you want parking be prepared to walk

We booked a 1 night stay for New Years Eve and were very happy with everything. The room with a view was lovely . Warm & with tea coffee facilities & a comfy bed. The staff were all very friendly & accommodating and breakfast was plentiful in a lovely dining area with fab views. My only small grumbles would be that the furniture in the room needs an upgrade and there was a £10 charge for the car park .

All in all it was so amazing weekend The only thing needed a refrigerator in the room otherwise everything was totally fine

這是第三次入住了，還記得10年前留學第一次和女朋友來的樣子，站在頂層河景房的陽台上看着英國少有的金色沙灘和河口景色。之後和父母也來了，這是我在英國住過的最有特色的房間，非常推薦頂樓的河景房。絕對物超所值。

A very comfortable hotel, felt welcoming with their friendly staffs, an eco environment in every aspect and a lovely patio garden cafe with parasol and sofa. Great for family of 4, beds were comfy and the room was cool in summer with its clever eco cooling system. Location is great next to the M5 with easy access to Cornwall and Devon seasides.

Stayed a few times due to location. This time, I felt the need to write a review (as I don’t normally do these things….). Our stay was simply great. Location is perfect. Room was clean and lovely. But most of all, I have to mention the staff. The barman and breakfast waiter today called Chris was just a joy. Happy go lucky chap who greeted everyone personally and took effort out of his busy day to chat and entertain people. He showed my son a magic trick before we left which my son loved and he made a good stay, a great one. I would love for Chris to get some recognition. Working in hospitality is tough but he made it look so easy and kept things ticking over. A huge credit to your company at Leonardo

Great location, just a few minutes from the train station. Despite looking like an old building, the rooms were comfortable with good views from the window. It's basically in the town centre so you can walk to the nearby attractions. One negative was that they wanted to charge us for a late check-out.

Very welcoming reception. Evening meal was awful. Couldn't get under shower as water was too hot. Breakfast was a nightmare. People sat down after us got served before us. Eggs Royal came with no eggs and full breakfast came with wrong eggs. Waiter accidently dropped a flower stem into my coffee (and the water they were in was not fresh) and left it for me to replace coffee. Not impressed.