Hotel Family di West Java, Indonesia

I unfortunately booked an executive suite. Firstly, its location was inconveniently far from the elevator, and it seems all executive suites across all floors are situated in the same corner spot. The suite was definitely overpriced for its small size, and the layout was poorly designed. Furthermore, the amenities were neglected; the Jacuzzi was dirty, broken, emitted a foul odor when operated, and even expelled debris. I reported this to the front desk, and they moved me to another suite, but it had the exact same problems. I absolutely do not recommend anyone choose an executive suite; it's a complete waste of money. My ratings: Executive Suite Design & Location: 2/10 Overall Cleanliness: 8/10 (though they could improve by changing towels more frequently) Breakfast: 1/10 (Too focused on Asian food, despite most guests being Arabs, especially Saudis) Pricing (Value for Money): 5/10 (Overpriced) View & Hotel Location: 5/10 I suggest they lower their prices and encourage guests to choose a standard room with a river view. They should also pay more attention to offering Eastern, Arabic, and Western food options. Finally, some staff members were notably unwelcoming towards Arab guests and made no effort to provide better service.

The room was quite good, and I was very satisfied with the hygiene. The service attitude was excellent, and the breakfast had a good variety. We stayed in room 01, which had two glass walls, offering fantastic natural light and views. However, the motorcycle noise outside was quite loud. Booking in advance was very cost-effective.

The room itself is very clean, spacious, and comfortable. And I have to say, the ”0” phone service they offer is truly remarkable. It's incredibly efficient, direct, and responds promptly to every call.

Stayed at this hotel in a narrow alley. Unfortunately, it was not well-maintained. Breakfast options were limited, and the towels and bed sheets were dirty. Not a clean or relaxing stay.

My stay at Swiss-Belresort Dago Heritage was pure bliss. The elegant room, mountain breeze, and panoramic views created a peaceful retreat. I loved the cozy ambiance and top-notch service. The location near Dago’s attractions made exploring easy. A perfect blend of luxury and nature—highly recommended.

Very Recommended Hotel to vacation or good stay with family. Nice location. Many variation restaurant and cafe near from hotel. Good ambience and facilities. Easy checkin and checkout. Good parking area. Nice taste and variant food dor breakfast. Good playground area and pool for kids. Good spacious room.

The staff are all very friendly. Location wise for us is amazing as we want a quiet place away from the busy streets. Food is good. Going anywhere is easily accessible by grab. Will definitely come back again in future.

Pullman Bandung Grand Central is one of those places that quietly reminds you what good hospitality feels like. From the moment I arrived, there was a sense of calm professionalism that made everything flow easily. The lobby was bright and elegant without feeling distant. The staff were attentive and warm, not in a scripted way but genuinely present. That kind of energy sets the tone for the whole stay. The room was spacious, modern, and peaceful. The bed was incredibly comfortable, the view opened to the city and the hills, and at night the lights of Bandung felt almost poetic. After a long day of meetings and movement, it was the perfect space to slow down. Breakfast was excellent with a wide selection and a touch of local flavor. Sitting by the window with coffee in hand, watching Bandung slowly come alive, became one of my favorite moments each morning.

We had a truly outstanding experience at this hotel, and it exceeded our expectations in every way. From the moment we arrived, the staff were warm, professional, and genuinely eager to help. Check-in was smooth and efficient, and we were made to feel welcome right away. The room was immaculate, spacious, and thoughtfully designed, with a very comfortable bed. Everything was spotlessly clean, and the attention to detail—from the lighting to the amenities—made the stay feel both luxurious and relaxing. The hotel facilities were equally impressive. The common areas were beautifully maintained, and the atmosphere throughout the property was calm and inviting. Breakfast was a highlight: fresh, varied, and delicious, with plenty of options to suit different tastes and dietary. Overall, this hotel delivers exceptional service, comfort, and value. We wouldn’t hesitate to stay here again and would highly recommend it to anyone looking for a high-quality, stress-free experience.

The location of the hotel is advantageous. The breakfast spread is satisfactory. The staff demonstrated exceptional friendliness and helpfulness. I will definitely return to this establishment in the future.